Travel insurance | Qatar Airways
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Protect your travel plans and get peace of mind

You can purchase travel insurance for your trip while booking your ticket on qatarairways.com, or by using the 'Manage Booking' option after the booking has been made.

Travel insurance is currently offered to residents of the following countries: France, Germany, Italy, Kuwait, Lebanon, Norway, Oman, Qatar, Spain, Sweden, the United Arab Emirates and the United Kingdom.

Travel Guard® for Qatar Airways is designed to insure you against expenses and inconvenience caused by emergencies and unforeseen circumstances.

Please refer to the policy wording document for your country of residence:

The Middle East: Lebanon, KuwaitOman, Qatar, United Arab Emirates.

Europe: France, Germany, Italy, Norway, Spain, Sweden, The United Kingdom.

Travel insurance contact information
The Middle East

*Claims submissions can only be made during the local hours of the office you are submitting to.
Country Claims office* 24-hour emergency medical assistance
Kuwait

GIG Kuwait

GIRI HO Building Ahmad Al Jaber Street, Sharq, Kuwait

Email: travel@gig.com.kw

Tel: 1802080

Local operating hours: 07:30 to 15:00, Sunday to Thursday

Tel: +1 817 826 7276

Email: medicalhou@aig.com

 

Lebanon

Fajr Al Gulf Insurance

Center GGF, Bloc C, 2nd Floor, Sin El Fil

Email: msaad@gig.com.lb

Open: Monday to Friday

Tel: +1 817 826 7276

Email: medicalhou@aig.com

Oman

Oman Insurance Company (Oman Branch)

P.C. 114, Hai Al Mina P.O. Box 1201, Muscat, Sultanate of Oman

Tel: +96824562256 Ext 205

Email: hamid.albalushi@omaninsurance.ae

Tel: +1 817 826 7276

Email: medicalhou@aig.com

Qatar

Qatar General Insurance & Reinsurance Co. Q.P.S.C

P.O. Box: Al Areeq Street 880, Musherieb (Area 4), Building No. 23, P.O. Box 4500, Doha - State of Qatar

Email: myClaim@qgirco.com

Local operating hours: 07:30 to 14:30, Sunday to Thursday

Tel: +1 817 826 7276

Email: medicalhou@aig.com

United Arab Emirates

American Home Assurance Company (Dubai Br.)

One Sheikh Zayed Road, Trade Center First, Floor 27The H Hotel Complex, PO Box 40569, Dubai, United Arab Emirates

Tel: +971 4509 6111

Email: myClaim@aig.com

Local operating hours: 08:00 to 17:00, Monday to Friday

Tel: +1 817 826 7276
Europe

*Claims submissions can only be made during the local hours of the office you are submitting to.
Country Claims office 24-hour emergency medical assistance
France

AIG Europe Limited

Service Sinistre Assurance de Personnes
Tour CB21
16 Place de l’Iris
92040 Paris la Défense Cedex

Tel: +33 1 49 02 42 22

Email: declarations.pa@aig.com

Local operating hours: 09:00 to 17:00, Monday to Friday

Tel: +33 1 49 02 46 70

Email: fr.assistance@aig.com

Germany

AIG Europe Limited

Claims contact details

AIG Europe S.A., Direction fur Deutschland Neue Mainzer Str. 46-50, 60311 Frankfurt am Main

Tel: +49 (0) 69 97 113 998

Email: DE.Travelclaims@aig.com

Local operating hours: 09:00 to 17:00,  Monday to Friday

Assistance contact details
AIG Travel

Tel: +49 (0) 69 97 114 999

Email: DE.Assistance@aig.com

AIG Policy Customer Service

Tel: +49 (0) 69 97 113 998

Email: DE.Reiseversicherung@aig.com

Tel: +49 (0) 69 97 114 999

Email: DE.Assistance@aig.com

Italy

IG Europe Limited Rappresentanza Generale per l’Italia
2, Via della Chiusa, 20123 Milano - Italy

Website: http://www.sinistriviaggi.it

Local operating hours: 09:00 to 17:00 hours, Monday to Friday

Tel: +39 039 6554 6635
Norway

AIG Europe Limited Norway Branch

Rosenkrantz gt 22 P.O. Box: 1588 Vika, 0118 Oslo

Tel: +47 22 00 20 80

Email: skadekontoret@aig.com

Local operating hours: 08:30 to 16:00, Monday to Friday

Tel: +45 38 48 92 50

Email: sos@sos.eu

Spain

AIG Europe Limited Sucursal en España

Apartado Postal
28080 Madrid, Spain

Tel: 900-931615

Email: siniestrosespana@aig.com

Local operating hours: 09:00 to 17:00, Monday to Friday

Tel: +34 91 275 4683

Email: medicalba@aig.com

Sweden

AIG Europe Limited UK filial i Sverige

Västra Järnvägsgatan 7, BOX 3506, 103 69 Stockholm,

Sweden

Tel: +46 8 506 920 70

Email: bti@aig.com

Local operating hours: 09:00 to 17:00, Monday to Friday

Tel: +45 38 489338

Email: sos@sos.eu

United Kingdom

American International Group UK Limited

The AIG Building, 58, Fenchurch Street
London, EC3M 4AB

Tel: +44 (0)330 123 3126

Email: uk.claims@aig.com

Tel: +44 (0) 1273 747 602

Email: uk.assistance@aig.com

Arabic-speaking passengers

Tel: +971 4 5096111

Email: servicecenter-me@aig.com

Local operating hours: 08:00 to 17:00, Sunday to Thursday

Tel: +971 4 5096111

Email: servicecenter-me@aig.com

 

Important information
Insurance terms and conditions

Our travel insurance booking service acts as a third party to enable you to get travel insurance cover with convenience on our website. Payments will be processed by Qatar Airways upon selection of the travel insurance product in the currency indicated on the site.

This insurance does not cover destinations in Afghanistan, Iraq, Cuba, Iran, Syria, Sudan, North Korea and Crimea region.

All travellers must be residents of the country from which travel originates.

Please contact the travel insurance provider directly for special requests, such as additional cover etc.

For any modifications or cancellations, please read the Terms and Conditions provided in the insurance policy document, and contact the travel insurance provider directly. This also applies to modifications or cancellations caused by changes or disrupted flight itinerary (or similar unforeseen circumstances).

Qatar Airways has no influence on the rates and on the Terms and Conditions offered by the travel insurance provider.

Data disclosure

By entering into this contract of Insurance, the Named Insured consents to the Insurer processing data relating to the Named Insured for providing insurance products and services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to the Named Insured.

The Named Insured consents to the Insurer making such information available to third parties including but not limited to any Group Company, those who provide products or services to the Insurer or any Group Company, and regulatory authorities, within and outside the Named Insured's country of domicile. 

View the privacy policy for: FranceGermanyItalyNorwaySpainSwedenUnited Arab Emirates, and the United Kingdom

Travelcare Plus policy provides a range of benefits that ensures you have a peaceful and hassle-free journey.

Insurance can be purchased for your trip using the “Manage booking” option after you have completed your booking.

Travelcare Plus is currently offered to residents of Qatar. 

View the policy terms and conditions here and the COVID-19 coverage here.