There are instances that your passenger will require to reserve extra seats for baggage in the aircraft cabin.

What is Cabin Baggage :

Carry-on bags, sometimes known as hand luggage or cabin baggage, are items of luggage that are taken into the aircraft cabin. This part of the baggage is not checked in before a customer’s flight and is normally stored in the overhead storage compartment above a passenger’s seat.

The maximum allowance for this purpose is :

• For First & Business Class – 2 pieces of baggage weighing no more than 15 kgs and of a dimension not exceeding 50x37x25cms
• For Economy class – 1 piece of baggage weighing no more than 7kgs and of a dimension not exceeding 50 x 37 x 25 cms.
• Please note: Local regulations shall apply whenever the allowance is less than the above.

Laptops and its bags must fit within the cabin baggage allowance.

Baggage may be carried on additional seat/s in the passenger cabin (CBBG), provided it belongs to one of the following categories:

• Delicate items that could be damaged or broken if carried in the aircraft/baggage hold. This includes musical instruments, paintings, electronic equipment etc.
• Valuables such as money, gold, jewellery, diplomatic courier in accordance with the local custom regulations
• Only baggage accompanied by a passenger may be accepted
• Cargo (unaccompanied) shall not be allowed in the passenger cabin
• Dangerous goods must never be accepted as cabin load
• There is no baggage allowance for tickets issued specifically for cabin baggage

Limitations

• Maximum weight of any such item is 75 Kg per seat occupied by the item.
• Maximum length of any such item is 120 cm (48 inches). Items longer than 120cms must be placed across more than one seat
• A maximum of 3 extra seats can be booked per passenger in addition to the passenger’s own seat depending upon aircraft seat configuration

Charges and Ticketing

• Charges are based on the number of extra seats required to accommodate the baggage and are collected on separate e-tickets for each seat reserved
• Extra seats are charged at any available published fare for which inventory is available
• Changes & refunds are subject to the same rules and conditions of the fare purchased
• Where access to fares and availability of inventory is not visible then IATA published fares may be charged
• Taxes are charged only on the passenger’s ticket. No taxes or fuel (YQ) surcharges apply on the CBBG ticket
• In normal e-ticket for passenger, endorsement to reflect that this is a CBBG case, while e-ticket for CBBG should reflect passenger's name and main ticket number
• Nil baggage allowance is permitted for CBBG e-ticket
• Please ensure that type of item, dimensions and weight are mentioned in SSR CBBG
• Ticket designator (CB) to be reflected next to the Fare Basis code in CBBG e-ticket
• Issue a ticket covering the carriage of the passenger in the normal manner
• Issue a second ticket for accompanying baggage according to standard ticketing procedure
• Once e-tickets are issued, PNR to be sent to your local QR office to ensure that service request for additional CBBG is confirmed

Example of SSR Message to Reflect the Reason for CBBG

Example of Endorsement Box to Reflect CBBG Case

Qatar Airways only accepts the following animals & birds within the passenger cabin to accompany the passengers:

No animal other than a dog is permitted in the passenger cabin as a service animal or emotional support or psychiatric service animal.

With the recent updates made to the U.S. Department of Transportation’s (DOT) rules on carriage of service animals, Qatar Airways has revised its policy on the carriage of animals in passenger cabin. With effect from 11 January 2021, Qatar Airways will only accept service animal (SVAN) on board QR operated flights on regulated routes to assist passengers with a disability, with a maximum of 2 dogs per passenger.

The DoT’s new rule defines a service animal as a dog that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability.

Travellers are responsible for ensuring they have the health documentation and other certifications required by the departure and destination country. Additionally for travel to/from/via USA, travellers are required to complete the hardcopy or electronic version of DOT’s “U.S. Department of Transportation Service Animal Air Transportation Form” as well as U.S. Department of Transportation Service Animal Relief Attestation” as a condition of transportation (for flights over 8 hours). 

All other categories of animals will be permitted to be transported within the aircraft hold (AVI) in accordance with the documented policy followed for ancillary services with the collection of regular applicable charges. 

Qatar Airways will honor the carriage of animals for its customers that have confirmed services booked on/before 07 January 2021. 

