Preferred Seat Purchase | Qatar Airways

MDD VerticaFare Tracking ID	Dynamic Fare Tracking ID	Histogram Fare Tracking ID	Fares Strip Fare Tracking ID	Boxever Tracking ID	Boxever ML Tracking ID	Homepage Fares Tracking ID	Boxever Offers Tracking ID	Header Checkin ID	Manage Booking Checkin ID	BPG Desktop ID	BPG Mobile ID	Complement Journey Link IID	Search Results - Manage Booking IID	New Destinationprice Discover cta IID
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Ancillary Services are optional services that a passenger can purchase in combination with an airline ticket. This document gives an overview of Qatar Airways Preferred Seat purchase option through Travel agencies.

Preferred Seat - Ancillary Service:

Seat Selection Product features
Fare Family – Cabin Economy		Comfort	Convenience	Classic		Lite
Fare Family – Cabin Economy		Y, B, H	S, V, L, M, K	O, T, Q, N		W,
Preferred Seats (Front rows of Economy cabin, A380 Lower deck front cabin, Upper Deck All economy)		Yes	$	$		$
Extra Leg room seats (Including Bulkhead, Exit and Leg Space)		Yes	$	$		$
Standard seats (Normal window / aisle / Middle excluding front rows of Economy Cabin)		Yes	Yes	$ (Free at online Check-in)**		$ (Free at online Check-in)**
Fare Family – Cabin Premium		First Elite	Business
		First Elite	Elite	Comfort	Classic	Lite
		A, F	C, J	I, D	R	P
Product Name (Preferred Seats Business)		Yes	Yes	Yes	$ (Free at online Check-in)**	$ (Free at online Check-in)**
Privilege Club Member Benefits	QR Platinum & Gold Privilege Club members & Accompanying pax in same booking reference (Applicable for equivalent oneworld members)	Yes	Yes	Yes	Yes	Yes
	QR Silver Privilege Club members and Applicable for equivalent oneworld members (Accompanying pax in booking reference not eligible for discount)	Yes	Yes	Yes	$* up to 20% discount	$* up to 20% discount
	QR Burgundy Privilege Club members. Accompanying pax in booking reference not eligible for discount)	Yes	Yes	Yes	$* up to 10% discount	$* up to 10% discount
PNR’s with Infants & Accompanying pax in booking reference		Yes	Yes	Yes	Yes	Yes
Regulatory Requirements with SSR / SK codes as tabled below		Yes	Yes	Yes	Yes	Yes
	$ - Chargeable, Yes- Complimentary access
Notes : 1. Group booking (RBD G) Only FFP Platinum & Gold member and oneworld equivalent will get free of charge. – Accompanying pax will be chargeable as per chargeable seat selection. 2. FFP & Staff tickets on Revenue RBD’s eligible for purchase of seat as per above matrix. 3. FFP Redemption tickets on (X) will be chargeable / Non chargeable as per FFP Tier eligibility 4. If an Exempted PNR is split and the exempted passenger is no longer a part of the split PNR then all subsequent changes to the seating will be chargeable. 5. Pax booked with Extra Seat (EXST/ESIT) / Cabin Baggage (CBBG) are exempted from seat charges 6. Seat selection from / to Canada flights and onward journey Canadian regulation pertinent to seating of children under 14 years of age as following. a. Children under the age of 5 must be seated directly besides the accompanying passenger. b. Children aged 5-11 must be seated in the same row as the accompanying passenger and separated by no more than one seat. c. Children aged 12 or 13 must be seated no more than two rows away from accompanying passengers. This means that there must be no more than one row between them. The above rule applies for both Chargeable and free seat selection 7. Italy (Flights to and from Italy) - For adults traveling with children under the age of 12, the allocation of seats close to the minor will be guaranteed for at least one of the two parents or for the companion. 8. Italy (Flights to and from Italy) – Passenger accompanying a Disabled passenger or PRM, shall be allocated seat next to the disabled passenger or PRM. 9. **Economy cabin Standard seats (Classic and Lite) and Business cabin Preferred seats (Classic and Lite) will be free within 72 hours of departure through Online check-in/Altea DCS

