In order to harmonize Qatar Airways (QR) reconfirmation policy network wide and to further simplify travel on QR, the existing Reconfirmation (RR) policy is abolished effective 22nd April 2014.

Qatar Airways does not require reconfirmation on all routes we are operating. 

For tickets issued effective 15th June 2013, revalidations are no longer permitted. For any change scenario ticket reissuance is mandatory irrespective of any ADC or NO ADC. 

Exception – For group PNR’s tickets issued by travel agencies with passive segment using GDS other than Amadeus; revalidation is permitted to associate a ticket number to group PNR. Any ADC collection, ticket has to be reissued adhering to the group policy.

Ticketing Time Limit (TTL) is one of the techniques used within the Revenue Integrity Flight Firming process to encourage the issuance of a ticket against a PNR, or else cancelling the un-ticketed reservation after an appropriate length of time has elapsed to make the seats available for sale again.The appropriate length of time is determined by company’s rules based on assessment of various factors such as market conditions, desirable level of inventory clearance and customer’s expected value of business based on RBD booked.

TTL ensures efficient ticketing and use of Qatar Airways (QR) inventory. Bookings which do not have legitimate ticketing details entered into the PNR by the deadline specified generally result in no passenger travelling, leaving an unoccupied seat which would have otherwise generated revenue for the airline.

Ticketing Time Limit Process

QR has defined a set of TTLs applicable for a combination of classes and date ranges prior to departure. QR use the Amadeus Revenue Integrity (ARI) robotics to assign TTLs to PNRs.

Ticketing Time Limit Application

TTL message will be inserted requiring issuance of ticket by a certain deadline. The booking is auto cancelled if not ticketed at TTL expiry. A TTL message will not be inserted in cases where instant ticketing is required as per defined business rules and hence immediate ticketing would be essential, else risk of cancellation without any TTL.

While inserting TTL, the weekend off observed by respective markets would be considered.  However, for bookings created within 5 days of departure would not be subject to the above rule. This is to prevent TTL falling very close to departure and to ensure flights are cleared in time.

In the event a ticketing deadline is stipulated in fare rules, the rule will take precedence if more restrictive.

Ticketing Time Limit Cancellation Process

Bookings will be cancelled upon expiry of TTL if PNRs are non-compliant.

As a general rule for waitlisting, booking offices are highly encouraged to upsell to the available classes, or choose alternative dates where availability is more favorable. Waitlisted bookings are managed and cleared in an automatic way based on demand forecast and availability thus there is no guarantee for seat confirmation.

Waitlisting in a lower RBD on the same flight and in the same cabin as a confirmed segment is considered an abuse of the system. QR has activated a filtering functionality within its Altea reservation system that prohibits confirmation of such waitlists. QR has also implemented the automated ARI process, which automatically cancels the lower RBD waitlisted segments.
 
Waitlisting is a normal business practice but excessive waitlisting is a misuse of the system. QR has reduced waitlist ceilings and eliminated waitlist in most discount classes of service. This modification provides a waitlist product that allows you to waitlist inventory that has the most potential of clearing.

QR is currently monitoring and cancelling PNRs of agencies who waitlist excessively. In addition to that and in order to substantially reduce GDS costs, economy class waitlists are auto-cancelled at the point of 48 hours prior to departure.

These Terms and Conditions govern use of this website, mobile site and mobile applications. Other conditions apply to conditions of carriage and transport. Please refer to the General Conditions of Carriage  files below for information relating to the Terms and Conditions of the carriage of passengers, including baggage limitations and other restrictions.

General Conditions of Carriage

General Conditions of Carriage  applicable to customers departing from Canada

Link Down & Sychronization Gap

Overview

If there is a Link Down situation or segment synchronization gap, some QR segments can be rejected by UC/US/UN/NO status.

Procedure Description & Illustration

Action Required:

• Reinstate whether rejected by UC/US/UN/NO and QR office to revalidate e-ticket (irrespective if e-ticket was issued by QR or Travel Agent). For OAL documents, Travel Agent has to liaise with OAL for reissue / revalidation.
• If you are unable to reinstate ticketed PNRs, please contact local QR office / Contact Centres who will endeavor to get it reinstated.

