Over the past few months, we have observed a significant increase in the number of Agency Debit Memos (ADMs) being raised due to the non-submission or delayed submission of the required supporting documents for Military Discount Tickets, despite several reminder communications from our Finance Team.

In many cases, the ADMs are subsequently disputed once the supporting documents are provided, resulting in unnecessary administrative effort and processing time for both Qatar Airways and our valued travel partners.

To avoid ADMs being raised and the inconvenience associated with the dispute process, we kindly remind you to strictly adhere to the following :

• Submit all required supporting documents immediately after ticket issuance.
• Forward the supporting documents to: discsupportingrpu@qatarairways.com.qa
• Ensure the email subject line includes both the PNR and the Discount/Tour Code.

Example Subject Line:   PNR-ABCDE6-QAKA   (where ABCDE6 is the booking reference and QAKA is the discount code applied to the ticket.)

Important Updates:

• To further encourage compliance and reduce avoidable ADM reversals, the following measure will apply to all tickets issued on or after 01 October 2026
• An increased  ‘service fee’ of QAR 100 will be charged for reversal of each ticket where valid supporting was not submitted as per above guidelines. Please ensure that all 3 guidelines mentioned above are complied with.