Seat Products – Ancillary Setups
SR CODES			Not Applicable
RFISC			0B5
Chargeable Seat Characteristics				Window	Middle	Aisle
Extra Leg Room Seats				Yes	Yes	Yes
				Yes	Yes	Yes
				Yes	Yes	Yes
Preferred Seats				Yes	Yes	Yes
Standard Seats				Yes	Yes	Yes
Seat Selection		1A Entry	What seats are blocked?
		ST/YW	Chargeable Window
		ST/YA	Chargeable Aisle
		ST/YE	Chargeable Exit
		ST/YC	Chargeable Cot
		ST/YWB	Chargeable Window Bulkhead
		ST/YAB	Chargeable Aisle Bulkhead
		ST/YWE	Chargeable Window Exit
		ST/YAE	Chargeable Aisle Exit
		ST/YAC	Chargeable Aisle Cot
		ST/YH	Chargeable Handicap
		ST/Y	Chargeable
Purchase window	Preferred & Extra leg room seats
Purchase window	Standard seats

Automated Issuance Limit – (AIL):

Chargeable service codes with confirmed status are supported with AIL functionality. The objective of AIL is to notify the issuing office about the time limit of confirmation and release the unpaid services from the PNR if it is not materialised within the specific time.

Interline and codeshare flights are not part of automated Ancillary services and valid only on QR online flights / Prime flights only.

Procedure at Reservation:

The product can be offered to customers at reservations during ticketing or post ticketing till flight departure.

Step 1: Retrieve PNR and ensure the FA element (ETQR) is available.

Step 2: Display the seat map when the PNR is retrieved.SM3

The character ‘Y’ indicates a chargeable seat. However the following characteristics will take precedence: Restricted / Occupied / Blocked / UMNR / Handicap / COT / PET / Deportee / Group or Last Offered to Chargeable seat indicator in the cryptic display Example 16C – COT SEAT OR 18D – HANDICAP SEAT.

Step 3: Select the seat from the seat map:

Once the seat is selected, you will see a ‘/’ chargeable indicator next to the SSR RQST. You may also see ‘#’ symbol next to the SSR RQST when chargeable seat(s) is/are selected for exemptions listed in the table under the paragraph ‘Scope’.

OPC/OPW elements are added to the PNR and linked to the chargeable services. These elements indicate the time limit when these service(s) will be cancelled if an EMD-A were not issued for them.

Step 4: You can also view the selected seat characteristics by using the following entry: RTSTR

Step 5: Pricing Entry: FXG

This service is automatic priced

TSM-P automatic creation: FXG entry

Pricing result

Step 6: Update the form of payment: TMI/FP-CASH or TMI/M1-2 or TMI/ALL as appropriate (or any other applicable form of payment)

Step 7: After an EOT, proceed with the EMD issuance – TTM/RT

EMD(s) is/are issued for the Chargeable ‘/’ service(s). OPC/OPW elements are deleted.

**Note: Bundled seat request will be shown as chargeable for all customers, even if 1 customer is exempted. Example INF customer exempted from Preferred seat in group PNR (RBD G)
Sales and Payment Fulfilment:

The payment of the preferred seats services EMD will be collected by respective issuing offices. The required service EMD must be associated to the flight leg of the e-ticket. EMD –A document for Chargeable service will clearly mention the type of commercial name for Chargeable service purchased (see Step 5 on Previous tab).

Preferred Seat Eligbility Criterias:

Preferred Seat selection is subject to availability of seats.
Seat selection is permitted only during /after ticket purchase.
Customer must hold a confirmed economy class ticket (QR 157 Document).
Tickets must be purchased on QR Market fares and QR Prime Flight numbers only.
Preferred seats must be supported with EMD –A issuance to retain confirmation, else the seats will be released within two hours of selection.
Charges are per passenger, per segment.
Prices are in USD and the payment in any local currency will be calculated as per the Bankers Selling Rate (BSR) on day of payment for this service.
Preferred Seat once purchased are Non Refundable / Non-transferable.
Seat selection may not be available for all seats due to operational & Safety reasons
Passengers with special needs requiring specific seating accommodation should contact Qatar Airways so that they can assist with allocating an appropriate seat Free of charge.
Bulk head Seat selection doesn’t guarantee Infant bassinet Cot.

Terms and conditions for booking an emergency exit seat.

Passengers booking an emergency exist seat must be:

18 years of age or older.
Able to understand the instructions printed on the Cabin Safety Card and able to follow the Cabin Crew directions in English during an emergency evacuation.
Physically fit and strong without any medical condition, pregnancy, or impairment related to mobility, hearing, vision or mental health.
Travelling without infants, children, or service dogs.

Emergency seats may be re-assigned before or during the journey without any refund if the airline determines that the passenger does not meet any of the above requirements.

