Introduction

These terms and conditions govern the manner in which a Member may participate in the Programme.

 Membership to Privilege Club is offered at the discretion of Qatar Airways and Qatar Airways may refuse membership to any applicant.

 Any changes should be determined at the sole discretion of Qatar Airways. These terms and conditions during the Programme shall be complied with and be incorporated herein.

 Members should take the responsibility for keeping themselves updated of the current Terms and Conditions of the Privilege Club programme which is posted on Qatar Airways website.

 These terms and conditions shall be governed by, and construed in accordance with the laws of the State of Qatar. Qatar Airways and each Member submit to the exclusive jurisdiction of the courts of the State of Qatar.

 Any dispute/s regarding reward/accrual and/or other actions must be reported to Qatar Airways within 6 months from the date of transaction, after which Qatar Airways reserves the right to dismiss/investigate any claims. Documents submitted for claims will not be returned.

 It is the sole responsibility of members to keep their mailing and email address up-to-date. Any communication sent to members will be considered delivered when posted to a mailing address on record. Qatar Airways will not be responsible for any delayed, misdirected or lost mail. Any change in the Members' mailing address must be provided in writing, or updated online.

 Privilege Club may accept or reject any application for Family Members and to cancel or suspend any Member’s account in the event of failure to comply with these terms and conditions

 Qatar Airways reserves the right to interpret, apply and communicate the Terms and Conditions as posted on the website. All decisions made by Qatar Airways are final and conclusive.

 By joining Qatar Airways Privilege Club you agree to be bounded by these terms and conditions.

Definitions

The definition given here are according to the terms mentioned in the Privilege Club programme, unless the context states or requires otherwise:

Term	Definition
Award or Award Ticket(s)	means the benefits a member may acquire in exchange for Qmiles earned in  the programme.
Excess Baggage Award	means the benefit, a Member may acquire in exchange of Qmiles for Excess Baggage on Qatar Airways Flights.
Commencement date	means the date of inception of the Qatar Airways Privilege Club.
Family Member	means spouse and children who are above the age of two years nominated by the main member to earn Qmiles to his/her account.
Main Member	means a person registered in Qatar Airways Privilege Club Programme as the main account holder, who is above 18 years of age at the time of joining the programme and whose name will be printed on the card.
Member	means person who are or become registered in Qatar Airways Privilege Club Programme.
Member Service Centre	means the dedicated resource allocated to handle all queries and provide assistance to all Qatar Airways Privilege Club Programme Members.
Member Terms and Conditions	means terms and conditions of the Privilege Club Programme as published and amended from time to time, without prior notice.
Membership Card	means the card that is issued to a Member on meeting qualifying criteria for enrolment to the Programme.
Membership Level	means the tier level in Privilege Club that a Member achieves based on the Qpoints earned in each Membership Year.
Membership Year	means the twelve-month period from January 1st until December 31st of each year.
Mileage Credit	means Qmiles allocated to a Member in accordance with the Privilege Club Programme, which the Member may exchange for Awards.
Privilege Club Programme or Programme	means the Frequent Flyer Programme operated by Qatar Airways whereby a Member will be awarded Mileage Credit, which may be used to acquire air travel and other benefits in accordance with the terms and conditions.
Programme Partners	means airlines, hotels, car rentals, financial and travel partners, who provide services to Privilege Club Members, where Members, can earn Qmiles.
Qmiles	means all miles earned on Qatar Airways and on Programme Partners and are valid for a period of five years from the end of the year in which they were earned and may be redeemed against free travel and other offers as published from time to time.
Qpoints	means the points earned on Qatar Airways in one Membership Year, from January 1st until December 31st of each year, which determines the Membership Level of the Member.
Qualifying Flight	means a flight taken on Qatar Airways that is eligible for Qpoints and therefore will count towards qualification of each Membership Level.
Statement	means the summary of transactions mailed or emailed to a member from time to time.
Ticket Time Limit	means the timeframe in which the Member must collect an Award Ticket before an award booking is cancelled automatically.
Transaction(s)	means any flight or partner activity.

Membership

Membership of Privilege Club is open to any individual who is 18 years of age and   is not permitted for legal entities or groups and associations.

 Membership commences upon enrolment, when a personal mileage account is opened. To apply for membership, he/she must complete the application form online, or at any Qatar Airways Office, and provide all mandatory details.

 He/she agrees that by enrolling into the Privilege Club programme and by using the Privilege Club membership card  by quoting his/her membership number to Qatar Airways or for any Partner programmes, and has read  the terms and conditions of the Privilege Club programme and confirms that he / she is bound by such terms and conditions

 Members who are enrolled in the Privilege Club are eligible to accrue mileage and Qpoints before attaining the other levels of the membership card.

