Terms and Conditions

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Introduction

Updated [30] October 2013

Thank you for joining Qatar Airways Privilege Club.  It’s great to have you on board.

 

Privilege Club is Qatar Airways’ frequent flyer programme.  These Terms and Conditions (as amended from time to time) govern your participation as a Member of Privilege Club.  You should read them carefully.  You can find further information on Privilege Club, including information on Benefits, on qmiles.com. 

 

These Terms and Conditions are effective from the date of their publication on qmiles.com.  Qatar Airways may change any of these Terms and Conditions, as well as the operation or Benefits of Privilege Club, at any time.  While prior notice of changes to these Terms and Conditions may not always be possible due to operational or other considerations, Qatar Airways will endeavour to give you reasonable notice of any material changes by email. 

 


Definitions

The following terms used in these Terms and Conditions shall have the meaning set out below, unless the context requires otherwise:


Account means the membership account assigned to a Main Member.

 

Award means a Benefit that Qatar Airways or one of its Partners makes available to Members in exchange for Qmiles or Qcredits (as applicable).

 

Airline Partners means oneworld Carriers and other airlines whose flights may, from time to time, be eligible for earning or redeeming Qmiles.

 

Benefits means the benefits, services and facilities from time to time available to Members whether provided by Qatar Airways or its Partners.

 

Booking Class means the booking class of a ticket as issued by the Marketing Carrier.  This is shown on your ticket.  In some circumstances, this may be different to the actual class of travel on the Operating Carrier (including where you receive a cabin upgrade for operational reasons).

 

Codeshare Airline means an airline, other than an Airline Partner, which operates flights as the Operating Carrier under a codeshare agreement with Qatar Airways.

 

Conditions of Carriage means the conditions of travel on Qatar Airways, as amended from time to time, available on qatarairways.com.

 

Family Member means any Member, other than a Main Member, who is registered as part of a Family Programme.

 

Family Programme means the programme which enables up to ten (10) members of a family, including a Main Member and up to nine (9) Family Members, to pool Qmiles earned by each of them in the Main Member’s account.

 

Flexi Award means a type of Award ticket issued in accordance with section 14.2.

 

Main Member means any Member who holds an Account in his or her name.

 

Marketing Carrier means an airline which sells tickets for a flight under its own code.  The Marketing Carrier may be different to the Operating Carrier.

 

Member means any person who is registered as a member of Privilege Club.  A Member may be a Main Member or Family Member.

 

Membership Card means, where issued, a Platinum, Gold, Silver or Burgundy membership card.

 

Membership Number means the membership number allocated in accordance with section 2.3 of these Terms and Conditions.

 

Membership Tier means the tier level in Privilege Club that entitles Members to receive a certain set of Benefits.

 

oneworld means the oneworld Alliance, the globally-branded airline alliance which Qatar Airways joined on 30 October 2013.

 

oneworld Carrier means each airline member of oneworld.

 

oneworld Tier means the Emerald, Sapphire and Ruby tiers used by oneworld to standardise tier recognition across all oneworld Carriers.

 

Operating Carrier means the airline that operates a flight using its own or leased aircraft and crew.

 

Partners means Airline Partners, hotels, car rental companies, financial institutions, travel, retail or any other companies where Members can earn and/or redeem Qmiles for products or services offered by that Partner.

 

Privacy Policy means Qatar Airways' Privacy Policy, as amended from time to time, published on qatarairways.com.

 

Privilege Club means the Qatar Airways Privilege Club programme and any successor programmes.

 

Qatar Airways means Qatar Airways Q.C.S.C.

 

qatarairways.com means the Qatar Airways website pages, as amended from time to time, at www.qatarairways.com.

 

Qcredits means the redeemable credits issued by Qatar Airways to Members in certain Membership Tiers and credited to an Account in accordance with section 17.

 

Qmiles means the redeemable credits earned by a Member and credited to an Account in accordance with section 8.

 

qmiles.com means Privilege Club website pages, as amended from time to time, at www.qmiles.com.

 

Qmiles + Cash Award means a type of Award ticket issued in accordance with section 14.3.

 

Qmiles Expiry Date means 30 June and 31 December in each year.

 

Qpoints means the points earned by Members for the purpose of progressing towards the Silver, Gold or Platinum Membership Tiers.

 

Terms and Conditions mean these terms and conditions for Privilege Club as amended from time to time.