Changes in Reservations/Cancellation/No Show/ Re-association:

Voluntary changes permitted subject to certain restrictions. Please refer to the table under for each scenario. Once purchased product is NON Refundable. Any failure to service delivery, customers can submit a refund request directly only after flight departs by writing to us at tell-us@qatarairways.com.qa

Standard Process for Service Delivery and Change Scenarios – Voluntary Scenarios:

The following table will outline the different scenarios associated to voluntary changes and appropriate action that needs to be taken by the respective issuing office.

7.1.A Voluntary Changes / Cancellations scenarios			Changes to seats	Refund Claims on Seat selection
1	Rebooking to a same seat characteristic in the same (flight/routing) with Equivalent / Lower price value		Permitted Free of Charge to same seat. Please refer to Voluntary changes matrix 7.1.B for QR office action	Non-Refundable
2	Rebooking to a different seat characteristic in the same (flight/routing) higher price value		Permitted with additional difference in fare collection. Please refer to Voluntary changes matrix 7.1.B for QR office action	Non-Refundable
3	Rebooking to a new routing (higher/equivalent /lower price value)		Non-Changeable	Non-Refundable
4	Customer does not inform booking office on flight changes - No Show		Non-Changeable	Non-Refundable
5	Ticket re-issued/Upgraded to higher fare value/ Cabin		Non-Changeable	Non-Refundable
6	Any name correction as per RTM process resulting in ticket re-issuance		Original EMD (A) document must be refunded, a new EMD with the correct name should be issued, and payment should be collected against the new EMD issuance.
7.1.B Voluntary seat change scenarios for Seat selection
Scenario under	Original seat reserved example	Customer wishes to change to another seat on the same flight or another flight with the same routing	Permitted action by QR offices	SK VNRF – "Free text"- *to be added QR offices
a	Standard Seat ($10) (Window/Aisle/Middle)	Standard Seat ($10) (Window / Aisle/Middle)	Changes permitted	NOT APPLICABLE
	Preferred ($30) (Window/Aisle/Middle)	Standard Seat ($10) (Window / Aisle/Middle)	Changes permitted	SK VNRF Informed Customer EMD NON REF
	Preferred($30) (Window/Aisle/Middle)	Preferred ($30) (Window/Aisle/Middle)	Changes permitted	NOT APPLICABLE
	Extra Leg room ($50) (Window/Aisle/Middle)	Extra Leg room ($50) (Window/Aisle/Middle)	Changes permitted	NOT APPLICABLE
b	Preferred ($30) (Window/Aisle/Middle)	Extra leg room ($50) (Window/Aisle/Middle)	Changes permitted- Collect ADC by reissuing the EMD-A	NOT APPLICABLE
b	Standard($10) (Window/Aisle/Middle)	Preferred($30) / Extra leg room ($50) (Window/Aisle/Middle)	Changes permitted- Collect ADC by reissuing the EMD-A	NOT APPLICABLE
c	Extra leg room ($50) (Window/Aisle/Middle)	Preferred($30) / Standard ($10) (Window / Aisle / Middle)	Changes permitted – EMD-A is Nonrefundable. No Refund will be provided for the difference in value	SK VNRF Informed Customer EMD NON REF
d	Preferred $30) (Window / Aisle / Middle)	Standard ($10) (Window / Aisle / Middle)	Change permitted - EMD-A is Nonrefundable. No Refund will be provided for the difference in value	SK VNRF Informed Customer EMD NON REF
QR Offices action: All voluntary changes EMD must be on open status and respective flight segment Scenarios where voluntary changes are not permitted, EMD-A issued for the seat cannot be used by the passenger - it is deemed to be forfeited Any above permitted Voluntary changes done by QR Offices MUST add SK VNRF (wherever applicable) followed by respective free text. SK VNRF without appropriate text from RES will not respected as a voluntary change

Voluntary Reissue / Change of preferred seats service involving ADC (Additional collection) :

Passenger is holding below EMD but would now like to request for Extra leg room seats instead of comfort seats.

NOTE: Confirm EMD coupon Status open for utilization_.

Step 1: Delete the old service and update PNR with new Service request

ST/30AC/S3/P1-2 (Comfort seats to Extra leg room seats)

Step 2: Price and calculate the new ADC: FXG

Step 3: Prepare TSM- P for reissue: TMI/EXCH/M3-4

Step 4: Update the relevant TSM-P Fields

Step 5: Issue the EMD: TTM/M3-4/RT

Check the status of the OLD EMD that is changed to E (EXCHANGED)

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