 Membership is not transferable. A Member is not permitted to hold more than one account. In cases where more than one account number has been assigned to the same Member, these accounts will be merged. All transactions will be transferred to one single account with the exception of any duplicated bonuses or miles from the same activity. The merged account (s) will then be inactivated.

 Membership is at the sole discretion of Qatar Airways and may be suspended, cancelled or terminated at any time. The Member must return his or her Membership Card to Privilege Club without delay whenever requested by Privilege Club or any other party acting on its behalf.

 Membership will automatically be cancel when a member dies The Qmiles earned by that Member will automatically be cancelled. However Privilege Club may, at its own discretion, transfer Qmiles to the rightful heir/s t upon submission of the attested death certificate, will or document/s indicating the rightful heir/s

 All members enrolling online through qmiles.com, or requesting online account management will receive a “Password” for personal identification. It is the Member’s responsibility to ensure that the “Password” is not disclosed to unauthorized third parties. Qatar Airways will not be held liable for any account’s misused due to members’ security negligence.

 Members agree to be liable for all transactions made pursuant to the use of the Password with or without the member’s knowledge or consent.  Qatar Airways is under no obligation to verify the authenticity of any person who performs transactions through the use of a valid Password.

 It is the member’s responsibility to ensure that all account information is updated regularly.

 Name changes by a Member must be notified to Privilege Club in writing and accompanied by all relevant documentation as requested by Privilege Club.

 Members agree to accept responsibility for all activities that occur under his/her account.

 Gold and Silver members may nominate a travel coordinator to have access to his or her membership account, with partial or full access to their account. The travel coordinator's function is to manage the account on behalf of the main member. The coordinator is given one of the two levels:

a.     Enquiry level, which is for viewing only.

b. Full access level - allows the travel coordinator to make changes to the profiles, request award tickets and handle all other aspects of the membership

Member can nominate Travel Coordinators through qmiles.com or by completing the Travel Coordinator Nomination form signed by the main member. The form can be faxed at +974 4462 6313, along with a copy of member’s passport or ID.

That individual is not entitled to any membership benefits as a travel coordinator. However, it is also the member’s responsibility for the security of his own account and Qatar Airways will not be held responsible for the authenticity of the travel coordinator when performing any transactions.

Gold and Silver members may nominate a travel coordinator to have access to his or her membership account, with partial or full access to their account. That individual is not entitled to any membership benefits as a travel coordinator. However, it is also the member’s responsibility for the security of his own account and Qatar Airways will not be held responsible for the authenticity of the travel coordinator when performing any transactions.

It is important for Members to present their Privilege Club Membership card along with their valid identification document at the time of booking, check-in and other areas whenever applicable to avail of the benefits associated with Privilege Club. For more information, visit qmiles.com

Any misconduct, fraud, and inappropriate use of program benefits or failure to follow the relevant terms and conditions may result in immediate cancellation of both membership and Qmiles account.

Membership Levels

Privilege Club has four main Membership Levels: Privilege Club, Burgundy, Silver and Gold.

A Member joins the programme at the Privilege Club level and may be granted Gold, Silver or Burgundy membership depending on the number of Qpoints earned in each Membership Year, from January 1st until December 31st of each year.

Each Membership Level is identified by a personalized Membership Card that entitles the member to receive exclusive benefits and privileges. After joining the programme, a member receives his Privilege Club card only upon his first accrual activity with Qatar Airways or any programme partner. Privilege Club may at its sole discretion change membership benefits at any time without prior notice to its members.

Membership Cards are non transferable and can only be used by the person whose name is printed on the card and used for the purpose of identification only.

It is the Member’s responsibility to inform Qatar Airways as soon as possible in the event of loss, theft or unauthorized use of their Privilege Club Membership Card.

Privilege Club may upgrade or downgrade a Member’s Membership Level at its sole discretion. Only Qpoints earned in the current year are considered when qualifying for a Membership Level, Qpoints will not be carried forward to another membership year.

Earning Qpoints

Qpoints are the currency used by Qatar Airways for a Member to qualify for each Membership Level in Privilege Club and  can only be earned from the commencement of membership. Family Members are not eligible to earn Qpoints.

Qpoints are valid for one Membership Year and count towards your Membership Level in Privilege Club. On January 1st of each year, according to the number of Qpoints you have earned during the previous Membership Year, you will either be upgraded or downgraded to another Membership Level, or you will retain your existing one according to the Qpoints earned or maintained during the year. You will then receive a new Membership Card and your Qpoints balance will be reset to zero on January 1st of each year

The number of Qpoints credited depends on the Programme conditions valid at the time of utilization of the service. In the case of Retroactive Qpoints credit requests, Qpoints will be credited to the Member’s account in the corresponding calendar year when the flight Transaction took place and not when the request is made.