There is no change in policy for acceptance of Falcons onboard the passenger cabin. 

For Birds, only Falcons are permitted in the passenger cabin. Country restrictions may apply. Hence, please inquire from Qatar Airways, it is always recommended that TIMATIC is checked  

a)  Service / Assistance Dogs (for passengers with disability) on:

Qatar Airways permits free of charge carriage of a service dog to accompany a customer in the passenger cabin on the following flight routings ONLY :

• Flights to / from U.S.
• Flights to / from European Union countries; and countries which are not EU members but have adopted EC 261 e.g. Georgia, Norway & Switzerland.
• Direct Qatar Airways flights between points in the USA or European Union and Doha, in both directions;
• Direct Qatar Airways flights connecting at Doha, to or from Qatar Airways flights between the USA or European Union and Doha, in both directions. This includes Qatar Airways / United Airlines code share flights;
• Direct Qatar Airways flights between the USA and Doha, in both directions, which connect as through journeys from/to cities in the USA, Canada, Mexico, the Caribbean South and Central America to / from cities served by Qatar Airways direct flights between the USA and Doha.

**Note : Service dogs will not be accepted in the passenger cabin on any other Qatar Airways flight.

b)  Falcons 
     Conditions of Acceptance:

• Passenger(s) wishing to carry falcon(s) in the Aircraft cabin may do so only in Economy Class
• Only one falcon per passenger is allowed to be carried in the Economy class cabin
• Maximum of six (6) falcons only (passenger cabin - economy class) can be accepted on any Qatar Airways flight
• Falcons must always be hooded when carried in the passenger cabin
• They should be accompanied by valid health certificates and entry permit required by the countries of entry or transit, if applicable. The falcons will be carried in the passenger cabin at the owner’s risk
• A chain or cord must be attached to a leg of each bird. The other end of the chain or cord must be securely fixed to the handler in order to inhibit the ability of the bird to fly while in the cabin

Live animals accepted as check-in baggage must be harmless, domesticated pets. Animals accepted as checked baggage to be carried in the aircraft hold must be in a suitable container that is constructed in accordance with the requirements specified in the IATA Live Animals Regulations.

**Note- Not all countries allow service animals/emotional support animals to arrive in the passenger cabin of the aircraft.

Please contact our call center to verify any limitations that may exist for the countries in your itinerary.

Please ensure to carry all the documents/certificates of your dog as required by the local law of the foreign country, you may contact Qatar Airways office for details.

It is recommended that you carry along with you the proof that the dog is a service dog, the proof can be in the form of identification card, other written documentation, presence of harnesses and tags.

Please bring with you sufficient absorbent or other material for the dog that may relieve itself on the flight, this is to prevent any health or sanitation risk on the flight due to the dogs waste.

• Interline acceptance of AVIH on QR is not permitted, in case of transfer from OAL to QR. However while transferring them from QR to OAL, interline carriage is permitted, provided onward carrier`s regulations are adhered to.

For interline Carriage of AVIH:

• Specific rules of the Operating Airline apply for special types of baggage such as live animals  (AVIH), and there may be aditional rules of restrictions imposed by the local regulations or the aircraft types in use by them.
• AVIH for interline carriage will only be permitted if the continuing carrier (YY) has confirmed acceptance and within the permissible minimum connecting time (MCT).
• it is imperative that the customer is advised in advance that all arrangements with the onward carrier must be done by the customer themselves and that QR will only be responsible for acceptance on its flights.

Acceptance of AVIH is as follows:

- QR to OAL = Yes permitted, provided all arrangements for the onward YY carrier is done by the customer themselves.

- OAL to QR = not permitted.

Note: At the time of check-in, the customer must produce a service confirmation that the OAL will accept the AVIH as booked. Non-compliance to the above requirement may result in the customer not being accepted on a QR flight(s).

• When a request is received from a passenger for the carriage of an animal as AVIH, full details of the type of animal and weight and the size of the container must be recorded in the reservations record (PNR).
• AVIH must be pre-booked with QR local office. Request for the animal to travel must be sent by SSR AVIH format.