 

Tier Status Renewal Date means twelve (12) months from the date of:
(a) the Member’s elevation to the relevant Membership Tier; or
(b) any subsequent renewal of the Membership Tier status.

 

Transaction means any activity which results in a Member earning or spending Qmiles.

 


Joining Privilege Club

2.1 Individuals aged twelve (12) years or over may apply for membership as a Main Member by submitting a completed application form, on qmiles.com or through selected Partners.  Membership is not available for corporate entities, partnerships, associations or other groups.

 

2.2 By applying for membership, you agree to these Terms and Conditions.  Membership is granted at the sole discretion of Qatar Airways and Qatar Airways may refuse membership to any applicant.

 

2.3 Qatar Airways will assign a Membership Number to each Member.  Your membership is not transferable and you must not hold more than one (1) Account.  If Qatar Airways identifies that you hold more than one (1) Account, it will combine your Accounts and transfer your Qmiles and Qpoints into the combined Account (less any duplicated Qmiles, Qpoints or bonuses arising from the same activity).  Qatar Airways will then close your other Account(s). 

 

2.4 Qatar Airways will send all Privilege Club correspondence to the most recent mailing or email address that you have notified to it.  Qatar Airways may also send certain communications to you by SMS.  You must immediately inform Qatar Airways of any change of name or contact details. You can update your details online at qmiles.com or by contacting our dedicated Privilege Club Member Service Centre. Failure to provide up-to-date information may limit your ability to access Benefits and may result in Qatar Airways terminating your membership.

 


Membership Cards

3.1 You will receive a Membership Card following your first Qmiles earning activity on your Account.  The Membership Card will show your name and Membership Number. You will receive a new Membership Card each time you move between Membership Tiers or when your membership is renewed. 

 

3.2 Only the Member named on the Membership Card may use it or quote the Membership Number.  Membership Cards are not transferable.

 

3.3 You must be able to produce your Membership Card and quote your Membership Number to Qatar Airways or its Partners when booking, checking in, travelling or otherwise using any Benefits.  Qatar Airways or its Partners may also ask you to provide valid photo identification before using any Benefits.  Qatar Airways encourages you to add your Membership Number to all your bookings at the time of reservation.

 

3.4 You must contact Qatar Airways as soon as you realise that your Membership Card or Membership Number has been lost, stolen or misused.  Until you contact Qatar Airways, you are liable for all unauthorised use of your Membership Card, Membership Number, Qmiles, Qcredits or Benefits.

 

3.5 Membership Cards remain the property of Qatar Airways and must be surrendered to a Qatar Airways representative upon request.

 


Membership Tiers

4.1 Privilege Club has four (4) Membership Tiers: Burgundy, Silver, Gold and Platinum.  Your Membership Tier status determines the Benefits you will receive from Qatar Airways and its Partners.  New Members join Privilege Club at the Burgundy Membership Tier.

 

4.2 You will progress to a higher Membership Tier if you earn enough Qpoints in a consecutive twelve (12) month period.  Once you move to a higher Membership Tier, your new Membership Tier status will be valid for twelve (12) months.

 

4.3 Qatar Airways will renew your Membership Tier status on the Tier Status Renewal Date if you meet either of the renewal requirements for your Membership Tier. There are two different renewal requirements for each Membership Tier.  The first renewal requirement is based on the number of Qpoints you have earned during the previous twelve (12) months.  If you have not earned enough Qpoints during the previous twelve (12) months to qualify for renewal, there is an alternative renewal requirement based on the number of Qpoints you have earned during the previous twenty-four (24) months. 

 

4.4 Once your Membership Tier status is renewed, it will be valid for twelve (12) months. 

 

4.5 Membership Tier status renewal is processed at 23:59 Doha local time (GMT+3) on the Tier Status Renewal Date.

 

4.6 For further details on moving between Membership Tiers and Membership Tier status renewal, please see qmiles.com.


 


oneworld

5.1 Qatar Airways is a member of oneworld.  Silver, Gold and Platinum Members enjoy tier recognition on flights marketed and operated by other oneworld Carriers according to their corresponding oneworld Tier status:

 

(a) Privilege Club Silver is equivalent to oneworld Ruby;

 

(b) Privilege Club Gold is equivalent to oneworld Sapphire; and

 

(c) Privilege Club Platinum is equivalent to oneworld Emerald.

 

5.2 You must be able to produce your Membership Card and quote your Membership Number when booking and travelling on other oneworld Carriers.