Members will earn Qpoints for Qualifying Flights according to the booking class purchase and the regions travelled to and from. Partner Transactions are not eligible for Qpoints accrual.

Members will earn Qpoints for Qualifying Flights according to the class of service and the regions travelled to and from. Partner Transactions are not eligible for Qpoints accrual.

Qpoints can only be earned on Qatar Airways operated flights.

Qpoints cannot be earned on Award tickets (including Qmiles plus Cash tickets).

Qpoints are earned according to booking class purchase and ticketed and not for the class of travel actual flown. 

Qatar Airways may, from time to time, and without prior notice modify the rules for earning Qpoints at its sole discretion.

Earning Qmiles

All Qmiles earned in the Programme are valid for a period of five (5) calendar years. After this period, Qmiles earned but not used will expire, and will be deleted from Members' account on December 31st of the fifth calendar year. Privilege Club reserves its rights to change the mileage expiration policy without prior notice.

Members shall earn Qmiles from the date of enrolment in Privilege Club on Qatar Airways flights, and with Partner’s Programmes can start earning Qmiles from the date of enrolment in Privilege Club when travelling on Qatar Airways flights and Partners’ Programmes as advised from time to time. Flights taken on Qatar Airways within 30 days prior to the date of enrolment into Privilege Club will be eligible for Qmiles.

It is the Members responsibility to ensure that the Membership number is provided at the time of making a reservation and while checking in, or utilizing the services of Qatar Airways or any of the Programme Partners.

Qmiles cannot be earned in more than one loyalty Programme for the same transaction. Privilege Club reserves the right to deduct any Qmiles/benefits earned from duplicate transactions in another loyalty programme.

All Main Members shall have their own personal Privilege Club account to which the miles they and their Family Members earn will be credited. Qmiles are not exchangeable for cash.

Qmiles cannot be earned on Award tickets (including Qmiles plus Cash tickets)

Qmiles are earned according to booking class / cabin of travel booked, paid for and ticketed and not for class of travel actually flown.

Qatar Airways may, from time to time, and without prior notice modify the rules for earning Qmiles at its sole discretion.

Transfer of Qmiles from a member’s Privilege Club account to another account in a different frequent flyer programme, and vice versa, is not allowed.

Qatar Airways and any Programme Partners may place restrictions on mileage accrual. It is the responsibility of the Member to be familiar with any such restrictions. Qatar Airways may not be held responsible for any Partner not crediting Qmiles into a Member’s account.

Flights

Qmiles can only be earned on flights operated by Qatar Airways and Privilege Club Airline Partners. Qmiles cannot be earned on code-share and marketing flights operated by airlines which are not Privilege Club Partners.

Qmiles are earned based on the booking class that the member purchases, as outlined in the table below

 

Cabin class	Booking class	Qmiles accural
First	F	300%
	P, A	200%
Business	C	200%
	J, D	175%
	Z	125%
Economy	Y, B	100%
	G, L, M, Q	75%
	E, H,K, U,T	50%
	V,W	25%

The number of Qmiles credited depends on:

• Actual Miles flown: Distance between the point of departure and the destination indicated in the ticket. A minimum mileage guarantee may apply according to Qatar Airways and Partner Airlines Accrual rules.

 

• Base Miles: Calculated based on the actual miles flown multiplied by a factor according to the booking class. Qmiles will be earned according to class of travel booked, paid for and ticketed and not for class of travel actually flown.

 

• Family Members Miles: Family Members of Gold, Silver and Burgundy Members will earn 100%, 75% and 50% of the Miles respectively.

 

• Tier Bonus Miles: Additional Qmiles will be awarded according to the Tier Level at the time of the flight transaction. The Tier Bonus is calculated over the Base Miles.

Tier Bonuses are considered as independent bonuses. Therefore they will be calculated separately over the Base Miles. Bonus Miles will not be calculated on top of any other bonuses, including bonus miles earned as part of a promotion.

 No Qmiles shall be credited in the following cases:

• Qatar Airways or Airline Partner Award Tickets, including Qmiles plus Cash tickets.

 

• Tickets used on airlines that are not partners in Privilege Club Programme.

 

• Lost, refunded, forfeited, unused, expired tickets or tickets with any type of discount over published rates. This includes free transportation tickets, charter flights, complimentary services, agent and industry discounts.

 

• No Qmiles shall be given for cancelled flights, delayed and endorsed to another airline when circumstances are beyond the airline control.

 

• Members who travel with a free ticket, or are beneficiaries of an award or free service.

 

• Ticket purchased to carry additional baggage such as musical instruments or to provide extra space for the member.

 Mileage can only be accumulated once per flight per Member, regardless of the number of seats purchased. Mileage will be credited only to the Member who has travelled on the flight.