There are several restrictions for animals which shall not to be accepted:

• Animals younger than eight weeks and / or fragile must not be accepted, as well as “Primates” that are being carried for “RESEARCH PURPOSE”.
• Female with suckling young are not allowed to be carried unless a veterinary certificate is produced which states that both mother and young one are fit to travel.
• Cats and dogs which are more than 6 weeks pregnant must not be accepted unless accompanied by a veterinary certificate certifying the animal is fit to travel and there is no risk of birth occurring during the journey.
• Certain breeds of Dogs and cats, including snub nosed shall not be accepted on Qatar Airways aircraft as checked baggage, as these animals, variably, are susceptible to increased risk of heat stroke (when exposed to stress or temperatures above 21 degrees Centigrade).

Acceptance of Service Dogs Assisting Disabled Passengers

Certain international regulations such as the US Department of Transportation law for the United States of America or EC Regulation for Non EU countries such as Switzerland, Norway and Georgia have implemented that in specific circumstances, to permit a service dog to accompany a disabled customer in the passenger cabin on flights to and from the USA and EU member states. Dogs will be allowed to travel in both directions.

A service animal is any guide dog, signal dog, or other, trained to provide assistance to an individual with a disability. If they meet this definition, the animal is considered service animals under the American with Disabilities Act (ADA) regardless of whether they have been licensed or certified by a state or local government.

Service animals perform some of the functions and tasks that the individual with a disability cannot perform for him or herself. Guide dogs are one type of service animal used by some individuals who are blind.

Some examples include:

• Alerting persons with hearing impairments to sounds
• Pulling wheelchairs or carrying and picking up things for persons with mobility impairments
• Assisting persons with mobility impairments with balance
• Calming a person with a Post-Traumatic Stress Disorder (PTSD) during an anxiety attack.

Only a service dog may accompany a Customer; no other service animal is permitted in the passenger cabin.

In some cases, a dog may be capable of performing functions to assist a disabled Customer without individualized training. Likewise, a dog used for emotional support does not need to have specific training for that function.

Qatar Airways permits free of charge, carriage of a service dog or an emotional support or psychiatric service dog to accompany a passenger within the cabin on the following flight routings only:

• Direct Qatar Airways flights between points in the USA and Doha, in both directions.
• Direct Qatar Airways flights connecting at Doha, to or from Qatar Airways flights between the USA and Doha, in both directions, for example, from Bombay to Doha to Houston. Such journeys must be booked as one through journey.
• Direct Qatar Airways flights between the USA and Doha, in both directions, which connect as through journeys from/to cities in the USA, Canada, Mexico, the Caribbean South and Central America to / from cities served by Qatar Airways direct flights between the USA and Doha.

Breeds of Dogs and Cats not acceptable for Carriage on QR Flights*

*The above mentioned list is subject to changes. The restriction applies mainly on pure breeds.

When being accepted for travel in the hold of the aircraft, following instructions should be adhered:

• Rodents such as mice, rats, marmots, rabbits are not allowed as checked baggage (only to be carried as cargo)
• Pets must be packed in kennels or pet containers 
• Animal containers not to be loaded on baggage belts at check-in

Charges have to be collected as check-in excess baggage and irrespective of the fact that the animal is within the free baggage allowance.

• Weight Concept: apply the normal excess rate for the journey to the weight of the animal plus container
• Piece Concept: apply one charge per container irrespective of the weight, size or number of animals it contains

Description :

A CRD-Child Restraint Device is a hard-backed child safety seat that is approved by the government for use in both motor vehicles and a commercial aircraft.

This is used during the flight for children/infants for whom an aircraft seat has been purchased at the applicable child fare.

The Child restraint Device provided by Qatar Airways is designed to comfortably seat infants up to 20 pounds (9 Kgs) and toddlers from 20 to 40 pounds

(9kgs to 18kgs) or 40 inches (102 cms) in height.

Child Restraining Device Criteria :

Qatar Airways accepts customer requests for Child Restraint Devices (CRDs) and approved Car Seats on-board its aircraft. These safety devices are fixed on a normal aircraft seat for use during the flight for children and infants for whom an aircraft seat has been purchased at appropriate child fare.

