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Name correction
Name correction
Name Correction
Qatar Airways strictly forbids agents from creating Speculative bookings with a hope that a Name Change request will be entertained at a later stage. Qatar Airways considers this as an abusive practice which not only prevents genuine passengers the right to reserve a seat as well as a loss to the Airline.
In general Qatar Airways does not allow a name to be changed on an existing PNR. The PNR would need to be cancelled if ticketed/un-ticketed and a new reservation is to be made using the current availability. In instances where a Name Correction is required, it should be done within the trade portal for the PNR’s that are issued by travel agencies.
Tips for entering the name during PNR creation
Name correction shall be understood as correction of passenger's surname (family name), first name, middle name, title or PTC due to spelling mistake or missing part of name (e.g. missing middle name).
- Misspelled name when a letter is omitted, transposed or incorrectly typed
- Transposed name which appears out of order, i.e. SALLY/SMITH instead of SMITH/SALLY
- Omitted part of name, i.e. omitted middle name
- Changing a first name from a nickname to a given name
- Changing the name to match travel documents as long as it is the same person travelling
- Changing a first name booked as an initial provided the name begins with the same letter as initial, i.e. C to CATHERINE
- Removing prefixes, i.e. Dr.
Name change are defined as complete change of passenger's surname (family name), first name, middle name or any/all combination of them due to:
- Legal reasons, i.e. marriage, divorce, adoption which can be validated by verifying the date of birth in the original and new document (e.g. in the passport or any other official document issued by local authorities due to name change)
This process is limited only to cases where passenger legally changed it. Any other scenario is restricted for passengers booked on QR flights, codeshare or interline itineraries and/or ticketed on 157 stock/plate.
New e-ticket to be endorsed “REISSD FOC D/T NME CORR” or “REISSD FOC D/T NME CHNG” as applicable
Restrictions:
The name correction/change are not allowed for below scenarios:
- Itinerary includes interline segments and/or code share airline
- Partially flown PNR’s
- Swap with another new name
- Changes after check-in
Name Change and Name Correction procedures cannot be initiated in the event of:
- Name change, provided a date of birth cannot be verified
- Ticketed reservations where passenger has begun travel (partially utilized tickets), except of name changes due to aforementioned legal reasons
- Code-share and/or interline reservations, except on QR code-share reservations operated by 6E (at least 6 hours prior to departure) or BA (coming soon)
- Passenger who wish to travel on two different names and passports shall purchase two separate tickets accordingly, i.e. for outbound and inbound
- PNRs created from FFP Privilege Club profile
- Passenger has already checked-in – unless passenger and baggage can be offloaded
E-tickets must be reissued once a Name corrections request has been raised with in trade portal or else risk cancellation for non-adherence to Qatar Airways requirements.
General guidelines:
Name change and name correction up to 3 characters:
- Permitted one time only
- Applies as a blended total for last, first and middle name
- Passenger`s title and space characters are included in the count
- Addition, deletion or change of PTC, DOB or Infant are not included in the count
If name change or name correction is restricted, the PNR for affected passenger would need to be cancelled and new reservation is required.
Registered Trade Portal users can submit a name correction/change request through the name correction/change self-services page
Tips on adding passenger name
Full names should be entered as it appears on the travel document to avoid any delays or inconveniences at the airport in addition to any name changes or corrections, since name changes/correction will not be possible in case these changes are not applicable within the name correction/change policy.
*Note: Middle names should be entered on the APIS/passport information added on the booking
First and last names should not exceed 50 characters in length, including the passenger title, and should only include alphabetical characters such as A-Z or a-z.
NAME(S) ELEMENT:
- Title of passenger in name element
- Passenger name
- Use of initials
- Hyphenated or double surnames
- Single letter family names
- No family name
- No given name
NAME CHANGE AND NAME CORRECTION
Creating speculative bookings with the expectation of a Name Change request being accepted later is not permitted. Qatar Airways regards this as an inappropriate practice that can hinder genuine passengers from securing a seat and result in a loss for the airline.
In general Qatar Airways does not allow a name to be changed on an existing PNR. The PNR should be cancelled if ticketed/un-ticketed and a new reservation should be made based on the current availability. In instances where a Name Correction is required, it should be done through Qatar Airways.
All GDS users must use the passenger’s full first name. The use of initials in lieu of the passenger’s full first name will subject the PNR to scrutiny and ultimately cancellation.
NAME(S) ELEMENT
There must always be a Name Element in a PNR, made up of either single or multiple items.
Example Name Element: 1JONES/ARTHUR MR 1SMITH/ANNE MS
Always use full passenger surnames and given names as in the travel document. They must not be abbreviated; government regulations in certain countries prohibit this.
When a passenger is making a reservation, indicate that they already hold a ticket or other accountable document in respect of the reservation being requested. The name entered in the PNR must be the same as that appearing on the document.
Note: Name correction is only possible before the start of the first leg of the
journey.Title of Passenger in Name Element
Following set of title codes should be used in Name Element:
Title |
Gender |
Description |
MR |
Male |
Man / Student / Teenager |
MSTR |
Male |
Child / Young boy / School boy |
MRS |
Female |
Married woman |
MISS |
Female |
Student / Teenager / Child / Young girl / School girl |
MS |
Female |
Woman if unable to recognize as "MRS" |
Passenger Name:
A passenger’s name on a ticket should be displayed as: surname (family name) followed, by an oblique, the given (first) name, and, optionally, the title.
E.g. FERNANDES/PETER MR
Increased regulatory requirements on passenger data highlight the need for accurate recording of the name information. Ideally, the recorded name should match that of an official travel document, e.g. the passport.
Whenever possible, use given names (first and middle), initials, and/or titles to supplement a family name, to ensure accuracy and differentiation. Also, use the same name on the ticket as the PNR.
The name used in the reservation and ticket should match the name in the travel document.
Use of initials:
When the given (first) name is not available at the time of reservation, it may be replaced with initials.
E.g. ABDELKHALEKSUREIMAN/N MR
Hyphenated or double surnames:
When a hyphenated or double surname is involved, omit the hyphen or space
E.g. Dan Stuart-Dinsdale as STUARTDINSDALE/DAN MR
Single letter family names:
To accommodate the ticketing of passengers with a single letter family name:
- Double the single letter family name as the family name; or
- Combine the single letter family name with the first given name of that passenger as the family name
E.g. Mr. Mika X
XX/MIKA MR Or XMIKA/MR
No family name:
Certain countries do not generally use a given first name and a family last name
If the passenger has no family name but has one given name, use the given name as the family name.
Example: On the birth certificate, the person’s name is written as:
Suporno child of Suparman and Wulandari but the passport shows Suporno (male)
Use SUPORNO/MR Or
LNU/SOPORNO MR
No given name:
When given names (first and middle) are not indicated, initials, and/or titles, should be included, whenever possible. If the passenger does not have a given name but has a family name, indicate the family name and then use only the title in the given name field.
E.g. Mr. Doe
DOE/MR Or DOE/FNU