 A Member will be credited mileage for cancelled flights when re-accommodated on a non Programme Airline Partner provided that the Member already had a ticket issued for the cancelled flight and the flight is cancelled within 10 hours of the scheduled departure time. However, such crediting will not occur if the cancellation is due to circumstances beyond the control of Qatar Airways, including but not limited to weather, earthquake, fire, labor stoppages or strikes, civil unrest or closed airports.

Partners

All Members can also earn Qmiles when using the services of hotel, car rental, financial and travel partners. For a full list of our worldwide partners, do visit our website at Qmiles.com.

Only Partner Transactions qualifying for mileage accrual will be eligible for earning Qmiles.

Family Programme

Burgundy, Silver and Gold members may nominate up to nine Family Members to pool their mileage to the main Member’s account. Family Members are entitled to accrue Qmiles on Qatar Airways and with all  Partners’ Programme.

Only Spouse or children who are older than two years of age may be nominated as a Family Member

Family Members will earn mileage based on the Membership Level of the main Member at the time of the flight transaction. The higher the Membership Level is, the more Qmiles the Family Members will earn in Privilege Club. Families of Gold members will earn 100% of the base miles applicable to booking class, families of Silver members will earn 75% of the base miles applicable to booking class and families of Burgundy members will earn 50% of the base miles applicable to booking class when travelling on Qatar Airways and Partner Flights.

For Non Airline Partners family members will earn 100% of Qmiles based on the transaction made.

All Qmiles earned by family members will be added to the main member’s account where the main member will have full control of the account.

Burgundy members who fail to earn the required 50 Qpoints during the calendar year will be downgraded to Privilege Club membership level. After downgrading, the member will lose all benefits associated with the family program until he re-qualifies for a Burgundy level. Family of such downgraded member will not earn any Qmiles for Qatar Airways flights.

If any family members aged 18 years or above wish to continue to earn Qmiles in their own account,  they can be delinked from the main Member's account. This can be done as follows:

The main Member should log into his account at Qmiles.com, and visit the "Family Programme" section. To de-link his family members aged 18 years or above from his family programme, member needs to simply click on the delete icon. They will then be enrolled as an individual Privilege Club member.

Main Member can also complete the de-link request form and fax it to (+974) 4462 6313 or email it to membersvc@qmiles.com, or submit it at any Qatar Airways office, along with a copy of ID/Passport of main Member.

The Qmiles earned prior to de-linking will remain in the main membership account. After de-linking, the family members can continue to use their existing membership number and membership card to earn Qpoints and Qmiles when they travel with Qatar Airways

Once the Privilege Club member has earned 50 Q-points by flying on Qatar Airways, Burgundy membership will be activated and the member will be able to manage his family accounts.

Upon nomination, each Family Member will receive individual Membership Card. It is the Member’s responsibility to ensure that the Family membership number is provided at the time of making a reservation and while checking in, or utilizing the services of Qatar Airways or any Partners’ Programme.

Once a nominated Family Member is de-linked, he/she cannot be replaced for a period of 24 months.

All correspondence will be addressed to the main Member.

Privilege Club may accept or reject any application for Family Members, and may cancel any Member’s account in the event of failure to comply with the terms and conditions.

Claims for missing Qmiles

Claims for missing Qpoints and Qmiles, only for travel on Qatar Airways can be made for travel done within 30 days prior to the date of enrolment into Privilege Club.

Should any transactions not reflected in a Member’s account after 45 days of the date of transaction, the Member may request to claim missing Qmiles as long as the request is made within 6 months of the date on which the transaction took place.

It is the Member’s responsibility to retain and provide the necessary documents, such as boarding passes, tickets and receipts until these transactions are credited to the account. Privilege Club reserves the right to verify all necessary documentation, or proof for retroactive mileage credit.  Upon approval, Qmiles will be credited within 30 days of claiming for missing Qmiles request.

For airline missing Qmiles, the Member must send the original boarding pass and a legible copy of the ticket to any Qatar Airways Office. For Non-Airline Partner retro claims, please forward original proof of Transaction to the respective Partners. For further details, please visit qmiles.com

Redeeming Qmiles

A Member is entitled to redeem Qmiles once he or she has reached the required mileage level. Main Members should request Awards on behalf of their Family Members or for any other individual that they choose to redeem their Qmiles for.

Award Tickets are not entitled to earn Qpoints or Qmiles.

Award levels are subjected to change at any time.

Qmiles may be used as soon as they have been credited to members' accounts.

Qmiles must be valid when an award ticket is issued. For this reason, members should ensure that ticketing takes place before the Qmiles expire.

Award Tickets are valid for a period of one year from the date of issue where after they will expire and have no value.

Award Tickets can only be issued if all sectors have been confirmed. Award Tickets will not be issued  for open-dated tickets or if any sectors are waitlisted.

