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Qatar Airways Named World’s Best Airline by Leading Online Travel Agent Edreams

Recognition for the airline across key metrics including refunds, ticket flexibility, reliability and safety

 

DOHA, Qatar — Qatar Airways has been acknowledged for its performance during the global pandemic as the best airline in the world by eDreams, one of Europe’s largest online travel agents. The accolade drew on feedback from over 61,000 customers across 667 airlines awarding marks for service quality not only on board, but throughout each customer touchpoint, including flight refunds, reliability, ticket flexibility, value for money, overall experience and safety.

Qatar Airways topped the rating with a score of 4.4 / 5, reflecting the range of measures to support customers and trade partners during the pandemic, including the most flexible booking and refunds policy.

Qatar Airways’ Chief Commercial Officer Thierry Antinori welcomed the award from eDreams: “We are thankful and very honoured to receive this award coming from one of the leading global trade distributors. This reflects the uninterrupted and full commitment of Qatar Airways to our customers and the trade since the first day of the pandemic. We have worked hard to be the most trusted and reliable airline for our travel trade partners.

“At Qatar Airways fulfilling our mission and being there for the people needing us is paramount. When the pandemic began we were there to bring people home when many other airlines stopped flying, and since then we have kept flying, resuming and rebuilding our network using our varied fleet of modern, fuel-efficient aircraft. We currently offer more destinations and frequencies than any other carrier in the Middle East region to Africa, Asia, Europe and the Americas with more than 130 destinations and even launched seven new destinations during the pandemic - Abuja, Accra, Brisbane, Cebu, Luanda, San Francisco and Seattle - to meet demand so that passengers can travel with an airline they can rely on.

“Having always offered a stable and predictable schedule, subject to local regulations, we have also had one of the most generous and consistent refund policies in the industry to facilitate the changing situation of passengers and entry restrictions. We have invested significant resources into leading the industry in biosafety by recently became the first global airline in the world to achieve the prestigious 5-Star COVID-19 Airline Safety Rating by Skytrax. Additionally, Qatar Airways’ home and hub, Hamad International Airport (HIA), recently being named as the first and only airport in the Middle East and Asia to be awarded a Skytrax 5-Star COVID-19 Airport Safety Rating in December 2020.

“Qatar Airways looks forward to continuing our strong relationship with eDreams and well as with all our trade partners in general. Reliability and presence in the market is important to the industry which is why it is one of the cornerstones of our commercial strategy.” 

Notes to Editors:

About Qatar Airways: 

A multiple award-winning airline, Qatar Airways was named ‘World’s Best Airline’ by the 2019 World Airline Awards, managed by international air transport rating organisation Skytrax. It was also named ‘Best Airline in the Middle East’, ‘World’s Best Business Class’ and ‘Best Business Class Seat’, in recognition of its ground-breaking Business Class experience, Qsuite. Qatar Airways is the only airline to have been awarded the coveted “Skytrax Airline of the Year” title, which is recognised as the pinnacle of excellence in the airline industry, five times.

Hamad International Airport (HIA), the airline’s home and hub, was recently ranked “Third Best Airport in the World”, among 550 airports worldwide, by the SKYTRAX World Airport Awards 2020. Rising from fourth position in 2019 to third in 2020, HIA has been steadily rising in the ‘World's Best Airports’ rankings since the start of its operations in 2014. In addition, HIA was voted the ‘Best Airport in the Middle East’ for the sixth year in a row and ‘Best Staff Service in the Middle East’ for the fifth year in a row.

Qsuite, a patented Qatar Airways product, features the industry’s first-ever double bed in Business Class, as well as privacy panels that stow away, allowing passengers in adjoining seats to create their own private room, a first of its kind in the industry.

Qatar Airways was the first Gulf carrier to join global airline alliance oneworld, enabling its passengers to benefit from more than 1,000 airports in more than 160 countries, with 14,250 daily departures.

Oryx One, Qatar Airways’ in-flight entertainment system offers passengers up to 4,000 entertainment options from the latest blockbuster movies, TV box sets, music, games and much more. Passengers flying on Qatar Airways flights served by its B787, B777, A350, A380, A319 and select A320 and A330 aircraft can also stay in touch with their friends and family around the world by using the award-winning airline’s on-board Wi-Fi and GSM service.

Qatar Airways proudly supports a range of exciting international and local initiatives dedicated to enriching the global community that it serves. Qatar Airways, the official FIFA partner, is the official sponsor of many top-level sporting events, including the FIFA World Cup Qatar 2022TM, reflecting the values of sports as a means of bringing people together, something at the core of the airline’s own brand message - Going Places Together.

Qatar Airways Cargo, one of the world’s leading international air cargo carriers, serves more than 60 freighter destinations worldwide via its world-class Doha hub and also delivers freight in the belly-hold of passenger aircraft to an extensive global network. The Qatar Airways Cargo fleet includes two Boeing 747-8 freighters and 24 Boeing 777 freighters.

Qatar Executive is the private jet charter division of Qatar Airways Group. Luxury jet services are available for worldwide charter on board the operator’s wholly-owned business jet fleet. Qatar Executive is the launch customer for Gulfstream’s G700, the world’s first commercial service operator of the Gulfstream G500 and largest commercial operator of the G650ER worldwide. Qatar Executive's service portfolio also includes aircraft management, maintenance and Fixed Based Operator services.

For further information, please contact:

Qatar Airways Group, Corporate Communications Department

Tel: +974 4022 2200

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