• Car seat to be used on board the aircraft must have approved labels. When an approved car seat is labelled or marked by the manufacturer, it certifies the car seat meets a set of safety standards (FMVSS No.213, the standards of a foreign Government, the standards of the United Nations or approval by the FAA, JAA Authority, or Transport Canada through a Type of Certificate (TC), Supplemental Type Certificate (STC), Technical Standard Order (TSO), or under 14 CFR 21.305(d).
  Car seats approved for use in motor vehicles in accordance with UN Standard ECE R 44-03 or later series of amendments. The car seat must have a label indicating it was manufacured under United Nations Standards.
• Car Seats to be used in an aircraft which is in accordance with German Qualification Procedure for CRD systems for use in an aircraft (TUV Doc TUV/958-01/2001)

The two types of safety restraint devices can be differentiated as follows:

a) Child Restraint Device (CRD) – provided by Qatar Airways upon receiving customer request at the time of reservation;
b) Car Seat – brought on-board by customers as their personal property. QR allows customers to bring their own car seats however, these must meet safety requirements.

• Request for CRD has to be made minimum 48 hours prior to the flight. QR Reservation Office will confirm if the CRD can be arranged or not.
• CRD may be used for the carriage and restraint of children over 2 years of age who occupy a normal passenger seat.  CRD is designed to safely and comfortably seat children weighing from 20 – 40 pounds (9.05 KG to 18.10 KG) or 40 inches (101.6 CMs.) height.
• In case of two infants travelling with one accompanying adult, the  second infant must be over 12 months and able to sit in a separate seat. For the infant (over 12 months) who will be seated on a separate seat, a CRD must be provided and used. In such cases, passenger may use a personal car seat (substitute of CRD).

Qatar Airways accepts approved car seats on-board its aircraft.  

Operating rules require the car seat used on an aircraft during ground movement, take-off, and landing must bear labels or markings to indicate to the aircraft operator that the car seat meets safety standards.

Acceptance Criteria

Car seat must adhere to the following criteria, in order to be approved for acceptance on the flight:

• Car seat on board Qatar Airways aircraft will be allowed to be used for infants and children who are in the age group from 6 months to 36 Months only.
• The accompanying passenger must be 18 years and above, he/she must be made aware of the responsibility to check the compliance and installation of it on the aircraft seat.
• The accompanying adult must be provided adjacent seat to the passenger using car seat on board the aircraft.
• The car seat  should have a solid back and seat with internal restraint straps installed to securely hold the child.
• The car seat must be in good condition to use on board an aircraft free from any damage to the unit or its point restraint system.
• Car seat to be used on board the aircraft must have approved labels. When an approved car seat is labelled or marked by the manufacturer, it certifies the car seat meets a set of safety standards.
• In situations when a parent / guardian presents an approved car seat to be used on the aircraft with a label or mark by the manufacturer that has worn off or is illegible/unreadable, the passenger must furnish a letter or document from the manufacturer that specifically ties the car seat (through a detailed description or specific make & model number) to approve its use on the aircraft.
• If the car seat does not have an approved label, or documentation from manufacturer in case of worn off, illegible label and if the below mentioned criteria are not met then it shall be accepted as checked baggage.
• It is the sole responsibility of the ground staff to check and ensure that all the acceptance criteria pertaining to car seat are met. Ground staff remains to be the final decision maker for acceptance.

Important CRD information :

Only an adult (18 years and above) is permitted to carry one infant under two years of age without a seat (INF). However, there might be requests when two infants are required to accompany the adult then under such circumstances, the second infant must be over 12 months and should be able to sit upright in a separate seat (Booked & ticketed as INS- Infant with a seat). In case both infants are less than 12 months old then they need to be accompanied by a second adult passenger.

Qatar Airways shall endeavour to provide a CRD (Child Restraint Device) if the request is made a minimum 48 hours prior to fight departure.

For those customers that travel with their own child restraint device ( PCRD) or better known as a car seat then they must be informed that the device must have an approved label from a regulatory body e.g. Federal Aviation Administration (FAA). 

In both of the above scenarios, you are requested to please contact the nearest QR office or Customer Contact Centre in order to formalise such requests.  

Note: Similar requests may also apply in case one infant needs to accompany an adult and an INS ticket has been paid for.