 

5.3 oneworld Benefits on other oneworld Carriers are offered and provided by oneworld and the relevant carrier.  Qatar Airways accepts no responsibility for any changes to or the provision of these Benefits by oneworld or other oneworld Carriers.


 


Termination of membership

6.1 You may terminate your membership at any time. You can do this by letter or email to Qatar Airways or in person at your local Qatar Airways office.  Upon receipt of your request, Qatar Airways will close your Account and you will forfeit all accrued Qmiles, Qcredits, Qpoints and Benefits (including unused Award tickets).

 

6.2 Qatar Airways may suspend or terminate your membership at any time with immediate effect if:

 

(a) you are involved in, or Qatar Airways reasonably suspects that you are involved in, a fraudulent, irregular, dishonest or suspicious Transaction in connection with your Account, the Account of another Member or your membership of any Partner’s loyalty programme.  Examples include (without limitation):

(i) altering documents to procure Qpoints or Qmiles;

(ii) knowingly supplying incorrect information to accrue Qpoints or Qmiles;

(iii) attempting to procure Qpoints or Qmiles for flights which you (or, if applicable, another person) have not flown or are not eligible for Qpoints or Qmiles; and

(iv) using or attempting to use stolen or counterfeit tickets; or

 

(b) Qatar Airways considers that your behaviour or actions constitute misconduct.  Examples include (without limitation):

(i) failure to comply with these Terms and Conditions or the Conditions of Carriage;

(ii) misuse of Benefits which are available to Members; and

(iii) using threatening, abusive or insulting language or behaving in a threatening, abusive or insulting manner when dealing with any staff or representatives of Qatar Airways or its Partners.

 

Qatar Airways will write to you stating your membership is being suspended or terminated for this reason. Qatar Airways may cancel all accrued and accruing Qmiles, Qcredits, Qpoints and Benefits (including unused Award tickets).  You will be liable to Qatar Airways and/or any Partner for the full price of any Benefit booked or used wholly or partly in connection with any fraudulent or dishonest activity.  This price will be calculated in accordance with the published fare or price applicable to such Benefit together with any reasonable costs, including legal fees, incurred by Qatar Airways and/or any Partner.

 

6.3 Qatar Airways may terminate your membership after thirty-six (36) consecutive months of inactivity on your Account.

 

6.4 Qatar Airways may end Privilege Club for any reason at any time but will use reasonable endeavours to give at least three (3) months’ notice to you.  At the end of this notice period, your right to use any accrued Qmiles, Qcredits, Qpoints and Benefits will cease.

 

6.5 Upon the death of a Main Member:

 

(a) the deceased Main Member’s Qcredits and Qpoints will expire immediately;

(b) the deceased Main Member’s Qmiles may, at Qatar Airways’ discretion, be transferred to another Member upon provision of appropriate documentation, such as a death certificate and proof of beneficiary, within twelve (12) months of the Member's death.  This transfer will not affect the Qmiles Expiry Date for the transferred Qmiles; and

(c) the deceased Main Member’s Account will be closed.

 

6.6 Upon the death of a Family Member, Qmiles earned by the deceased Family Member will remain in the Main Member’s Account.

 


Qpoints

7.1 Main Members earn Qpoints for travel at eligible fares on:

(a) flights marketed and operated by Qatar Airways;

(b) flights marketed by Qatar Airways and operated by a oneworld Carrier;

(c) flights marketed by a oneworld Carrier and operated by Qatar Airways; and

(d) flights marketed and operated by any oneworld Carrier.

 

7.2 The number of Qpoints you earn for each flight depends on the Booking Class of the Marketing Carrier.  You must supply your full name and Membership Number when booking flights in order to obtain Qpoints.  Qatar Airways will only credit Qpoints to your Account after you have travelled on your flight. 

 

7.3 You will not earn Qpoints for:

(a) Award tickets issued using Qmiles including Qmiles + Cash Awards (see section 14.3);

(b) lost, refunded, forfeited, unused or expired tickets or tickets with any type of discount over published rates. This includes free of charge tickets, charter flights, complimentary tickets, agent and travel industry discount tickets, airline staff travel tickets, rebate tickets and any prize ticket;

(c) cancelled flights or flights which are transferred to another airline due to circumstances beyond Qatar Airways’ or the relevant oneworld Carrier’s control; or


(d) tickets purchased to carry additional baggage or to provide you with extra space.

