Passenger Guidelines - Security Situation - COMMQ157

‎ 28 February 2026 - 01:04 PM (UTC+03:00)

We continue to observe non‑adherence to rebooking guidelines.

To prevent unnecessary PNR cancellations and passenger inconvenience, agents must adhere to the rebooking guidelines. ADM may be raised at highest published fare for the sector and cabin shown on the new ticket resulting from involuntary reissue.

EXTENDED JOURNEY WITH CONFIDENCE (JWC COMMQ157)

FOR PASSENGERS TRAVELLING TO/FROM/VIA DOH ON QR (157) TICKETS

Situation

Involuntary1

Voluntary

Keep ticket open

Tickets issued by

30Apr26

30Apr26

30Apr26

Original travel dates

28Feb26 – 15Sep26

28Feb26 – 15Sep26

commencement of travel up to 31Mar27

Applicable for2

FIT, Groups

FIT, Groups

FIT, Groups

Rebooking guidelines

Rebooking on

QR3, or QR3 + OAL4,5

(Operated flights)

QR3 or QR + OAL (as per fare rules)

as per fare rules

Rebooking for

same or alternate airport within the same country or 750 international TPM6

QR: same or alternate airport within the same country or 750 international TPM6

 

QR + OAL: as per fare rules

as per fare rules

New travel dates (outbound and inbound)

up to 31Oct26

up to 31Oct26

(within the same season)

as per fare rules and ticket validity

New RBD

QR: lowest available within the same cabin

OAL: as per fare rules4

as per fare rules

as per fare rules

Number of reissues7,8

unlimited

unlimited

one (in addition to fare rules)

No-show

no-show condition waiver permitted9

as per fare rules

as per fare rules

Refund10

refund of unutilized value permitted5,11

as per fare rules

as per fare rules

STPC

permitted12

permitted12

as per standard STPC policy

Notes:

1

Applicable for planned schedule change (flight cancellations, misconnections, time change >60 minutes)

Force Majeure options from JWC do not apply

2

Applicable for:

  • · Confirmed revenue and redemption tickets, including associated ancillaries
  • · Un-ticketed group bookings, where the deposit has been collected or contract signed

3

Includes also new flight number on QR and operated by 6E, AA, AT, AY, BA, CZ, GA, IB, JL, MF, MH, PR, VA, WB - applies to all these carriers on flights to/from DOH only

4

Selection of OAL connecting flight:

  • · Rebook using the same origin and destination and the original fare basis code, regardless of fare value, following the permitted routing, QR, OAL flight numbers, and applicable RBDs.

5

For any group booking–related enquiries, contact your local Qatar Airways representative

6

Additional expenses (e.g. surface transportation and hotel accommodation due to change of airport) shall be absorbed by passenger

7

No rebooking penalty applies, even for fares that are normally non‑changeable

8

The first 5 characters of the endorsement / restriction field must be annotated with INVOL, and fare calculation should begin with I-

9

No-show penalties are waived for impacted O&D only, provided, situation for impacted travel occurred 5 days or less prior to departure from place of embarkation, regardless of whether the fare rules allow no-show or require a penalty

10

Fees, penalties, and non-refundable taxes that have already been collected remain non-refundable

11

Refund guidelines:

  • · No refund penalty applies, even for fares that are normally non-refundable
  • · FIT tickets: Refund must be calculated based on unutilized NUC and taxes
  • · FIT tickets: If GDS does not support automated refund calculation, deduct 50 % of YQ and YR for partially utilized tickets
  • · For downgraded sectors, residual value can be refunded to the original form of payment or EMD TRNS (Transportation Credit Voucher) valid for one year from the date of issue.
  • · Should not issue EMD TRNS to convert AVIOS to cash

12

Stopover for the Purpose of Connection (STPC):

  • · Customers holding FIT, group or redemption tickets and transiting through DOH up to 15 September 2026 with a connection time of 8–24 hours are eligible for Stopover for the Purpose of Connection (STPC), regardless of immediate connection, RBD or fare value
  • · If you face any difficulties then please submit your request through (https://www.qatarairways.com/en/help/transit-accommodation.html) and the team will assist you accordingly
Agents must follow the rebooking guidelines. Non‑compliance may result in an ADM issued at the highest published fare for the sector and cabin on the reissued ticket.

Effective date: 12 March 2026 - 12:55 PM (UTC+03:00)

Extended guidelines issued due to the current security situation for 157 ticketed customers who are impacted by flight cancellations or wish to change their travel plans for flights which are still scheduled to operate.