Note**Qatar Airways provides its own branded baby strollers to be used in the transit or arrival terminal at HIA, However, in the interest of public hygiene, safety and in line with the preventive measures  to control the spread of COVID-19 , with immediate effect baby stroller facility has been ceased at HIA until further notice, hence, Qatar Airways branded baby strollers will not be available at HIA until further notice, Delivery at aircraft (DAA) service for baby strollers is not allowed at Doha.

Please be advised about the procedure of accepting infants on Qatar Airways flights.

• Infants less than 8 days old can only travel as approved MEDA case if traveling for emergency medical treatment (in incubators).
• Infant aged between 8 days and two years can travel with accompanying adult.
• In case of two infants with one accompanying adult, first infant can travel with an accompanying adult and second infant aged over 12 months will occupy a seat  and shall be booked as infant with a seat (INS) with the applicable child fare ticket. If unable to sit on a seat with the seat belt, or if the infant is aged less than 12 months, then the 2nd infant should be accepted only with an accompanying adult over 16 years of age.
• In case of three infants with two adults, each adult shall be responsible for one infant ( 1 and 2 infant) during the entire flight. Third infant aged over 12 months will occupy a seat and shall be booked as infant with a seat (INS) with the applicable child fare ticket. If unable to sit on a seat with a seat belt or if the infant is aged less than 12 months, then the 3rd infant should be only be accepted with an accompanying adult over 16 years of age.
• Booking/ticketing details of the accompanying passenger must be provided at the time of reservation/ticketing for the third infant and both PNR’s must have TCP information.
• In connection with carriage of an infant(s), a more stricter local government regulation or other airline’s regulation (when codeshare/interline partners are involved ) shall take precedence over Qatar Airways policy.
• Please always ensure to validate DOB against the travel document and update correct DOB in PNR.

The term “children” refers to persons over two years but less than 12 years of age.

The term “infant" refers to children less than two years of age. Infants  who are 8 days old and above will be accepted for air travel on all QR flights without any prior clearances.

QR may accept infants less than 8 days old to travel on its flights under the following circumstances:

• When the infant is required to travel on medical grounds provided QR Medical Centre approval  is obtained using a MEDIF.

• When the mother is required to travel on compassionate grounds provided a Certificate is obtained from a qualified pediatrician indicating the infant is fit to travel and necessary travel documents is available.

The number of infants that may accompany an adult is normally a maximum of two infants per adult provided one of the infants occupies a seat. The second infant must also be over 12 months and should be able to sit in a seat with a seat belt. The second infant can then travel at 75 %, i.e. child fare.

Three infants are acceptable with two adults if each adult looks after one infant during take-off and landing and if the third infant is over 12 months and is able to sit in a seat with seat belt. child fare of 75 % will apply to the third infant. If this is not possible, the third infant is only acceptable with an accompanying adult.

A child will always require a seat. An infant may or may not require one depending on the guardian’s requirements. When an infant does not require a seat, there is no record in the Name Element of a reservation message that he/she will be travelling.

Irrespective of any indication in the name element, when children and/or infants are travelling, information must also be included in the supplementary service element of reservations messages. For an infant enter a supplementary SSR item using the SSR code ‘INFT’,

An infant travelling at 15% fare is entitled to 10 kilos of baggage allowance as per Weight Concept. Infant baggage allowance per Piece Concept is listed below:

• INF standard baggage allowance for piece concept is 1pc with maximum weight of 23kgs (Flights to and from Argentina, Canada and USA) – across all cabins

• INF standard baggage allowance for piece concept is 1pc with maximum weight of 23kgs (Flights to and from Brazil) – on all cabins

Bassinet/Carrycot/Baby Basket

Many infants travel without occupying a customer seat. Because of this, Qatar Airways provides its passengers with the facility to use a bassinet, carrycot or baby basket located at the bulkhead for use during flight. Because the locations in an aircraft where a car seat/bassinet/carrycot/baby basket can be accommodated and the number we provide are limited, all requests for their use during a journey must be entered in the Reservations Record (PNR). This is done by assigning an appropriate seat for the parent.

When infants are occupying their own seats, indicate the number that space has been reserved for. When there are some infants occupying seats and others not, also indicate the number of infants not occupying seats.