 

7.4 You cannot earn Qpoints if the flight is already credited in another loyalty programme. Qatar Airways reserves the right to deduct any Qpoints if the same flight is credited for the purposes of tier status accrual or with miles, points or any other form of redeemable credits/mileage on any other loyalty programme.

 

7.5 Only Main Members may earn Qpoints.  Qpoints are not transferable.

 

7.6 The rules for earning Qpoints are different from the rules for earning Qmiles.  You can find full details of earning opportunities on qmiles.com.

 


Earning Qmiles

8.1 You earn Qmiles for travel on:

(a) flights marketed and operated by Qatar Airways;

(b) flights marketed by Qatar Airways and operated by an Airline Partner or a Codeshare Airline;

(c) flights marketed and operated by any oneworld Carrier;

(d) flights marketed and operated by the same Airline Partner (where the Airline Partner is not a oneworld Carrier); and

(e) flights marketed by an Airline Partner and operated by Qatar Airways.

 

8.2 In the case of flights with Qatar Airways and Airline Partners, the number of Qmiles you earn for each flight depends on the Booking Class of the Marketing Carrier and your Membership Tier (or, in the case of Family Members, the Main Member’s Membership Tier).  You must supply your full name and Membership Number when booking flights in order to obtain Qmiles.  Qatar Airways and Airline Partners will only credit Qmiles to your Account after you have travelled on your flight. 

 

8.3 Depending on your Membership Tier at the time of the flight, you may receive a tier bonus on flights marketed and operated by Qatar Airways.  This tier bonus will be calculated based on the actual distance flown.

 

8.4 You will not earn Qmiles for:

(a) Award tickets issued using Qmiles or any equivalent in another loyalty programme;

(b) lost, refunded, forfeited, unused or expired tickets or tickets with any type of discount over published rates. This includes free of charge tickets, charter flights, complimentary tickets, agent and travel industry discount tickets, airline staff travel tickets, rebate tickets and any prize ticket;

(c) cancelled flights or flights which are transferred to another airline due to circumstances beyond Qatar Airways’ or the relevant Airline Partner’s control;

(d) flights by infants under two (2) years of age; or

(e) tickets purchased to carry additional baggage or to provide extra space for the Member.

 

8.5 You may also earn Qmiles on purchases with other Partners.  The number of Qmiles you earn for Transactions with non-air Partners depends upon the earning criteria agreed between Qatar Airways and the relevant Partner.  Partners will only credit Qmiles to your Account once:

(a) you have paid for the relevant product(s) and/or service(s) in full; and

(b) you have met all other relevant earning criteria.

 

8.6 Qatar Airways and any Partner may place restrictions on your mileage accrual.  You cannot earn Qmiles if the flight or Transaction is already credited in another loyalty programme. Qatar Airways reserves the right to deduct any Qmiles if the same flight or Transaction is credited with miles, points or any other form of redeemable credits/mileage on any other loyalty programme.

 

8.7 Qmiles are valid for three (3) years and will expire on the first Qmiles Expiry Date to fall after the three (3) year anniversary of the relevant earning Transaction.  For example, Qmiles earned between January and June 2014 will expire on 30 June 2017 and Qmiles earned between July and December 2014 will expire on 31 December 2017.   Qmiles expiry is processed at 23:59 Doha local time (GMT+3) on the Qmiles Expiry Date.

 

8.8 You may extend Qmiles which are due to expire on the next Qmiles Expiry Date for a non-refundable fee.  Extended Qmiles will be valid for an additional twelve (12) months from their original expiry date.

 

8.9 You may revalidate Qmiles which expired on the most recent Qmiles Expiry Date for a non-refundable fee.  Revalidated Qmiles will be valid for an additional twelve (12) months from their original expiry date.

 

8.10 You can find full details of Qmiles earning opportunities with Qatar Airways and its Partners, as well as details of fees for extending or revalidating Qmiles, on qmiles.com.

 


Buying and gifting Qmiles

9.1 If you are a Main Member, you can buy up to sixty thousand (60,000) Qmiles in one (1) calendar year for your own Account.

 

9.2 You can also buy up to sixty thousand (60,000) Qmiles in one (1) calendar year as a gift for other Main Members. You can receive up to sixty thousand (60,000) Qmiles in one (1) calendar year as a gift from other Main Members. 

