MDD VerticaFare Tracking ID Dynamic Fare Tracking ID Histogram Fare Tracking ID Fares Strip Fare Tracking ID Boxever Tracking ID Boxever ML Tracking ID Homepage Fares Tracking ID Boxever Offers Tracking ID Header Checkin ID Manage Booking Checkin ID BPG Desktop ID BPG Mobile ID Complement Journey Link IID Search Results - Manage Booking IID New Destinationprice Discover cta IID Content Strip Manual Fares IID Content Strip Dynamic Fares IID
ALL60431240 ALL54330180 ALL62332760 ALL59705690 ALL21786150 (DefaultValue) ALL11101210 ALL75955700 (DefaultValue) ALL65919200 (DefaultValue) ALL50312570 (DefaultValue) ALL54261150 (Default Value) ALL29548590 (Default Value) ALL40778730 ALL96603970

Flight Rebooking Decision Guide

 

Use the decision flow below to quickly determine the correct rebooking approach.

Question 1 of 4

1/4 steps to go

Step 1 Container

Form Top Content Container

Was the ticket issued on or before 30 April 2026?

Form Bottom Content Container

* Journey with Confidence​ Applicable for 157 tickets & EMDs​.

Option Content Container for No

Standard JWC policy for disrupted travel applicable

TICKETING RULES

First 5 chars of endorsement/ restriction field →  annotate INVOL​. Fare calculation must begin with I-​

Diverted flight → contact QR Customer Contact Centre to rebook to final destination or return.

NDC BOOKINGS - SEPERATE PROCESS

Process depends on servicing requirement & NDC platform.

Refunds: via Trade Portal Self-Service

GDS/aggregators (excl.Amadeus, Travelport): contact QR B2B contact center.

Step 2 Container

Form Top Content Container

Are the travel dates between 28 February and 15 September 2026?​

Form Bottom Content Container

Option Content Container for No

Standard JWC policy for disrupted travel applicable

TICKETING RULES

First 5 chars of endorsement/ restriction field →  annotate INVOL​. Fare calculation must begin with I-​

Diverted flight → contact QR Customer Contact Centre to rebook to final destination or return.

NDC BOOKINGS - SEPERATE PROCESS

Process depends on servicing requirement & NDC platform.

Refunds: via Trade Portal Self-Service

GDS/aggregators (excl.Amadeus, Travelport): contact QR B2B contact center.

Step 3 Container

Form Top Content Container

What is the status of your clients flight?

Form Bottom Content Container

Option Content Container for Still operating

Form Top Content Container

Still operating

Form Bottom Content Container

Option Content Container for Rebooking on QR

Rebook on QR

  • May change to new travel date up to 31 October 2026
  • May change destination to airport within same country or within 750 miles TPM
  • Must rebook into same/lower fare seasonality and in the same RBD
  • No restriction on number of changes
  • Complimentary STPC applicable for connections between 8 and 24 hours, applies regardless of available immediate connection, RBD or fare value. Subject to availability.

Option Content Container for Rebooking on QR + OAL

  • May change to new travel date up to 31 October 2026
  • Rebooking may be done according to the fare rules in the same fare basis (only original base fare applicable in the selection of routing, permitted carriers, flight numbers, RBDs)​
  • No restriction on number of changes​

Complimentary STPC applicable for connections between 8 and 24 hours, applies regardless of available immediate connection, RBD or fare value. Subject to availability.

Option Content Container for Refund

Refund

  • Refund applicability as per fare rules 
  • If manual partial refund required, may apply NUC proration + YQ (50% reduction)

Complimentary STPC applicable for connections between 8 and 24 hours, applies regardless of available immediate connection, RBD or fare value. Subject to availability.

Option Content Container for Option to keep ticket open

Keep ticket open

  • Applicable for fully/partially unutilized tickets with commencement of travel up to 31 March 2027 issued by 30 April 2026​
  • Applicable even for non-changeable fares​
  • Rebooking fee waived but all other fare rules apply

TICKETING RULES

First 5 chars of endorsement/ restriction field →  annotate INVOL​. Fare calculation must begin with I-​

Diverted flight → contact QR Customer Contact Centre to rebook to final destination or return.

NDC BOOKINGS - SEPERATE PROCESS

Process depends on servicing requirement & NDC platform.

Refunds: via Trade Portal Self-Service

GDS/aggregators (excl.Amadeus, Travelport): contact QR B2B contact center.

Step 4 Container

Form Top Content Container

Impacted by involuntary situation​

Form Bottom Content Container

Option Content Container for Rebook on QR

Rebook on QR

  • May change to new travel date up to 31 October 2026
  • May change destination to airport within same country or within 750 miles TPM
  • May rebook in lowest available RBD
  • No restriction on number of changes

Complimentary STPC applicable for connections between 8 and 24 hours, applies regardless of available immediate connection, RBD or fare value. Subject to availability.

Option Content Container for Rebook on QR + OAL

Rebook on QR + OAL

  • May change to new travel date up to 31 October 2026
  • May rebook according to the same fare basis (allowed to select routing, permitted carriers, sectors, flight numbers and RBDs regardless of  base fare value)​
  • No restriction on number of changes
  • Codeshare flights to be excluded

Complimentary STPC applicable for connections between 8 and 24 hours, applies regardless of available immediate connection, RBD or fare value. Subject to availability.

Option Content Container for Refund

Refund

  • Permitted with no fee
  • If manual partial refund required, may apply NUC proration + YQ (50% reduction)

Complimentary STPC applicable for connections between 8 and 24 hours, applies regardless of available immediate connection, RBD or fare value. Subject to availability.

The Decision Wizard is being updated with the latest policy changes and will be available soon.

Flight Rebooking Decision Guide

 

Use the decision flow below to quickly determine the correct rebooking approach.

Need a quick guide?

View the Flight Rebooking Decision Flow (PDF)