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Ancillary Product Sales Suspended

Given the current Qatar airspace closure with the grounding of Qatar Airways flights, and due to the current uncertainty regarding airspace openings and travel operations, the sale of most Ancillary products through different channels has temporarily suspend . This includes Qatar Airways and 3rd Party operated ancillary services.

This is effective from today for all scheduled flights until 31 March 2026. All Ancillary products are still available for purchase on flights scheduled from 01 April 2026 onwards. This measure mitigates potential customer inconvenience in case of disrupted travel plans and to avoid a high volume of refund requests.

The below tables gives a summary of the changes:

Ancillary Products

Update

Upgrades

Only Airport Upgrades will be available for operational flights.

Seats Selection

Available through online check-in and DCS check-in

Bags & Special bags

Remain available for all sales channels and touchpoints

QRG Products (QR Lounges / AL Maha M&A / Airport Hotel)

Disabled for flights scheduled on or before 31st March 2026

3rd Party Products

Disabled for flights scheduled on or before 31st March 2026

Economy Reserve

Remain available at Online Check-in -and DCS Check-in if flight is operational

Onboard Wi-Fi

Post Booking MMB & Check-in – Travel eff 01 APR 26 only

Important Note : -

  • All ancillary products remains refundable for Involuntary Scenarios as defined in our JWC policy.
  • Please ensure associated ancillary values are also refunded if associated tickets are refunded by respective channels.

We will continue to closely monitor the situation and reassess accordingly over the coming days.

Thanks for your understanding and support.