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Introducing Oryx Connect

Introducing Oryx Connect

Introducing Oryx Connect

Introducing Oryx Connect

Qatar Airways is extending its five-star experience to Trade Partners with the launch of our New Distribution Capability (NDC) program, Oryx Connect.

Qatar Airways is enhancing and adding more flexibility to its NDC programme, Oryx Connect, by providing more rich content and more accessibility via multiple aggregator platforms including Amadeus, Travelport and Sabre. Oryx Connect will offer next-level retailing for our joint customers. It will enable Trade Partners to access more rich content including Fare Families and a selection of Ancillary Services such as baggage and seats selection.

Here are all the ways to connect to our NDC Programme

  • Oryx Direct

    Offering a suite of Qatar Airways NDC APIs.

     Learn more

    About Oryx Direct

    Essential information

    Interact with us via a direct connect API (Application Programming Interface), giving you access to our offers, flight availability, fares and ancillary products. This will require dedicated IT resources for the integration.

    Registration guidelines

    We are happy to connect you to our API directly. Please observe the minimum criteria to qualify:

    Step 1

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    Be able to support the full end-to-end capabilities of the latest version of our NDC API.

    Step 2

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    Be an IATA accredited agent.

    Step 3

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    Meet the agreed API usage and thresholds.

    Step 4

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    Have sufficient IT infrastructure to support integration and customer care.

    If you have already registered as a Manager on the Trade Portal, you can register your interest by following this link and submit all the required documents as per below:

    • Registration form
    • PCI DSS Certificate (if you wish to enable credit card as a form of payment) Website: PCC Security Standards
    • Complete OCN form

  • Oryx Link

    Available through an approved aggregator.

     Learn more

    About Oryx Link

    Essential information

    Connect through approved aggregators who combine NDC content from multiple airlines on their platforms, these aggregators will offer you the opportunity to access our content without having to undertake extensive technical development or integration.

    Registration guidelines

       

    Connect with an aggregator

    The seller registration process is simple.

    Step 1

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    Select your aggregator partner from the list of Qatar Airways approved aggregator partners

    Step 2

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    Approach the selected aggregator to secure commercial relationship and collect the necessary information such as PCC

    Step 3

    Register on our Trade Portal as a Manager. After registration, the account will be verified according to the process

    Step 4

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    Once the account has been verified, log in to the Trade Portal and request an NDC by selecting your preferred aggregator and providing their PCC

    Step 5

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    Qatar Airways NDC team will review your request and respond within 3 business days

    If you have already registered as a Manager on the Trade Portal, you can register your interest by following this link and submit all the required documents as per below:

    Connect as an aggregator

    We are happy to connect your API directly. Please observe minimum criteria to qualify.

    Step 1

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    Aggregator needs be able to support full end-to end capabilities of the latest version of Qatar Airways NDC API

    Step 2

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    Aggregators need to be committed to an agreed API usage and thresholds

    Step 3

    Aggregator needs to have a sufficient IT infrastructure to support the integration and customer care

    Step 4

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    Aggregator contract agreed

    • NDC API Implementation Guide.
    • Registration process for Aggregators

     

    • Please register your interest by sending an email to qrretailingsupport@qatarairways.com.qa and our team will contact you with further details
    • Qatar Airways team will review your request and will come back to you within 30 days with further details

     

     

    View list of aggregators

  • Oryx Portal

    A simple and effective booking portal.

     Register here

Benefits of connecting to Oryx Connect

We invite all Trade Partners to join Oryx Connect and offer your clients our complete Qatar Airways world-class experience.

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Deliver the right product offering to your customers based on their requirements

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Direct access to an intuitive display of all Qatar Airways’ fare families

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Access to a variety of ancillary products and other services

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Payment options include industry-standard settlement methods available in your market

Benefits of connecting to Oryx Connect

We invite all Trade Partners to join Oryx Connect and offer your clients our complete Qatar Airways world-class experience.

Teaser Image

Deliver the right product offering to your customers based on their requirements

Teaser Image

Direct access to an intuitive display of all Qatar Airways’ fare families

Teaser Image

Access to a variety of ancillary products and other services

Teaser Image

Payment options include industry-standard settlement methods available in your market

Benefits of connecting to Oryx Connect

We invite all Trade Partners to join Oryx Connect and offer your clients our complete Qatar Airways world-class experience.

