Qatar Airways: Best Price Guarantee
Guarantee the lowest Qatar Airways online fare by booking your next flight on qatarairways.com.* If at the same time of your ticket purchase on qatarairways.com, you find a lower published Qatar Airways fare per person, either in Economy Class or Business Class, then we will match the price.
In order to qualify for the Best Price Guarantee, the original itinerary must be purchased through qatarairways.com for travel on Qatar Airways first, and the lower price must be quoted on any online website with the exact same Qatar Airways flight, date, itinerary, cabin, booking class, fare rules and restrictions.
Note that any claim for an online fare difference must match or be higher than the amount specified in the table below, in the local currency of the country.
Refer to our FAQs for any inquiries.
*Available in select countries.
Countries included in the Best Price Guarantee
|Originating cities||Fare difference per person|
|Asia-Pacific||Singapore||Singapore (SIN)||30 SGD (Economy Class)
100 SGD (Business Class)
Terms and conditions
The Qatar Airways Best Price Guarantee applies to customers who make a qualifying airfare purchase with Qatar Airways at qatarairways.com. If after purchasing a Qatar Airways Economy Class or Business Class ticket on qatarairways.com, at the same time you find a published fare that is quoted for much lower per person on another website (other than qatarairways.com) for the exact same Qatar Airways ticket with the exact same flight, date, itinerary, cabin, booking class, fare rules and restrictions, and all of the additional requirements and conditions set below are satisfied, then Qatar Airways will refund the difference.
For a claim to be valid under the terms of this Best Price Guarantee, it must satisfy all of the above terms and conditions and be submitted in compliance with the claim processing procedure, as set out herein. The qatarairways.com Best Price Guarantee is available to any customer who makes a qualifying airfare purchase through the qatarairways.com website after July 17, 2017.
The guarantee is valid for lower published fares found online for the identical Qatar Airways flight, date, itinerary, cabin, booking class, fare rules and restrictions, and must have been available for purchase at the same time as the original qatarairways.com online purchase was made. The qatarairways.com Best Price Guarantee applies to travel originating in Singapore and purchased at qatarairways.com. The guarantee applies to tickets purchased using a valid credit or debit card with billing address in Singapore and on itineraries wholly operated by Qatar Airways and does not include codeshare flights. The claim must be submitted on the same day you purchased your ticket on qatarairways.com. Qatar Airways must be able to verify the lower published fare at the time of claim review and confirm that the lower fare did not exist on qatarairways.com. The confirmed airfare you purchased on qatarairways.com will be compared to the available airfare quoted on the other site, which must be an IATA accredited distributor of Qatar Airways products. Fares must be compared with identical fare restrictions. The qatarairways.com Best Price Guarantee does not apply to lower airfares that are/were also available on qatarairways.com for refundable tickets that you choose to refund.
To submit a claim, fill in the requested information on the Best Price Guarantee Claim Form and submit. Following the submission of a claim, the qatarairways.com team will contact you via email within five working days. If we are unable to replicate the lower airfare, we may request additional information and documentation (such as a screen shot) from you in order to verify the lower online airfare. Any such additional information must be submitted promptly. Please keep copies of all such documentation. Qatar Airways reserves the right to deny any claims that cannot be reasonably verified, which are due to third party fare pricing errors, or for which you have provided incomplete information. Claims may be submitted only via the prescribed methods as outlined by Qatar Airways and not through any other email address or Qatar Airways phone or fax number. Fare difference refunds will be done using the same method of payment that was used for the purchased Qatar Airways ticket.
*Eligible websites: The website must be an IATA accredited site allowed to distribute Qatar Airways products.
The Best Price Guarantee does not apply to unpublished fares. Unpublished fares are fares not available to the general public and include, but are not limited to, wholesaler or consolidator fares, corporate, military, government, contract, or other discounted fares. The Best Price Guarantee does not apply to vacation package fares, including but not limited to airfares sold as part of a travel package, nor does it apply to airfares where the carrier or itinerary details are unknown until after purchase. The Best Price Guarantee does not apply to airfares on another website that have been reduced as a result of promotional discounts, such as loyalty programme discounts or fly "free" offers. The Best Price Guarantee does not apply in circumstances where the "lower" fare is the result of a pricing or inventory caching error made by a party other than Qatar Airways.
Qatar Airways reserves the right to modify or cancel the qatarairways.com Best Price Guarantee at any time without prior notice. Any modification will be effective upon posting on the qatarairways.com website on this page.