1. Applicable terms and conditions

• These terms and conditions (the “Terms and Conditions”) apply to the purchase of special baggages allowance (“Special Baggage”), in relation to the booking confirmation and ticket you received from Qatar Airways.
• The following terms and conditions supplement any other terms and conditions applicable at the time of booking including the Qatar Airways’ website Terms of Use.  Please read these terms and conditions together with the Conditions of Carriage, the Qatar Airways Privacy Notice and Cookie Policy.

2. General

2.1 Travelling with sporting equipment

• Qatar Airways accepts sporting equipment as checked baggage as part of the passenger's free checked baggage allowance mentioned on the ticket within the limits set out below.
• Any sporting equipment which exceeds the free allowance on your ticket will be subject to additional baggage rates (please refer to the rates applicable for advance purchases and purchases at the airport detailed in the table below).
• Changes in your initial bookings for Special Baggage are permitted free of charge.
• The size of the small or medium piece concept routes should not exceed a dimension of 158 217 cm (length + width + height).
• The size of weight concept routes large pieces should not exceed a dimension of 300 cm (length + width + height).

2.2 Surfboard Carriage

• Surfboards are accepted as checked baggage as part of your free checked-in baggage allowance mentioned in your ticket.
• Surfboards which exceed the free baggage allowance (weight concept) with maximum dimensions (Length + Width + Height) of 300 cm (on Piece concept flights) and 158 cm (on piece concept flights) will be charged in accordance with the additional baggage rates for sports equipment.
• Exceptions to the above rule apply for customers travelling to/from Sao Paulo to/from Bali, Singapore, Jakarta and Kuala Lumpur with surfboards exceeding 158cms (L+W+H).

2.3 Sports balls

Customers travelling with balls intended for sports (such as footballs, basketballs and soccer balls), can pack them as carry-on or checked baggage. Balls must be partially deflated (containing no more than 70% of the ball air capacity) to avoid any incidents due to the change in pressure on-board the aircraft.

2.4 Bicycles

Customers travelling with a bicycle should ensure it is packed in a strong, custom-made cardboard box or bike case. We advise customers to use foam tubes around bike parts to ensure better protection of the parts if the bike is packed in a box. Tyres must be deflated, pedals must be removed, and handlebars must be turned and fixed lengthways. 

2.5 Ski equipment

Customers travelling with ski equipment should ensure they place their ski equipment in a ski bag, making sure the bag is well-padded. To ensure maximum protection, we recommend you use hard case for packing your ski equipment.

2.6 Golf equipment

Customers travelling with golf equipment should ensure they carry it in a soft or hard golf case bag (hard cases are preferable). Golf bags and clubs will be carried as cargo or checked baggage.

2.7 Fishing equipment

Customers travelling with fishing equipment are advised to place their equipment in padded hard cases customized to fishing equipment. All rods, nets, tackle boxes, and other bulky equipment will be carried as cargo or checked baggage and must be suitably packed.

2.8 Kayaks (inflatables)

Customers travelling with kayaks are advised to consider the following:

• Always dry off the kayak and accessories before packing them away. This will preserve the condition of your kayak.
• Deflate the kayak.
• Fold the sides of the kayak towards the middle and align the spray skirts towards the centre. 
• Roll the kayak from the bow to the stern where the air valves are located. This will help push the air out as you roll it up. 
• Put the skeg protectors on the skegs and pack everything into the carry bag, making sure the bag is well-padded.
• Make sure the mast/sail is detachable and collapsible.
• Kayaks maximum dimensions must be less than 300cm (L+W+H). Items with greater dimensions will be carried as cargo.

2.9 Windsurfing equipment

Customers travelling with windsurfing equipment are advised to consider the following:

• The windsurf/kitesurf board needs to be dismantled for travel.
• A board bag is recommended, and either a separate mast bag and sail/quiver bag, or a bag to accommodate both. 
• Use separate fin and boom bags (or pack them in with the board and masts respectively). 
• Ensure that the packaging of choice is well-padded and that your equipment has no sharp edges protruding out of the bag.
• Make sure the mast/sail is detachable and collapsible.
• Windsurf/kitesurf boards dimensions must be less than 300cm (L+W+H). Items with greater dimensions will be carried as cargo.

2.10 Diving equipment

Customers travelling with diving equipment are advised to consider the following:

• We recommend packing your diving equipment in a scuba gear bag to protect them, including your fins and diving mask.
• Pack your diving mask in a hard case.
• Please pack valuable diving equipment such as your diving regulator and your diving computer in your carry-on baggage.
• To pack your buoyancy compensator (BC), make sure all the air is out before packing it. Then fold the sides fairly tightly so it is as small as possible.
• Please ensure all air and gas cylinders are empty prior to travel and that any underwater torches and knives are appropriately packed.