 

9.3 Purchased and gifted Qmiles are valid for three (3) years and will expire as set out in section 8.7.  Details of fees for Qmiles purchases are available on qmiles.com.  All Qmiles purchases are non-refundable.

 


Transferring Qmiles

10.1 You can transfer up to sixty thousand (60,000) Qmiles in one (1) calendar year to other Members.  You can also receive up to sixty thousand (60,000) Qmiles in one (1) calendar year as transfers from other Members.

 

10.2 Transferred Qmiles (except Qmiles transferred upon the death of a Main Member under section 6.5) are valid for one (1) year and will expire on the first Qmiles Expiry Date to fall after the first anniversary of the transfer.  Details of fees for Qmiles transfers are available on qmiles.com.  All fees for Qmiles transfers are non-refundable.


Earning Qmiles as a family

11.1 A Family Programme allows families to pool their Qmiles into the Main Member’s Account.

 

11.2 If you are a Main Member, you may nominate up to nine (9) Family Members to participate in a Family Programme.  Family Members may include your parents, spouse and children older than two (2) years of age.  Qatar Airways requires you to provide proof of your relationship with your Family Members such as passports, birth certificates or marriage certificates.

 

11.3 Upon successful registration of a Family Programme, each Family Member will receive an individual Membership Number and Membership Card.  Family Members will earn Qmiles based on the Membership Tier of the Main Member at the time of the Transaction and are able to earn Qmiles through Qatar Airways and its Partners. All Qmiles earned by Family Members will be added to the Main Member’s Account.  The Main Member retains full control of the Account including the sole authority to redeem any Qmiles.

 

11.4 If you are a Family Member aged eighteen (18) years or older and you want to start earning Qmiles and Qpoints as a Main Member, you can request your own separate Account outside of the Family Programme.  If you are a Family Member aged between twelve (12) and seventeen (17) years, you can do this with the consent of the Main Member in your Family Programme.  Upon acceptance of your request by Qatar Airways, you will be separated from the Main Member’s account.  All Qmiles accrued prior to separation will remain in the Main Member’s Account.  Your new Account will retain your existing Membership Number and you will start at the Burgundy tier. 

 

11.5 You can add a new Family Member to a Family Programme at any time provided that there is a free space.  However, where a Family Member is separated from the Family Programme, you cannot reuse that Family Member’s space for two (2) years from the date of separation.

 

11.6 Please visit qmiles.com or contact our dedicated Privilege Club Member Service Centre for further details about our Family Programme.

 


Missing Qmiles and Qpoints

12.1 You are responsible for ensuring that any Qmiles and Qpoints have been properly credited to your Account. You can check your statement online at qmiles.com.

 

12.2 If Qmiles and/or Qpoints (if applicable) for a flight with Qatar Airways or an Airline Partner are not credited to your Account, you may submit a claim for the missing Qmiles and/or Qpoints online at qmiles.com or by speaking to our dedicated Privilege Club Member Service Centre. You must submit your claim within six (6) months of the date of travel.  

 

12.3 If Qmiles for a Transaction with a non-air Partner are not credited to your Account, you must submit your claim directly to the relevant Partner.  The Partner will verify your claim before sending it on to Qatar Airways.  You must submit your claim within six (6)months of the date of the Transaction unless the relevant Partner informs you otherwise.  Qatar Airways will not accept missing Qmiles claims on behalf of non-air Partners.

 

12.4 Qatar Airways will not be responsible for failure of any Partner to take any action necessary to process your Qmiles claim or credit Qmiles to your Account.

 

12.5 If you are a new Member, you may submit claims for travel on flights up to thirty (30) days prior the start of your membership.

 


How to spend your Qmiles

13.1 If you are a Main Member, you can redeem Qmiles for a variety of Awards on Qatar Airways and its Partners.  Depending on the type of Award, you can choose who benefits: it could be you or any other individual of your choice.

 

13.2 You can redeem Qmiles and Qcredits through your Account at qmiles.com or by contacting our designated Privilege Club Member Service Centre. Your Qmiles and Qcredits must be credited to your Account and valid when an Award is issued.  Expired Qmiles cannot be redeemed for an Award.


Spending Qmiles on Award tickets and cabin upgrades

14.1 Award tickets and cabin upgrades on Qatar Airways

 

You can redeem Qmiles for Award tickets and cabin upgrades on Qatar Airways.  Qatar Airways only offers Award tickets and cabin upgrades on specific flights; Qatar Airways will not issue Award tickets and cabin upgrades for open dates or flights where you are waitlisted.  However, you may be able to amend or cancel an Award booking in accordance with section 14.9.  Award tickets or cabin upgrades which are not used or cancelled within one (1) year from the original date of issue will expire and you will not receive a refund.