Requests for assistance with reinstating of such types of PNRS will be rejected if:

• There is no GK/GL segments visible on the face of the PNR
• Segments booked using incorrect booking practices

Married Segment Logic

Qatar Airways reservation & inventory system is able to offer, when available, immediate confirmation of flights and booking classes required. This confirmation would be based on availability calculated on Origin & Destination (O&D) logic.

Availability of booking class for particular O&D connection is based on Point of Commencement (POC) decision.

Origin & Destination is considered as continuous journey from point of Origin to point of Destination. Simply, where the passenger begins and ends his or her journey. O&D can be distinguished into three specific scenarios:

• 1 .Local O&D which involves a single nonstop leg (DOH QR DEL).
• 2. Online O&D as a portion of the journey that traverses QR network (IAD QR X/DOH QR BKK). Includes certain code-share itineraries, where QR flight is operated by code-share partner airline.
• 3. Trip O&D is regardless of airlines involved and includes interline segments (ATL DL X/MAD QR X/DOH QR DXB)

When QR segments are sold together in this way or on point-to-point basis (if seats are available on O&D level), they are known as married segments. If segments are married together in PNR, it may not be possible to cancel, price or ticket a segment individually and will be treated as one unit by the GDS/CRS. Marriage Segment Control prevents using flight connections to sell local flights that would not be available if requested outside that connection. QR Revenue Management System (RMS) is capable to identify bypass practices and rejects any cancel request in case the remaining proportion of the O&D is not available. Similarly any bypass of point-to-point sell is detectable by RMS and rejects any onward/inward sell request in case of unavailability of seats on O&D level.

Some variations on the above basic availability controls are possible and are based on individual O&D nature and specification:

• While seamless availability offers equal number of seats available for every booking class and O&D, non-seamless availability calculation, which is very rare, is excluded from such equal seat offer.

• O&Ds constructed from flights with different cabin composition may have booking class mapped between various cabins

• Segments booked with connection more than 23 hours 59 minutes are considered as stopover, hence O&D logic and MSC does not apply.

Qatar Airways and code-share & interline partners have established minimum intervals, which must allow passengers to make a connection between flights at an airport or city. These intervals are called Minimum Connecting Times (MCTs) and default based on various considerations, e.g. online (intraline) or interline connection, terminal or airport change, combination of domestic or international sectors, flights to specific territories, etc.

According to industry practice, MCT is guaranteed in following scenarios:

• Seats have been sold from QR online (intraline) or interline availability.
• All segments have been ticketed on one document, subject that all applicable Fare Basis allow ticketing on one document. Segments have been either booked from intraline/interline availability or MCT has been verified manually.
• In case of feeder service ticketed on separate document of same validating carrier (issued in connection with prime itinerary), where Fare Basis rules do not allow ticketing on one document. Segments have been either booked from intraline/interline availability or MCT has been verified manually.

Any of the following scenarios  do not guarantee  MCT  and it is the sole responsibility  of passenger  to connect  on onward flight :

• Segments sold separately and MCT is not adhered.
• Segments ticketed  on separate documents of different validating carriers.
• Any tampering leading to MCT violation.   

Any onward misconnection due to above MCT violations shall be treated as  voluntary change.

• All applicable re-booking/no show/cancelation penalties and ADCs must be collected from passenger.
• Flight interruption manifest, involuntary Re-validation or exchange consdiering airline fault is not permitted.

Passengers ticketed on OAL documents shall be dealt by respective OAL, validating carrier. In case there is no OAL validating carrier or GHA at the airport of misconnection and QR has ATO/GHA at such airports, it is possible to assist with e-ticket exchange by QR ATO/GHA office. subject that :

• All Fare Basis allow exchange by QR.
• Endorsement and control of affected coupons is granted by QR.
• All applicable penalties and ADCs have been collected from passenger.
• Inward or Outward flightat the airport of misconnection is any QR flight.