View JWC policy

Type of bookings

As per JWC

Affected flights,  cities

Passengers travelling to/from/via DOH

Tickets issued by Updated

28 March 2026

Original travel dates Updated

28 February – 28 March 2026

New travel dates

See “Rebooking guidelines” below

Rebooking guidelines (options can be followed in any order)Updated

Option 1: As per JWC

  • Rebooking allowed for a new travel date up to 30 April 2026 into the lowest available RBD within the same cabin on QR operating flights which are still scheduled to operate 

Option 2: Additional flexibility for rebooking on OAL operated flight numbers (code-share marketing flight numbers are not permitted):
 

  • Tier 1: Rebooking of all cancelled flights is allowed for a new travel date within 10 days from involuntary ticket reissue on carriers specified here into the lowest available RBD within the same cabin for:
    • Same origin and destination
    • Alternate airport within the same country
    • Alternate airport within a 750-mile International Ticketed Point Mileage (TPM) radius
  • Tier 2: Rebooking of all cancelled flights is allowed for a new travel date within 2  days from involuntary ticket reissue on all other carriers where QR has interline agreement (not specified in Tier 1) into the lowest available RBD within the same cabin for:
    • Same origin and destination
    • Alternate airport within the same country

Option 3: Rebook unused sectors for a new travel date within ticket validity, same origin, destination. Must apply RBD, routing, flight numbers, max. stay, seasonality and blackouts according to fare rules. 

 

Option 4: Rebook on QR extra flights (operated or code-share) to repatriate passengers. Rebooking shall be made into the lowest available RBD within the same cabin.

 

Example: Original routing: KUL – DOH – LHR can be re-protected for KUL - LHR

- May combine with OAL feeders available in option 2

 

Example: Original routing: HKT – DOH – MAD can be reported on BKK – KUL – LHR – MAD (MH and IB feeders for BKK – KUL and LHR – MAD respectively) 

Number of free reissues

As per JWC

Endorsement

As per JWC

No-show condition waiver

As per JWC

Refund condition waiver

As per JWC

  •  

*Any ticket, whether unused or partially used, that remains under the control of the agent’s IATA/Office ID should be refunded by the issuing agent.

-For GDS bookings, refunds should be processed through the respective GDS and will be settled via BSP/ARC, with the amount included in the agent’s next settlement.

-For NDC bookings, refund requests should be submitted through the Trade Portal self‑service refund functionality.

Important Information 

Contact Qatar Airways Customer Contact Centre for passengers whose flight was diverted to another airport and wish to rebook their tickets according to these guidelines to final destination or travel back

Refund calculation methodology applicable for partially utilized group tickets is provided in the attached document.


All other T&C as per JWC

NDC Bookings – Change, Refund & Cancellation
The process to manage NDC bookings impacted by schedule change or disruption, depends on the servicing requirement and NDC platform.

NDC Refunds: 
- Please process via the Trade Portal Self-Service Form

Change booking in NDC:
- Amadeus (Sell Connect and/or Travel API), Travelport (Smartpoint) or Verteil: Please manage directly on your NDC platform where changes can be made for free (provided that it's within the commercial policy)
- All other GDS / aggregators: Please contact the QR B2B Customer Contact Centre

View the detailed process flow (PDF) for step‑by‑step guidance.

Refunds for Ancillary Services

To support agencies during the recent disruption, Qatar Airways has temporarily enabled direct refund of selected ancillary EMDs in GDS.

This is a temporary facilitation - standard ancillary refund guidelines remain applicable.

Agents may refund the original ancillary EMD directly in GDS if:

  • - The EMD coupon status is OPEN
  • - The associated ticket is refunded on or before 30 April 2026, or travel falls between 28 February and 15 September 2026

Batch enablement

  • - Tickets cancelled on or before 22 March 2026: Direct EMD refund in GDS has been enabled
  • - Tickets cancelled from 23 March 2026 onwards: Refund permissions are being progressively enabled in batches
  • - Further updates will be shared on the Trade Portal

If the EMD is not yet enabled for refund, agents may either:

  • - Follow the standard ancillary refund process, in line with Passenger Guidelines. or
  • - Wait for the next batch update when direct refund permission is enabled in GDSes

Channel‑specific notes

  • - GDS‑issued ancillaries: Direct refund in GDS is available as batches are enabled.
  • - Ancillaries purchased online (Trade Portal / qatarairways.com): Refunded automatically once the ticket is refunded.
  • - NDC bookings: Submitting a ticket refund via the Trade Portal will automatically refund all associated ancillary EMDs.