Updating your passenger contact details
Following IATA resolution 830d, travel agents must communicate passenger contact details to the airlines, in case of irregularities in the operation of flights. For additional clarifications and instruction please contact your respective GDS Help Desk Offices.
Amadeus (1A)
| Description | Format |
| SSR CTCM – Mobile Phone | |
| Enter passenger IROP (Irregular Operations) contact information mobile phone with passenger association | SRCTCMQRHK1-0034563214/p1 |
| SSR CTCE – E-mail Address | |
| Enter passenger IROP (Irregular Operations) contact information E-mail address with passenger association | SRCTCEQRHK1- JOHN.SMITH//GMAIL.COM |
| SSR CTCR – Refused to provide emergency contact | |
| Enter passenger IROP (Irregular Operations) contact information refused with passenger association and free text | SRCTCRQRHK1- REFUSED/P1 |
Sabre Travel Network (1S and 1B)
| Description | Format |
| SSR CTCM – Mobile Phone | |
| Enter passenger IROP (Irregular Operations) contact information mobile phone with language code and passenger and segment association | 3CTCM1/381651115550/EN-1.1 Note: Segment association and language code are optional |
| SSR CTCE – E-mail Address | |
| Enter passenger IROP (Irregular Operations) contact information email address with language code and passenger association | 3CTCE1/JOHN.SMITH//GMAIL.COM/EN-1.1 · @ = // · _ = .. · - = ./ Note: Segment association and language code are optional |
| SSR CTCR – Refused to provide emergency contact | |
| Enter passenger IROP (Irregular Operations) contact information refused with passenger association and segment association and free text | 3CTCR1/REFUSED-1.1 Note: Segment association and free text are optional |
Travelport (1G/1P/1V)
| Description | Format |
| SSR CTCM – Mobile Phone | |
| Enter passenger IROP (Irregular Operations) contact information mobile phone with passenger association and language code | Galileo: SI.P1/SSRCTCMQRHK1/381651115550/EN Worldspan: 3SSRCTCMQRHK1/381651115550/EN-1.1 Apollo: @:3SSRCTCMQRHK1/N1/381651115550/EN |
| SSR CTCE – E-mail Address | |
| Enter passenger IROP (Irregular Operations) contact information Email address with passenger association and language code | Galileo: SI.P2/SSRCTCEQRHK1/JOHN..SMITH//GMAIL.COM/RS Worldspan: 3SSRCTCEQRHK1/ JOHN.SMITH//GMAIL.COM/RS-1.1 Apollo: @:3SSRCTCMQRHK1/N1/381651115550/EN |
| SSR CTCR – Refused to provide emergency contact | |
| Enter passenger IROP (Irregular Operations) contact information refused with passenger association and free text | Galileo: SI.P3/SSRCTCRQRHK1/REFUSED Worldspan: 3SSRCTCRQRHK1/REFUSED-1.1 Apollo: @:3SSRCTCRQRHK1/N1/REFUSED |
Travelsky (1E)
| Description | Format |
| SSR CTCM – Mobile Phone | |
| Enter passenger IROP (Irregular Operations) contact information mobile phone with passenger association | SSR CTCMQR HK1 381651115550/P1 |
| SSR CTCE – E-mail Address | |
| Enter passenger IROP (Irregular Operations) contact information E-mail address with passenger association | SSR CTCE QR HK1 JOHN.SMITH//GMAIL.COM/P1 |
| SSR CTCR – Refused to provide emergency contact | |
| Enter passenger IROP (Irregular Operations) contact information refused with passenger association and free text | SSR CTCRQR HK1 REFUSED/P1 |