DOHA, Qatar – Qatar Airways has been named Best Customer Experience at the Customer Show Awards 2016 hosted by Terrapinn, at a ceremony that was held in Dubai on Tuesday 15th November 2016. Terrapinn operates from a network of offices in London, New York, Singapore, Sydney, Dubai and Johannesburg. Their conferences are industry gatherings that focus on strategy, innovation and technology.
The Customer Show Awards, part of the annual Middle East’s Customer Festival, are dedicated to organisations that are truly passionate about providing the very best customer experience. The event celebrates all aspects of the customer journey from customer engagement initiatives to harnessing digital technologies. Qatar Airways was voted by customers as the leading organisation in its approach to customer service delivery.
Qatar Airways Senior Vice President of Customer Experience, Mr. Rossen Dimitrov, said: “It is an honour to be named Best Customer Experience at the Customer Awards 2016 in Dubai, voted by our valued customers. Qatar Airways is committed to being the leading airline in the region, and the first choice for passengers when they choose to fly; to have been acknowledged for ‘Best Customer Experience’ is testament to our tireless efforts to revolutionise the way we take care of our travellers."
This latest award joins a string of other accolades the airline has won recently, having been named Airline of the Year by the CAPA Centre for Aviation, Best Full Service Airline in Western Asia at the FTE Asia Expo, Middle East Airline of the Year at the Aviation Business Awards and Best Business Class and Best Middle Eastern Airline at the Business Travellers Award; to name but a few.
Qatar Airways is one of the fastest growing airlines in aviation history, operating one of the youngest fleets with an average age of five years. With a rapidly growing network of more than 150 destinations across six continents, Qatar Airways connects passengers globally through its state-of-the-art hub at Hamad International Airport (HIA) in Doha.
About Qatar Airways
Qatar Airways, the national carrier of the State of Qatar, is proud to be Going Places Together with travellers across its more than 150 business and leisure destinations.
A multiple award-winning airline, Qatar Airways has been awarded World’s Best Airline, World's Best Business Class; Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East by international air transport rating organisation Skytrax.
Qatar Airways was the first Gulf carrier to join global airline alliance, oneworld, enabling its passengers to benefit from more than 1,000 airports in more than 150 countries.
Oryx One, Qatar Airways’ in-flight entertainment system offers passengers up to 3,000 entertainment options from the latest blockbuster movies, TV box sets, music, games and much more. Passengers flying on Qatar Airways flights served by its B787, A350, A380, A319 and select A320 and A330 aircraft can also stay in touch with their friends and family around the world by using the award-winning airline’s on-board Wi-Fi and GSM service.
Qatar Airways proudly supports a range of exciting international and local initiatives dedicated to enriching the global community that it serves. Qatar Airways sponsors world-leading sports teams including FC Barcelona and Al-Ahli Saudi Arabia FC reflecting the values of sports as a means of bringing people together, something at the core of the airline’s own brand message – Going Places Together.
Qatar Airways Cargo, the world’s third largest international cargo carrier, serves more than 50 exclusive freighter destinations worldwide via its Doha hub and also delivers freight to more than 150 key business and leisure destinations globally