E.g. Infant occupies a seat and the name is reflected in the name field of the reservation.

- Prior to this notification, due to system limitations it was suggested to book an infant occupying a seat as child, i.e.  with PTC code CHD , This limitation has now been resolved  and below guidelines  shall be followed  with immediate effect

NM1 ALPHA/BRAVO MSTR (INS/01JAN19)

SR INFT is updated automatically  with text “OCCUPUYING SEAT”

When PNR is priced, system will auto code the child fare with CH indicator appended to the fare basis

Infant turning into child

If an infant turns into a child after commencement of journey from point of origin, there are two options:

• Issue a CHD* fare ticket prior to commencement of journey from point of origin.

 

• Issue two separate tickets: (a) Outbound: INF fare ticket and (b) Inbound: CHD* fare ticket

 

In both of the above cases, the passenger with CHD* fare ticket will be eligible to occupy a seat.

* Where applicable, additional Taxes/Fees/Charges (if any) need to be collected.

For any other queries, please feel free to contact your Qatar Airways Sales representative or contact our call centers.

Young Solo Traveler/ Unaccompanied minor (YST/UM)

Qatar Airways has introduced a newly branded Young Solo Traveler (YST) form and process for:

• The Unaccompanied Minor (UM/UMNR) service for solo travelers between five and 11 years of age.
• Young Passengers (YP) for whom Meet and Assist Services are requested. A YP is between 12 and 15 years of age.

The request form is accessible in the help page.

Important:

Before filling in the form, please have the details of the following persons at hand:

• Person seeing off the YST upon departure
• Person meeting the YST upon arrival
• Parent, legal guardian or person responsible for the YST, who must confirm that they fully understand the terms and conditions stated on the form
  

Any misleading information can result in the YST being denied boarding.

An email notification with the form attached as a pdf, will be sent to the email address added in the booking after submitting the form. 

If the customer has a confirmed booking and ticket number starting with 157, you may raise a YST request through our digital channels. To access the YST form, retrieve the customer’s booking by entering their Qatar Airways booking reference and last name.

Then, fill in and submit the form that is divided into four different sections. The first section includes details of the YST, while the remaining three sections include details of the persons listed above

Reservation, pricing and ticketing:

• Book and issue the booking reference with UMNR elements (SSR and PTC).
• Book and issue the booking reference with SK YNGP and SSR MAAS for YP.
• Apply 100% of the relevant fare and auto-priced taxes, fees, charges and surcharges.

Notes:

• All bookings must be confirmed (HK).
• Ticket numbers must start with 157 only.
• For Economy class tickets, YSTs may not be seated on the upper deck of an A380
• YSTs may only take flights operated by Qatar Airways.
• YSTs may not take flights operated by other airlines (codeshare and/or interline partners).
• Ensure that the email address of the customer is added in the booking

Escort Service

Qatar Airways offers an escort service for children travelling alone.

A cabin attendant dedicated for this purpose will accompany your child throughout the journey.

To avail this service, the age of the child has to be between 5 and 15 years (up to but not including the 16th birthday). The escort service is not offered for children under 5 years old.

Qatar Airways will charge a return fare for the airline representative who will act as an escort for your child. The request for an escort has to be made at least 72 hours prior to flight departure and applies throughout QR operated flights only.

To request this service or unnacompanied minor/young passenger (UMNR  or YP) service for your child travelling alone, please contact your local Qatar Airways office or sales representative for further assistance.

Passengers with Reduced Mobility - Disability Assistance

Passenger with Reduced Mobility (PRM) means any person whose mobility is reduced due to physical disability (locomotors or sensory) intellectual impairment, age, illness or any other cause of disability and who need some degree of special accommodation or assistance over and above than what is provided to other passengers.

Medical approval (MEDA) shall not be used for PRMs who only require special assistance or handling and who do not require a medical clearance. Please refer to MEDA handling procedures in case otherwise.

Disability and Medical Assistance

Passengers who, because of their medical, physical or mental condition require special assistance during travelling / flight need to seek prior approval from Qatar Airways. These passengers may require special assistance during any time of travel (e.g. on embarking, disembarking, in an emergency evacuation and/or during ground handling). Incapacitated passengers may have permanent but stable disabilities, or may have temporary disabilities. This assistance will become apparent from special requests made by  the passengers, their family or a medical authority.

