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Trade Advisory: Mandatory Use of Case Management for NDC-Related Requests

‎ 27 July 2026 - 02:42 PM (UTC+03:00)
  • Updates

Effective 16 August 2026

To enhance the efficiency of our support services and ensure improved tracking and resolution of requests, all NDC-related requests are required to be submitted through the Case Management feature within the QR Trade Portal.

How to Submit a Case

1. Log in to the QR Trade Portal.

2. Select Get Support.

3. Select Help & Support.

4. Submit your request using the appropriate case category.

By using the Case Management feature, travel agencies will benefit from:

  • Improved visibility of request status
  • Faster and more efficient case resolution
  • Centralized communication and case history

Important Notice

Please note that the QR Retailing Support email address (qrretailingsupport@qatarairways.com.qa) will continue to support requests originating from GDS platforms and aggregators only.


All NDC-related requests must be submitted exclusively through the Case Management feature in the QR Trade Portal.

We appreciate your cooperation as we continue to enhance the support experience for our trade partners.

Qatar Airways Trade Support Team