The Member is responsible for payment of all taxes, duties, passenger service charges, visa costs and any other customs or government imposed taxes. Note that some of the mentioned taxes will be indicated on the ticket as fare in accordance with regional laws and regulations.

Travel on Privilege Club award tickets is subjected to space capacity. This may limit the number of seats available for award travel on particular flights. Award seats may not be available on all flights or in all classes. In addition, some partners may impose blackout periods when award redemption is not permitted.

Members must report any suspected unauthorised award claims from their Privilege Club accounts within six months of the unauthorised transaction activity for any corrective action to be possible.

In the event of a cancelled Qatar Airways flight, Award Ticket holders will be accommodated on the same basis as Qatar Airways full revenue-paying passengers travelling in the same cabin.

Award Tickets cannot be endorsed to another airline.

Awards that, at the sole discretion of Privilege Club, have been bought, sold or bartered by or to a Member may be cancelled or confiscated without prior notice. If such an award has been utilized either partially or fully, the Member will be liable for payment of travel on a full fare basis. All rights, including the right to bring legal action or to cancel a membership, are also reserved.

The award level for infants (up to two years of age) is 10% of the adult Award level. Infant awards are only permitted in Economy Class and only on Qatar Airways operated flights. An infant must be accompanied by an adult to qualify for the infant award.

One class upgrades on Qatar Airways are possible on fully paid tickets (not Award Tickets) provided the revenue ticket has been issued prior to the upgrade being requested as per the notice period stated for each Membership Level and subjected to the availability of seats.

Upgrades are available on selected routes from Economy Class to Business Class, Business Class to First Class and Economy to First Class (When Business Class is not operated) and upgrade award levels published are for one-way travel only. In the event that a Member upgrades a revenue ticket, the fare and ticketing rules applicable to the revenue ticket will cease to apply irrespective of class of travel. Award ticket rules will take precedence.

Gold members and a companion are able to redeem for an Award Ticket on any Qatar Airways flight that still has revenue seats available for sale, by redeeming double the regular amount of Qmiles required, as long as the booking is made at least 48 hours prior to departure and should be in the same booking reference. Privilege Club, Burgundy and Silver tier level can only avail this benefit online but not offline.

Requesting an Award ticket

Members can request an award ticket or upgrade online at qmiles.com, by phone, email, fax, or by filling out the award ticket request form at any Qatar Airways office.  Members can redeem for their award ticket using Qmiles or Qmiles plus Cash option.  Members can also buy Qmiles if they do not have sufficient Qmiles for their award ticket. Only up to 50% of the required Qmiles for the requested award ticket can be purchased.

Awards Tickets can only be requested by the main member or nominated travel coordinator with full account access. If the nominated travel coordinator makes a request for the Award Ticket on behalf of the main member, their original identification along with the original identification of the main member must be provided. The Award Ticket request form must be signed by the main member and an original identification of the passenger and the member must be provided for verification.

To book online, members need to log into their account at qmiles.com and then click on “Book Award Ticket” and complete all mandatory information. Members can search availability of seats for upcoming months also. Once the booking is completed and payment has been made online, member will receive a confirmation email for the booking. Online bookings cannot be processed, if the request has been made less than 2 days prior to departure.

Upgrades are permitted only when the passenger is holding a Qatar Airways Ticket.

Remote requests

For any other requests related to Award Tickets, family nomination, registration of email/change, merge of accounts and buy/transfer of miles, a form should be filled and signed by the main member along with a copy of the original Identification and a copy of the membership card for verification. Member Service Centre will contact the member within 72 hours by phone or e-mail for Award Tickets only once the booking is confirmed, and the Member will be provided with a reference number. The member must collect the Award Ticket before the specified Ticket Time Limit from any local Qatar Airways ticketing office by quoting the reference number and paying applicable taxes or call up Member Service Centre at +974 4449 6449.

Should the requested flights are not available; the Member Service Centre will provide alternative dates to the member.

Award seats are subject to availability as determined by Qatar Airways and Airline’s Partner Programme.

Award fees

The following fees apply per passenger and must be paid upon collection of Award Ticket and/or upgrades.

Rush awards

Award bookings made within the following notice period, are subject to a 25 USD fee per ticket:

 

• Gold member’s awards requested within 3 working days before departure

 

• Silver member’s awards requested within 4 working days before departure

 

• Burgundy and Privilege Club member’s awards requested within 7 working days before departure

Exception: Notice Period Fees do not apply for Online Award bookings made through the Privilege Club website more than 48 hours prior to departure.