When an incapacitated passenger is requesting reservations, Qatar Airways must be advised of the nature of the incapacity and/or of any special requirements and/or conditions associated with the services to be supplied.

The Nature of Medical Condition and Special Assistance Required for Air Travel

Incapacitated passengers are categorized into various groups based on the nature of medical condition and special assistance required for air travel:

• Medical Case
• Blind Passenger
• Deaf Passenger
• Diabetics with unstable / complicated conditions
• Incubator
• Leg in Cast (Left)
• Leg in Cast (Right)
• Legs in Cast
• Mental Deficiency
• Medical Equipment e.g. Portable Kidney Dialysis machines, CPAP, BIPAP, nebulizer etc.
• Oxygen – Asthmatic sufferers and other passengers requiring oxygen
• Sitting Case
• Special Needs
• Stretcher
• Ventilator
• Wheelchair

Acceptance of Incapacitated Passengers

Care must be taken when accepting an incapacitated passenger for travel as certain diseases or physical conditions can have an adverse effect on the welfare and comfort of other passengers and/or crew members. A Medical Information (MEDIF) form is required to be submitted to QR by or on behalf of the passenger requiring special assistance. Qatar Airways Medical Centre is the final authority to approve air travel for any patient.
 
Medical conditions for which a MEDIF is mandatory are listed below.

• Stretcher
• Incubator
• Wheelchair
• Diabetics with Stable Condition
• Diabetics with Unstable / Complicated Condition
• Mentally Deficient Passenger
• Divers
• Asthmatic Sufferers
• Sitting Fracture Case
• Passengers with Portable Kidney Dialysis Machines or any Medical Equipment Including Portable Oxygen Concentrator (POC)
• Passengers with Implants
• Communicable Disease (SARS, Swine Flu etc.)
• Severe / Hyper Allergies 

The following requirements are mandatory in order to avoid delays in handling the case/request:

• MEDIF: Details filled in completely by passenger’s Physician in the MEDIF form (part 2 on page 3) i.e. MEDA 01 through MEDA 16 and signature & stamp of the attending physician. A detailed Medical Report is mandatory with MEDIF;
• Indemnity Form (standard) (Not to be used for travel between Doha and U.S. stations and vice versa);
• Certification: If the passenger needs to be provided continuous oxygen and if unescorted by medical team then certification is required from the attending physician on a prescribed form that the non-medical escort is trained to administer oxygen;
• Medical Report is a mandatory requirement for Stretcher cases, Incubator, Ventilator, requests requiring medical escort, Wheelchair WCHC for passengers with recent temporary disabilities,  Diabetics with unstable / complicated conditions, Mentally Deficient passengers, Pregnancy cases (Condition No.1 - Beginning of 33rd week and up to and not beyond 35th week for normal / single pregnancy without complication. Condition No. 2 - Beginning of 29th week and up to and not beyond 32nd week for multiple or complicated pregnancy), asthmatic sufferers requiring oxygen, passengers using any medical equipment/s on board and where required by QR Doctor.
• Medical Certificate includes a brief diagnosis and states whether the passenger is fit for air travel. Medical Certificate may be required in less serious medical condition for which there is no need to fill in MEDIF. The certificate should state if this condition is communicable or infectious or if there is a need to have precautionary measure/s to observe.

The following is applicable for Medical Certificate:

• In general, the Medical Certificate must be dated within 10 days of the scheduled date of the passenger’s initial departing flight and remains valid for the return journey;
• The validity requirements of the Medical Certificate vary for Pregnancy cases and communicable disease.

Ensure that the accepted MEDIF is for QR flight departing at least 48 hours but not more than 7 days from the time of receipt of MEDIF complete in all respects / requirements. Special requests for emergency travel and stretcher cases are entertained within 24 hours provided the MEDIF, medical report and other forms are complete.

