Booking & Ticketing Guidelines | Qatar Airways
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ALL60431240 ALL54330180 ALL62332760 ALL59705690 ALL21786150 (DefaultValue) ALL11101210 ALL75955700 (DefaultValue) ALL65919200 (DefaultValue) ALL50312570 (DefaultValue) ALL54261150 (Default Value) ALL29548590 (Default Value) ALL40778730 ALL96603970

Ticketing Authority

 

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Schedule Change

We kindly request you to follow below guidelines in relation to Schedule Changes for confirmed ticketed segments issued on Qatar Airways (157) stock or plate booked on QR and/or OAL flights 

Definition

Schedule Change is a planned change or cancellation of a flight which occurs more than one day prior to schedule departure of the first impacted flight.

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Update your passenger's contact details

 

Following IATA resolution 830d, travel agents must communicate passenger contact details to the airlines, in case of irregularities in the operation of flights. 

 

 

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Other Information & Guidelines

Since IATA Reso 830d has recommended the use of certain universal formats mentioned below, this can provide customers with timely information during  flight disruptions resulting in reduced passenger complaints, better customer experience and compliance with regulations.

Therefore, during QR schedule changes or disruptions, passengers need to be contacted.

Reservations & Ticketing Agent shall advise both the mobile phone number (SSR CTCM), including the country code, and the email address (SSR CTCE) of the passenger to Qatar Airways.

QR Amadeus Entries:

SRCTCMQR-009741234567890

SRCTCEQR-NAME//EMAIL.COM (replace “@” by “//)

SRCTCEQR-NAME..SURNAME//EMAIL.COM (replace”_” by “..”)

SRCTCEQR-NAME./SURNAME//EMAIL.COM (replace”-” by “./”)

In the event the passenger exercises his or her right in NOT providing contact details, then record the information using SSR CTCR. In such a case, the passenger may not be provided information relating to flight cancellation or other irregularities which will also avoid any legal implications for QR in case of complaints raised in the future.

QR Amadeus Entry: SRCTCRQR

Other GDS entry guide

GDS Mail address entry Mobile number entry
Apollo @:3SSRCTCELYYHK1/N1/EMAIL//DOMAIN.COM/EN @:3SSRCTCMLHHK1/N1/447771234567/EN
Galileo >SI.P1/SSRCTCEYYHK1/EMAIL//DOMAIN.COM/EN >SI.P1/SSRCTCMLHHK1/447771234567/EN
Sabre 3CTCE/EMAIL//DOMAIN.COM/EN-1.1 3CTCM/447771234567/EN-1.1
Travelsky >SSR CTCE MU HK1/EMAIL//DOMAIN.COM/EN/P1/S2 >SSR CTCM MU HK1/447771234567/EN/P1/S2
Worldspan 3SSRCTCEYYHK1/EMAIL//DOMAIN.COM/EN-1.1 3SSRCTCMLHHK1/447771234567/EN-1.1
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