Award ticket fees
Description	Privilege Club members	Burgundy members	Silver members	Gold members
Time frame1	7 days	7 days	4 days	3 days
Rush fee for reservation within the time frame2	25 USD	25 USD	25 USD	25 USD
Rush fee for the same day reservation	50 USD	50 USD	50 USD	50 USD
Change fee (date change more than 24hrs prior to departure.)	25 USD	25 USD	25 USD	Free
Change fee (date change between 3hrs and 24hrs prior to departure)	125 USD	125 USD	125 USD	100 USD
Change of flight for the same date and destination (more than 24hrs prior to departure)	Free	Free	Free	Free
Change of flight for the same date and destination (between 3 hrs and 24hrs prior to departure)	125 USD	125 USD	125 USD	100 USD
Cancellation fee (more than 24hrs prior to departure)	25 USD	25 USD	25 USD	Free
Cancellation fee (between 3hrs and 24hrs prior to departure)	125 USD	125 USD	125 USD	100 USD
Change of destination within the same region (more than 24 hrs prior to departure)	25 USD	25 USD	25 USD	Free
Change of destination within the same region (between 3hrs and 24hrs prior to departure)	125 USD	125 USD	125 USD	100 USD
Change of destination within the same region and change of travel date (more than 24hrs prior to departure)	50 USD	50 USD	50 USD	Free
Change of destination within the same region and change of travel date (between 3hrs and 24hrs prior to departure)	150 USD	150 USD	150 USD	100 USD
Change of Class (Economy/ Business/ First) on same flight	25 USD	25 USD	25 USD	Free
No Show - Ticket not used nor cancelled (less than 3hrs prior to departure)	Qmiles, fees, surcharges and non-refundable taxes will be forfeited

¹Including the date of travel
²Rush fees not applicable for online award bookings

• Above is on an individual document

 

• Gold member fees are not applicable if redemption ticket is issued for their Family, Friends or Companion, for such tickets member has to pay charges as per Privilege Club tier.

 

• Tickets purchased under Qmiles Plus Cash fall under the same terms and conditions as normal award tickets issued by Privilege Club.

Excess Baggage Award

Privilege Club members will be able to redeem Qmiles in exchange for Electronic Miscellaneous Documents (EMD) which will be good for Excess Baggage on Qatar Airways Flights.

Requesting for an Excess Baggage Award

Passenger should present existing issued ticket or provide the PNR on application form. Excess Baggage Award form should be duly filled out and signed by the member whose Qmiles will be deducted. Member can request for Excess Baggage Award by email, fax or by filling out the Excess Baggage Award request form at any Qatar Airways office.

 

Excess Baggage Award can only be requested by the main member or nominated travel coordinator with full account access. If the nominated travel coordinator makes a request for the Excess Baggage Award on behalf of the main member, their original identification along with the original identification of the main member must be provided. The Excess Baggage Award Ticket request form must be signed by the main member and an original identification of the passenger and the member must be provided for verification.

 

An Electronic Miscellaneous Document (EMD) receipt will be sent to passenger’s email and should be presented upon check-in. If member does not have an email; the member needs to collect the printout from the respective Qatar Airways Office.

Shop and Pay with Qmiles

Privilege Club members will be able to redeem Qmiles at Qatar Duty Free outlets and Oryx Galleria.

Members need to present their Privilege Club membership card and a duly signed photo ID (required for purchases at Oryx Galleria only) to the cashier at the checkout counter and your membership account will be debited automatically. Should you not have your Privilege Club membership card, simply email our Member Service Centre at membersvc@qmiles.com to request for a replacement.

Ticket time limit

If the Member does not issue and collect the Award Ticket within the defined Ticket Time Limit, the reservation will be cancelled and the member will need to request for a mileage refund for Qmiles to have them redeposited into his account.

 

For award bookings made:	Award must be issued within the next:
1 year to 15 days prior to departure	10 days after PNR creation
14 to 7 days prior to departure	48 hours after PNR creation
6 days to same day of departure	24 hours after the booking creation date

If the booking is cancelled due to ticket time limit, a fee of 25 USD is applicable for all members to reinstate the booking.*

*This is not applicable for Gold main Members.

Buy Qmiles

The purchase of Qmiles is non refundable. Qatar Airways reserves the right to change the pricing and terms of the Buy Qmiles option at any time.

 Buy Qmiles anytime at qmiles.com

Members can buy Qmiles at any time by logging into their respective accounts at qmiles.com. Members need to have earned at least 3,000 Qmiles since enrolment to buy Qmiles. Members can buy up to a limit of 60,000 Qmiles per calendar year. A block of 1,000 Qmiles costs 35 USD online.

Buy Qmiles at the time of booking an award ticket

Members can buy up to 50% of the required Qmiles at the time of redeeming an award online at qmiles.com or at any Qatar Airways Office. The cost for a block of 1,000 Qmiles is 35 USD.

Gift Qmiles

Gift Qmiles functionality allows members to purchase Qmiles for another Privilege Club member. If the Member wishes to gift Qmiles to another member they can do so by logging in to their respective account, and choosing the option of Gift Qmiles. There is a limit of up to 60,000 Qmiles per calendar year. A block of 1,000 Qmiles costs 35 USD online.