Note:

• QR does not accept incapacitated passengers for interline transportation.
• Wheelchairs owned by passengers are carried free of charge and not included in the baggage allowance.
• Qatar Airways carries a special wheelchair on board all wide body Aircrafts.
• Fare to be charged is 6 times the highest applicable economy one-way adult market or IATA fare (whichever is higher) on the sector flown as stretcher.

Stretcher

Stretcher cases include bedding, pillows and curtains to provide privacy. Stretcher borne passengers might need oxygen during flight. Approval from QR Doctor on MEDIF is required. Fare is six (6) times the highest applicable Economy One-Way Adult Market  fare (whichever is highest) on the sector flown as stretcher.

Requests for Stretcher / Incubator are entertained on Most QR itineraries except transit itineraries / passengers (certain restrictions apply)

Bagage allowance for stretcher :

• Total free baggage allowance will be equal to the number of fares paid
  (Max 99 Kgs)
• Cabin baggage limits will be as applicable to each passenger

Incubator

Infants less than 8 days old may be accepted, only as approved MEDICAL case. Approval from QR Doctor on MEDIF is required. Fare is one (1) infant plus five (5) times the highest applicable Economy One-Way Adult Market or IATA fare (whichever is highest) on the sector flown.

Rebooking/Cancellation & No-show Charges for the stretcher/incubator passenger

Due to the extensive preparations required to confirm and install the stretcher/incubator, in case of Rebooking/Cancellation or a No-show, a fixed charge of USD200 is applicable (multiply by either 6 or 5 times) based on whether the case is a stretcher or incubator.

For Stretcher, the penalty will be USD200 x 6 = USD1200.

For Incubator, the penalty will be USD200 x 5 = USD1000.

*No-Show is defined as failure to cancel reservations 3 hours prior to departure of the flight.

Note:

• Stretcher/Incubator can only be fitted in Economy Cabin
• Prior approval must be taken from QR medical centre for cases of Stretcher/Incubator
• Stretcher/Incubator cases MUST always be accompanied by MEDICAL escort unless authorised by QR doctor
• Stretcher/Incubator requests will not be entertained for transit itineraries/passengers
• With Immediate effect, all Stretcher cases received will be requested to travel with a minimum ot two medical escorts. These can consist of Dr, Nurse, Respiratory Therapist, Critical Paramedic or any other suitable  medically qualified individual.
• Baggage Allowance:
  Check-in baggage allowance for routes with weight concept is 99 Kgs; for routes with piece concept is 9 pieces);
  Cabin baggage allowance is 1 Piece not exceeding 7 Kgs, in the dimension of 50 x 37 x 25 cm (20 x 15 x 10 inches)

This section is focused on Qatar Airways  the ruls of acceptance of expectant mothers.

When receiving request for such reservations, the booking office should endeavour to obtain all supporting  information such as   , time of confinement , any expected complications in delivery , previous cases  or multiple births .etc..

• MEDIF is required if there is a possibility of passenger entering  into 33rd week of pregnancy  during transit.
• MEDIF is required  in case of  multiple  or complcated pregnancy.

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Some passengers may request an extra seat (EXST) for either their personal comfort or for medical reasons.

Please ensure that ASR (Advanced Seat Reservation ) is done at all times.

When making a reservation for your customer, the following key points need to be considered:

• A passenger may need an extra seat for personal comfort or for Medical reasons.
• A maximum of 3 Extra Seats can be reserved in addition to the passenger’s seat depending upon aircraft seat configuration.
• Additional baggage allowance is not permitted for EXST
• Extra seats are charged at the available published fare for which there is inventory availability and changes & refunds are subject to the same rules and conditions of the fare purchased. Where access to fares and inventory availability is not visible, IATA published fare may be charged.
• Extra seat charges are collected on the passenger’s ticket as “Q” surcharge.
• Taxes are charged only once.
• Fuel (YQ) surcharges are charged only once ** Note: For bookings ex AU/NZ please check the local AU/NZ Trade Portal site.
• Endorsement to reflect that this is an EXST case (to be updated manually).
• Ticket designator (EX) to be reflected next to the Fare Basis code.
• Only one Ticket is issued for the Passenger including the EXST.
• Once e-ticket is issued, PNR to be sent to your local QR office in order to protect EXST against cancellation and ensure that service request for EXST request is confirmed.

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