Since IATA Reso 830d has recommended the use of certain universal formats mentioned below, this can provide customers with timely information during  flight disruptions resulting in reduced passenger complaints, better customer experience and compliance with regulations.

Therefore, during QR schedule changes or disruptions, passengers need to be contacted.

Reservations & Ticketing Agent shall advise both the mobile phone number (SSR CTCM), including the country code, and the email address (SSR CTCE) of the passenger to Qatar Airways.

QR Amadeus Entries:

SRCTCMQR-009741234567890

SRCTCEQR-NAME//EMAIL.COM (replace “@” by “//)

SRCTCEQR-NAME..SURNAME//EMAIL.COM (replace”_” by “..”)

SRCTCEQR-NAME./SURNAME//EMAIL.COM (replace”-” by “./”)

In the event the passenger exercises his or her right in NOT providing contact details, then record the information using SSR CTCR. In such a case, the passenger may not be provided information relating to flight cancellation or other irregularities which will also avoid any legal implications for QR in case of complaints raised in the future.

QR Amadeus Entry: SRCTCRQR

In order to harmonize Qatar Airways (QR) reconfirmation policy network wide and to further simplify travel on QR, the existing Reconfirmation (RR) policy is abolished effective 22nd April 2014.

Qatar Airways does not require reconfirmation on all routes we are operating. 

For tickets issued effective 15th June 2013, revalidations are no longer permitted. For any change scenario ticket reissuance is mandatory irrespective of any ADC or NO ADC. 

Exception – For group PNR’s tickets issued by travel agencies with passive segment using GDS other than Amadeus; revalidation is permitted to associate a ticket number to group PNR. Any ADC collection, ticket has to be reissued adhering to the group policy.

Ticketing Time Limit (TTL) is one of the techniques used within the Revenue Integrity Flight Firming process to encourage the issuance of a ticket against a PNR, or else cancelling the un-ticketed reservation after an appropriate length of time has elapsed to make the seats available for sale again.The appropriate length of time is determined by company’s rules based on assessment of various factors such as market conditions, desirable level of inventory clearance and customer’s expected value of business based on RBD booked.

TTL ensures efficient ticketing and use of Qatar Airways (QR) inventory. Bookings which do not have legitimate ticketing details entered into the PNR by the deadline specified generally result in no passenger travelling, leaving an unoccupied seat which would have otherwise generated revenue for the airline.

Ticketing Time Limit Process

QR has defined a set of TTLs applicable for a combination of classes and date ranges prior to departure. QR use the Amadeus Revenue Integrity (ARI) robotics to assign TTLs to PNRs.

Ticketing Time Limit Application

TTL message will be inserted requiring issuance of ticket by a certain deadline. The booking is auto cancelled if not ticketed at TTL expiry. A TTL message will not be inserted in cases where instant ticketing is required as per defined business rules and hence immediate ticketing would be essential, else risk of cancellation without any TTL.

While inserting TTL, the weekend off observed by respective markets would be considered.  However, for bookings created within 5 days of departure would not be subject to the above rule. This is to prevent TTL falling very close to departure and to ensure flights are cleared in time.

In the event a ticketing deadline is stipulated in fare rules, the rule will take precedence if more restrictive.

Ticketing Time Limit Cancellation Process

Bookings will be cancelled upon expiry of TTL if PNRs are non-compliant.

As a general rule for waitlisting, booking offices are highly encouraged to upsell to the available classes, or choose alternative dates where availability is more favorable. Waitlisted bookings are managed and cleared in an automatic way based on demand forecast and availability thus there is no guarantee for seat confirmation.

Waitlisting in a lower RBD on the same flight and in the same cabin as a confirmed segment is considered an abuse of the system. QR has activated a filtering functionality within its Altea reservation system that prohibits confirmation of such waitlists. QR has also implemented the automated ARI process, which automatically cancels the lower RBD waitlisted segments.
 
Waitlisting is a normal business practice but excessive waitlisting is a misuse of the system. QR has reduced waitlist ceilings and eliminated waitlist in most discount classes of service. This modification provides a waitlist product that allows you to waitlist inventory that has the most potential of clearing.

QR is currently monitoring and cancelling PNRs of agencies who waitlist excessively. In addition to that and in order to substantially reduce GDS costs, economy class waitlists are auto-cancelled at the point of 48 hours prior to departure.

These Terms and Conditions govern use of this website, mobile site and mobile applications. Other conditions apply to conditions of carriage and transport. Please refer to the General Conditions of Carriage  files below for information relating to the Terms and Conditions of the carriage of passengers, including baggage limitations and other restrictions.

General Conditions of Carriage

General Conditions of Carriage  applicable to customers departing from Canada