Teaser Image

Deliver the right product offering to your customers based on their requirements

Teaser Image

Direct access to an intuitive display of all Qatar Airways’ fare families

Teaser Image

Access to a variety of ancillary products and other services

Teaser Image

Payment options include industry-standard settlement methods available in your market

Benefits of connecting to Oryx Connect

We invite all Trade Partners to join Oryx Connect and offer your clients our complete Qatar Airways world-class experience.

Teaser Image

Deliver the right product offering to your customers based on their requirements

Teaser Image

Direct access to an intuitive display of all Qatar Airways’ fare families

Teaser Image

Access to a variety of ancillary products and other services

Teaser Image

Payment options include industry-standard settlement methods available in your market

NDC capabilities and features


  • Features
  • Capabilities

    • Multiple search options

    Pre-book free or chargeable seats

    Change of itinerary in existing order

    Open jaw & multi destination

    Multi payment options

    Cancel an order or void an order

    Fare bundle

    Sales report

    View the full Qatar Airways NDC Functionality

    Accessibility

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    Deliver the right product offering to your customers based on their requirements

    Propositions

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    Direct access to an intuitive display of Qatar Airways’ fares, including Classic, Convenience, Comfort, and Elite fares

    Subscription

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    Any approved trade partner can join by subscribing to Oryx Connect programme via Trade Portal registration pages. Existing partners connected through Amadeus, Travelport or Sabre don’t need to register although we recommend that for the enhanced servicing and support functions

    Oryx Portal

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    Any approved trade partner on the applicable markets can start using Oryx Portal without technical development or additional charges.

    Support and Updates

      

    NDC support

    We understand that NDC is evolving and, in order to support our Trade Partners, we have developed workarounds within Trade Portal.

    Click here to view areas of support

    Download the NDC Support desk guide here

    *Please note: when actions are performed via the Trade Portal, the changes may not appear on the platform’s PNR view.

    NDC support desk
    Latest news

    • 02 December 2024

      Newest NDC Aggregator

      We are pleased to inform you that TP Connect, one of our preferred Aggregator is now live.

    • 23 May 2025

      Dynamic Pricing In NDC

      We’re excited to announce the rollout of dynamic pricing across our NDC platforms.

    • 04 September 2024

      Newest NDC Form of Payment in South Korea

      We are pleased to inform you that we are successfully integrated with “TOPAS” as an additional Korean Payment Service Provider.

    View all

    Areas of support

    We can assist with:

    Problems related to fare filling(NDC Shopping and Offers)

    Incident management & troubleshooting in case of functional issues or workarounds -- Test UJ

    Queries on work arounds:

    • Servicing PNR
    • Revalidation / Re-issuance
    • Schedule changes
    • Split & add service    

    Issues in ancillaries related to services offered by Qatar Airways

    Ticketing & Time limit related inconsistencies (NDC Order related)

    Revenue Integrity related queries

    Payment related problems & failures

    Error investigation and resolution

    Qatar Airways policy queries related to NDC

    We cannot assist with

    Changes to live bookings*

    Refunds or EMD issuance

    Grant ticketing authority

    *If you are connecting via a 3rd party provider, please raise issues with your service provider first, before contacting our NDC Support Team.

    Get in touch with us

    Your changes have been made. What`s next?

    Your request has been submitted and is now under review. What`s next?

    • You need to reissue the ticket.
    • If you need any further assistance, use Live Chat to reach a representative.
    • We will review and action the request within two working days.
    • A confirmation email will be sent to you when the request has been actioned.
    • Once the request is approved, you need to reissue the ticket.
    • If you need any further assistance, use Live Chat to reach a representative.
    • If you need any further assistance, use Live Chat to reach a representative.(Tets note)
    Go to dashboard

    Call us or talk to our agent

    Sundays to Thursdays from 07:00 - 15:30

    qrretailingsupport@qatarairways.com.qa

    +974 4023 0000

    Live chat function available in trade portal 24/7