 Qmiles purchased under Gift Qmiles option are non refundable.

 Gift Qmiles option is available at Qatar Airways Offices. A block of 1,000 Qmiles costs 50 USD.

 Qatar Airways reserves the right to change the pricing and terms of the Gift Qmiles option at any time.

Transfer Qmiles

The transfer of Qmiles is non-refundable. Transferred Qmiles keep their original expiry date.

Transfer Qmiles online at qmiles.com

With “Transfer Qmiles”, Members can transfer Qmiles from their membership account to another member’s account. Members can transfer Qmiles at any time by logging into their membership account at qmiles.com. Members can transfer up to 60,000 Qmiles per Calendar year. A block of 1,000 Qmiles costs 15 USD online.

Transfer Qmiles at Qatar Airways Office

Members can also transfer Qmiles by visiting any Qatar Airways office. But the cost to transfer Qmiles at any Qatar Airways office is 20 USD for a block of 1,000 Qmiles.

Qmiles plus Cash

Members have an option to use 50% of the normal Qmiles required plus a cash component when requesting an award tickets on Qatar Airways only. This is valid for one way and return award tickets only.  Upgrade/Change in class is not permitted. Not valid for award tickets with partner airlines.

Privilege Club reserves the right to change the Qmiles or Cash values at any time. Privilege Club members are not eligible to accrue Qmiles on the Cash component of Qmiles plus Cash award. The Cash component excludes taxes and fees.

Privilege Club reserves the right to withdraw this award option at any time. Tickets purchased under Qmiles plus Cash option fall under the same terms and conditions as normal award tickets issued by Privilege Club.

Mileage refund/change of date

Qmiles will not be refunded to the Member's account in the following cases:

• An Award Ticket is considered as expired if it has not been used 12 months after the date of issue

 

• Partially used tickets. If one or more segments have already been used 

Refunds will be credited back to the original credit card used for payment.

Refunds will be processed by Qatar Airways within 2 business days. It may take up to 28 days for the refund to appear on the customer credit card statement.

For re-depositing Qmiles after refunding, member has to visit any Qatar Airways office to pay the cancellation fee and redeposit Qmiles.

Mileage statements

All Members who have had an activity posted to their account in the previous month will receive a Statement electronically or in paper format. Members can check their online mileage statements at any time by visiting qmiles.com. Qatar Airways is not responsible for postal delays and damages caused by postal services of any country.

Oryx and Silver lounges

Gold members can enjoy the facilities of the Oryx Lounge in Doha and First and Business Class lounges at selected airports, regardless of the class of travel. Silver members can enjoy the facilities of the Silver Lounge in Doha and Business Class lounges at selected airports, regardless of the class of travel. Gold and Silver members will only be able to use the Premium Terminal Lounge in Doha if they are travelling on a First Class or Business Class revenue ticket, or a First Class or Business Class award ticket or upgrade on Qatar Airways.

Gold members will be given four guest lounge passes per calendar year and Silver members will be given two guest lounge passes which can be used only once per calendar year. These passes will entitle the Gold and Silver members to bring their travel companion to join them in the Oryx or Silver Lounge at the Main Terminal in Doha, as long as they are travelling on the same Qatar Airways flight.

The guest lounge passes will be added to Gold and Silver members' account once they achieve Gold and Silver membership. Unused guest lounge passes will expire at the end of each calendar year.

Gold and Silver members will avail the benefit of the lounge in Doha only when traveling on a QR operating flight.

To avail the benefit of the lounge, Main member must present their valid Gold/ Silver Membership Card and a valid identification at the Lounge desk/check-in for verification.

For code-share flights, Lounge access is applicable only when travelling on Qatar Airways operated flights.

Availing member benefits

It is mandatory that members produce their Qatar Airways Privilege Club membership card together with a valid identification at all times to enjoy the benefits and services offered in the lounges, excess baggage allowance and waiver of fees whenever applicable.

Cancellation of membership for violations

Any misuse of Qatar Airways Privilege Club Frequent Flyer Program, including but not limited to  the violation of these terms and conditions, selling or exchanging rewards or award tickets, submitting any wrong information or conducting a behaviour deemed inappropriate by Qatar Airways such as the violation of the regulations made by Qatar Airways Privilege Club or other cooperative partners of this program, improper behaviour  with Qatar Airways staff will result in the cancellation of membership and all benefits offered associated with it. Qatar Airways Privilege Club reserves the right to take proper and legal measures when necessary in order to seek compensation for fraudulently claimed Qmiles.

