Qmiles are valid for a minimum period of 3 years and will expire twice a year by the end of the semester (30th June and 31st December) in which those Qmiles were earned. For example, Qmiles earned between January and June 2014 will expire 30th June 2017 and Qmiles earned between July and December 2014 will expire 31st December 2017.
To know the expiry date of your Qmiles, log into your membership account to view your dashboard or your “Qmiles Expiry Summary” widget on your dashboard.
With our new programme features – extend and revalidate Qmiles, You can extend the validity of Qmiles about to expire or recover already expired Qmiles for a fee.
This feature allows members to extend the validity of the total or partial Qmiles about to expire in the next expiry period. The fee for extending each Qmile is $0.015 for online and $0.020 for offline requests. Transactions are non-refundable and Qmiles extended will be valid for 12 months from the original expiry date.
Members can recover the total or partial Qmiles which expired in the last expiry period. The fee for revalidating each Qmile is $0.015 for online and $0.020 for offline requests. Transactions are non-refundable and revalidated Qmiles will be valid for 12 months from the original expiry date.
To extend or revalidate Qmiles, log into your membership account, click on “My Services” from the menu and select either “Extend Qmiles” or “Revalidate Qmiles”.
As a special privilege for Platinum members, their Qmiles will not expire for as long as the member retains Platinum tier. To know more about our membership benefits, click here