 

14.2 Flexi Awards

If regular Award seats are not available on your desired flight, you may be able obtain a Flexi Award by redeeming double Qmiles. Flexi Awards have more availability than regular Awards.  Flexi Awards are only available to Main Members and up to one (1) accompanying guest.  Flexi Awards are offered only on flights marketed and operated by Qatar Airways.

 

14.3 Qmiles + Cash Awards

You may redeem a lower number of Qmiles for an Award ticket and pay the balance in cash.  However, Qmiles must account for at least fifty (50) per cent of the Award ticket’s value.  Qmiles + Cash Awards are offered only on flights marketed and operated by Qatar Airways.  The cash portion of the Award ticket will be quoted in the applicable currency. This value will be rounded up based on the currency used for payment. 

 

14.4 Airline Partner Award tickets (including on other oneworld carriers)

 

You can redeem Qmiles for Airline Partner Award tickets. The number of Qmiles required for Airline Partner Awards is determined by the total flight distance specified in your itinerary. When combining cabin classes on the same ticket, each cabin will be priced separately and one final price will be quoted to you.  Qmiles + Cash Awards are not available on Airline Partners.  Airline Partner Awards are subject to special terms and conditions as set out at qmiles.com and/or as specified by each Airline Partner.

 

14.5 For all Award tickets and cabin upgrades, you must pay of all taxes, duties, surcharges, passenger service charges, visa costs and any other customs or government imposed taxes. However, some taxes may be incorporated into, and therefore form part of, your Qmiles Award where this is required by local laws or regulations.

 

14.6 Qatar Airways imposes time limits for processing Award tickets and cabin upgrades.  These time limits vary according to your Membership Tier.  You must complete your Award booking within the required time limits.  Qatar Airways may cancel Award bookings which are not completed within the required time limits.

 

14.7 Award tickets and upgrades are subject to availability.  Qatar Airways and Airline Partners may limit the number of seats available for Award travel on particular flights.  Award seats may not be available on all flights or in all classes.

 

14.8 If you have an Award ticket:
(a) for a flight operated by Qatar Airways and your flight is rescheduled, cancelled or discontinued, Qatar Airways will use reasonable efforts to transport you on the next flight operated by Qatar Airways to the destination specified in your itinerary; or
(b) for a flight operated by an Airline Partner and your flight is rescheduled, cancelled or discontinued, Qatar Airways will use reasonable efforts to:
(i) transport you on the next flight operated by Qatar Airways to the destination specified in your itinerary; or
(ii) arrange for you to travel on the next flight operated by an Airline Partner to the destination specified in your itinerary. 

 

However, Qatar Airways cannot guarantee seat availability on future flights.  Qatar Airways issues all Award tickets redeemed with Qmiles regardless of whether it is the Operating Carrier and is not obliged to endorse an Award ticket for use on any other airline. Qatar Airways will not refund Qmiles to your Account if an Award ticket is partially used. 

 

14.9 You may be able to change or cancel Award bookings provided that you request the change or cancellation within the time limits set by Qatar Airways.  Award fees apply when you need to change or cancel Awards.  If you do not cancel or change the Award booking within the applicable time limit, Qatar Airways will deem that you have used the Award and you will not receive a Qmiles refund.  Some Awards issued on a promotional basis may not be eligible for changes or cancellations. 

 

14.10 Award fees may also apply when you book Awards at short notice although this will depend on your Membership Tier status. 

 

14.11 Award fees apply per passenger and will be quoted in the applicable currency. This value will be rounded up based on the currency used for payment.  You may use Qcredits to pay Award fees.  Details of time limits and Award fees are available on qmiles.com. 

 


Spending Qmiles on excess baggage

15.1 You can redeem Qmiles for up to one (1) excess baggage Award per passenger per flight. Excess baggage awards are available on ticketed bookings on flights marketed and operated by Qatar Airways.

 

15.2 Once the redemption is confirmed, you will receive an Electronic Miscellaneous Document (EMD).  You must present the EMD at check-in.  If your itinerary changes, you must inform Qatar Airways so that it can update the excess baggage Award with the new flight details.  Failure to inform Qatar Airways may mean that the excess baggage Award is unavailable at check-in.  Once redeemed, excess baggage Awards are non-refundable even if not utilised.