Qatar Airways Privilege Club strictly prohibits members or third party from selling, purchasing, being the medium for, transferring or exchanging Qmiles and award tickets unless authorised by Qatar Airways Privilege Club. Any action violating this provision will cause the members of Qatar Airways Privilege Club or the passengers using such Qmiles or award tickets to face legal/penal action. Such award tickets can be confiscated at any time (including during the trip). If the award has been utilized either partially or fully, the Member will be liable for payment of travel as deemed by Qatar Airways Privilege Club. All rights, including the right to bring legal action or to cancel a membership, are also reserved. Meanwhile as a result the accumulated Qmiles in the accounts of member and award tickets which have been obtained will be cancelled.

We may refuse to issue Qmiles or process reward redemptions if we believe that there has been a fraud, breach, or failure to fulfil any of these Terms and Conditions or other current restrictions or requirements.

Variation and termination of contract

Qatar Airways reserves the right to change any aspects of the Privilege Club Programme without prior notice to Members. Qatar Airways will use its best efforts to inform members of any changes applied to the Programme.

Qatar Airways reserves the right to terminate the Programme at any time without prior notice.

Privacy policy

Qatar Airways uses the personal information which members have provided to help understand your needs and provide a better service. Further details of the type of information Qatar Airways collects and how it uses the information are set out in the Qatar Airways Privilege Club Privacy Policy.

By joining the Qatar Airways Privilege Club you give your consent to our use of your members’ personal information in accordance with the Qatar Airways Privilege Club Privacy Policy and the Terms and Conditions. In particular, you give your consent to the information being (i) supplied to Qatar Airways Privilege Club Programme, Partners, data processors, agents and contractors; and (ii) transferred to other countries; and to the processing of any sensitive data included in the personal information.

Your consent to receive marketing communications is requested when you join Qatar Airways Privilege Club. Such consent may also be given or revoked by you at any time.

What information does Qatar Airways Privilege Club collect?

• Your name, contact details, information requested on the Qatar Airways Privilege Club application form and flight booking details;

 

• Whenever an online transaction takes place, billing and credit information

 

• Some pages use cookies, a data analysis technique. Please see below for more information

How does Qatar Airways use this information?

 Qatar Airways uses the information collected to help us understand your needs and provide you with a better service, and in particular for the following reasons:

 

• To ensure the efficient running of the Qatar Airways Privilege Club.

 

• To assess what special flight offers and services we can offer you

  

• Internal record keeping

 

• To improve our products and services.

 

• Qatar Airways may disclose your personal information to our Qatar Airways Privilege Club partners and other entities for purposes relating to your membership (including providing benefits and services to you) and travel.

 

• Qatar Airways’ representatives may follow up, either by email, phone, SMS or mail customers who have used this website as a part of Qatar Airways’ customer care procedures

 

• If you give your consent to such marketing promotions when you registered as a member or subsequently, Qatar Airways may periodically send promotional emails or messages about new products, special flight offers or other information, which Qatar Airways Privilege Club thinks you may find interesting, using the email, postal address or via SMS, which you have provided when you registered as a member of Qatar Airways Privilege Club.

 

• From time to time, Qatar Airways Privilege Club may also use your information to contact you for market research purposes. Qatar Airways may contact you by email, phone, fax, SMS or mail.

 

• We will not disclose your personal information to third parties except as detailed above or where a government or regulatory body or law requires Qatar Airways to do so.

Marketing consent

When you enrolled into Qatar Airways Privilege Club, you have the option of indicating that you do not want the information to be used by anyone for direct marketing purposes. If you have not previously objected to Qatar Airways Privilege Club using your personal information for this purpose, you may change your preference at any time by emailing Qatar Airways Privilege Club at membersvc@qmiles.com

Updating your information

 If you believe that any information Qatar Airways Privilege Club is holding about you is incorrect or incomplete, please e-mail Qatar Airways Privilege Club at membersvc@qmiles.com. Qatar Airways Privilege Club will correct any information, which was found to be incorrect.

Security

Qatar Airways is committed to ensuring that your information is secure. In order to prevent any unauthorised access or disclosure, Qatar Airways Privilege Club has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information it collects on-line.

Links

The Qatar Airways Privilege Club website may contain links to enable you to visit other websites. However, once you have used these links to leave this website, Qatar Airways Privilege Club does not have any control over the other websites. Therefore, Qatar Airways Privilege Club cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy policy.

How we use cookies

A cookie is a piece of text which if you agree will be placed on your computer’s hard drive. It helps to analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Qatar Airways Privilege Club uses cookies to track which pages are being used by whom. This helps Qatar Airways Privilege Club to analyse data about web page traffic and improve this website in order to tailor it to customers’ needs. Qatar Airways Privilege Club only uses this information for statistical analysis purposes and then the data will be removed from the system. Denial of a traffic log cookie should not prevent you from using this website.

Your use of this E-mail or website is subject to your prior unconditional acceptance of this privacy policy.