Spending Qmiles at Qatar Duty Free and Oryx Galleria

If you are a Main Member, you can redeem Qmiles for purchases at Qatar Duty Free outlets and Oryx Galleria upon presentation of your Membership Card.


Qcredits

Qcredits are awarded only to Members in certain Membership Tiers and can be redeemed for various Awards on Qatar Airways.  Unless otherwise indicated, Qcredits are valid for a period of twelve (12) months and will expire automatically on the first anniversary of the date on which they were credited to your account. 


Promotions

18.1 Qatar Airways and its Partners may offer promotions to Privilege Club Members.  Each promotion is governed by its respective terms and conditions.  Qatar Airways and its Partners will provide these terms and conditions, or details of where you can find them, when they inform you of the promotion. The terms and conditions of any promotion take precedence over any other statement in these Terms and Conditions.

 

18.2 Qatar Airways or its Partners may limit promotions offered in connection with Privilege Club to specific Members.

 

18.3 Qatar Airways and its Partners will determine your eligibility to participate in local promotions by reference to the preferred mailing address associated with your Account.  You may only specify one (1) preferred mailing address at any time.

 

18.4 Some promotions may not be combined with other Awards, promotions, coupons, discounts or special offers.  In this case, Qatar Airways will only apply the promotion that offers you the highest benefit or recognition.  However, some promotions may be combined.  For example, where a you need to quote a promotional code at the time of purchasing a ticket or redeeming an Award, the promotional code will be effective regardless of any other offer which applies to the Transaction. 

 


Limit of liability

19.1 Qatar Airways will not be liable for any kind of loss or damage, including (without limitation) any loss or reduction in a Member’s advantages and any detriment or disadvantage, resulting from any alteration to or termination of Privilege Club, the right to earn or redeem Qmiles, Qpoints or Qcredits, or any of the Benefits.

 

19.2 The limitations and exclusions of liability referred to in:
(a) the Conditions of Carriage will apply in relation to travel on Qatar Airways including Award travel; and
(b) the terms and conditions of the relevant Partner will apply in relation to Benefits operated or provided by the Partner.

 

19.3 Nothing in this Agreement limits Qatar Airways’ liability for injury or death caused by negligence.

 

19.4 Qatar Airways is not responsible for any tax liability you or any third party incurs in connection with your Privilege Club membership.

 


Your data

20.1 Qatar Airways is committed to ensuring that your information is secure. In order to prevent any unauthorised access or disclosure, Qatar Airways has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information it collects online.

 

20.2 All personal data collected is managed and used in accordance with the Privacy Policy.  For the purposes all data protection issues, including the collection, use, disclosure and transfer of your personal information and other information, the Privacy Policy takes precedence over any other statement in these Terms and Conditions.

 

20.3 Qatar Airways may:
(a) supply your personal data to Qatar Airways group companies, marketing partners, other airlines, data processors, agents and contractors, and immigration and customs authorities;
(b) transfer your personal data to other jurisdictions that may offer less protection to personal data than that provided in your own jurisdiction; and
(c) process sensitive data included in your personal data (such as data revealing a medical condition or religious belief) only where necessary to meet your special needs and requirements. 

 

20.4 Qatar Airways, or a recipient of data under section 20.3(a), may use personal data for one or more of the following purposes:
(a) to process and administer your application to join Privilege Club;
(b) to process your request for any Benefits or other products or services offered by us;
(c) to fulfil requests submitted by you, whether online, over the phone, through our mobile services, or through other methods;
(d) to process or confirm your travel arrangements;
(e) to provide flight delay/disruption passenger handling services;
(f) for the operation of Privilege Club including mileage tracking, delivery of associated Benefits and services, on-going research and programme development, as well as delivering news and information to Members, and for other record-keeping purposes related to Privilege Club;
(g) when we have your consent, for marketing and promotional purposes, such as conducting market research or sending you updates on the latest offers and promotions in connection with Privilege Club, or other Qatar Airways group companies and its Partners and for assessing eligibility for any marketing and/or promotional activities and/or offers from Privilege Club and its Partners;
(h) for identification and verification purposes, in connection with any of the Benefits, other products or services that may be supplied to you;
(i) to respond to, handle and process any enquires submitted by you;
(j) to administer competitions conducted by us or on our behalf, including disclosing the winner of any such competition;
(k) to maintain and support your Account and facilitate your access to it;
(l) to improve our security, including in relation to the processing of payment by credit card to guard against the risk of fraud, including carrying out matching procedures against databases of known fraudulent transactions (maintained by us or third parties);
(m) to provide other Privilege Club, travel related and/or loyalty programme related services;
(n) to comply with legal and regulatory requirements; and
(o) to pass on to and for the use by any of our subsidiaries, associate companies and/or business associates in connection with any of the above purposes and/or any other travel related services and offers such companies and associates may offer from time to time.

 

20.5 Qatar Airways requests your consent to receive communications under section 20.4(g) when you apply for membership of Privilege Club.  You may also provide consent subsequent to your enrolment in Privilege Club.  Where you give consent, you may withdraw it at any time in writing to Qatar Airways or by any other means for withdrawing consent made available by Qatar Airways from time to time.

 

20.6 Before Qatar Airways discloses any of your personal data to you, you may be asked security questions which may require you to confirm your identity by providing information held by Qatar Airways about you.

 

20.7 You are responsible for the security of your online account and Qatar Airways shall have no liability in the event that you disclose your logon and/or password, whether intentionally or not, so as to allow a third person online access to your personal data and to make any transactions. Qatar Airways reserves the right to block online access to your personal data by or through any third party website not authorised by Qatar Airways.

 

20.8 You are responsible for keeping your contact details up to date in accordance with section 2.4.  Qatar Airways is not responsible for any loss or damage resulting from your failure to notify a change in address or other changes to your personal data.

 

20.9 qatarairways.com and qmiles.com may contain links to enable you to visit other websites. We do not endorse, are not responsible or liable for, and make no representations as to any aspect contained on any third party website, including, without limitation, their content or the manner in which they handle data or any interaction between you and the provider of such other services.

 

20.10 You irrevocably waive any claim against Qatar Airways with respect to such third party websites and products and services which they may offer. Qatar Airways is not liable for any loss or damage caused or alleged to be caused by or in connection with your access or use of any such third party websites or other services, or your reliance on the privacy practices, data security processes or other policies of such third parties. 

 


Contacting Privilege Club

If you have any questions, feedback or complaints regarding Privilege Club, please contact our dedicated Privilege Club Member Service Centre or your local Qatar Airways office.  You can find contact details on qmiles.com.


Other information

22.1 Qatar Airways and its Partners do not guarantee the availability of any Awards or other Benefits.

 

22.2 Qatar Airways does not guarantee that you will be able to use Qmiles or Qcredits in your Account before they expire.  Qmiles, Qcredits and Qpoints have no monetary value. They cannot be exchanged for cash. All rights of title to and property in Qmiles, Qcredits and Qpoints remain with Qatar Airways at all times and do not pass to you.

 

22.3 Except as otherwise provided in these Terms and Conditions, Awards are not redeemable for cash, refundable or exchangeable for any other tickets or anything else. You may not buy, sell or transfer Awards.

 

22.4 Qatar Airways reserves the right to amend any Qmile or Qcredit redemption levels, as well as the amount of any fees it charges, at any time and without any prior notice.

 

22.5 These Terms and Conditions shall be governed by, and construed in accordance with, the laws of the State of Qatar.

 

22.6 Qatar Airways and each Member submit to the non-exclusive jurisdiction of the courts of the State of Qatar to resolve disputes arising in connection with Privilege Club.

 

22.7 If any provision of these Terms and Conditions is invalid, illegal or unenforceable under the law of any jurisdiction, this shall not affect the validity, legality or enforceability of any other provision of these Terms and Conditions under the law of that jurisdiction or any provision of these Terms and Conditions under the law of any other jurisdiction.

 

22.8 If Qatar Airways becomes entitled to exercise any right or remedy under these Terms and Conditions or by law or regulation,  no failure to exercise, no delay in exercise and no single or partial exercise of that right or remedy shall:

(a) adversely affect that right or remedy;
(b) waive it; or
(c) prevent any further exercise of it or of any other right or remedy.

 

22.9 If any provision of these Terms and Conditions is inconsistent with any provision of a Partner’s terms and conditions, these Terms and Conditions shall prevail to the extent that the inconsistency relates to:

(a) the accrual or redemption of Qmiles or Qpoints; or
(b) the provision of any other Benefits in connection with your membership of Privilege Club.