2.11   Trekking equipment

Customers travelling with trekking equipment are advised to consider the following:

• Make sure your bag is well-padded and no sharp edges are protruding from the bag.
• Trekking and hiking equipment such as fuel, pocket knives, trekking poles, camping stoves, a multi-tool or a machete and other sharp objects are not to be packed in hand luggage. 
• In general, all trekking equipment can be packed in checked baggage, keeping in mind that restrictions might apply in the destination airport.

2.12 Musical instruments

Musical instruments should be packed in their original packaging with foam or padding on the interiors, or packed in a hard case with soft material wrapped around to avoid damage during travel. This includes musical instruments such as:

• Wind instruments and brass instruments: trumpets, saxophone, clarinets, etc. 
• Instruments in the percussion family: gong bass drum, conga, snare drums, long drums, electronic drums, bongo drums, etc.
• String instruments: guitar, bass guitar, violin, cello double bass, banjo, lutes, etc. 
• Electronic instruments: keyboard, electronic guitars, etc.

2.13 Sporting weapons and ammunition

Sporting weapons and ammunition may be carried as checked baggage or cargo if all the requirements for travelling with restricted baggage items are met and prior approval has been granted. Please refer to the following link for Restricted items and dangerous goods.

3. Payment and refunds

• Applicable rates for special baggage allowance exceeding the free allowance for sporting equipment when purchased offline, up to 6hrs prior to departure, are at the current rates available on Qatar Airways’ website.
• Rates are applied according to the origin and destination, irrespective of the point of sale.
• Additional baggage rates for sporting equipment mentioned above apply only when purchased up to 6 hours prior to scheduled departure. Standard additional baggage rates apply for sporting equipment allowance purchased at the airport.
• Additional rates may be charged by outbound airports for the handling of Special Baggages. This will be charged to you at the current applicable rate at the time of ticket purchase. Please contact us for additional information regarding these applicable rates.
• Cancellations are permitted free of charge. The value of the Special Baggage purchase can be used toward an alternative booking date or as a refund at Qatar Airways’ own and absolute discretion.

4.  Miscellaneous

Any part of these Terms and Conditions found by any court or other competent authority to be unenforceable shall be considered severable so as not to affect the remainder of the Terms and Conditions in any way. A person who is not a party to the Terms and Conditions has no rights to enforce any part of the Terms and Conditions (whether under any applicable law or otherwise) to the extent permitted by law. These Terms and Conditions shall be governed by the laws of State of Qatar and all legal relations between you and Qatar Airways shall be governed by Qatari law to the exclusion of the UN Convention on Contracts for the International Sale of Goods and international private law. In business transactions with consumers within the European Union, the law of the consumer's place of residence may also be applicable if mandatory consumer law provisions are involved. To the extent permitted by law, you agree to submit to the exclusive jurisdiction of the courts of the State of Qatar for settlement of any dispute, which might arise as a result of or in connection with these Terms and Conditions. Qatar Airways reserves the right to limit or revoke the product offering at any time prior to purchase.

5. Contact us

Should you have any questions on your Additional Baggage, please contact our agent at the time of check-in or at any time via our website at  https://www.qatarairways.com/en/help.html through live chat or email.

1. Qatar Airways makes available products and/or services not owned or controlled by Qatar Airways including (but not limited) to WiFi, eSIM cards, insurances, hotel accommodation, various transportation, international lounges, international meet and assist, VIP services, fast track, cultural and/or sporting activities provided by third party service providers acting as independent contractors and not as agents or employees of Qatar Airways. Qatar Airways has limited liabilities only in terms of the arrangements directly under its control and does not endorse, guarantee or assume responsibility in relation to the products and/or services provided by any third-party service providers.

2. To the extent permitted by applicable law, Qatar Airways shall under no circumstances be liable to You or any person travelling with You for (i) any death, personal injury, property damage, sickness, accident, loss, delay, increased expense, consequential loss or any misadventure howsoever caused, (ii) any act, omission, default of any third party service providers, including (but not limited to) any hotelier, carrier, overseas tour operator, suppliers, handling agents, insurers or by any of their agents or employees who may be engaged or concerned in the provision of any products and/or services such as (but not limited to) WiFi, eSIM cards, insurances, hotel accommodation, various transportation, international lounges, international meet and assist, VIP services, fast track, cultural and/or sporting activities, or any other product and/or service for You or for any person traveling with You howsoever caused, and (iii) the temporary or permanent loss of or damage to your or, your travelling companion’s, baggage or personal property howsoever caused.

3. By participating in any activity or receiving any products and/or services from any third-party service providers you fully acknowledge, understand and assume the risk(s) involved by such activities, products and/or services including the risks of death or injury to yourself and damage to your property or to any persons traveling with You and their property. Any third-party service providers may at their own discretion, require You to sign their liability waiver prior to, and as condition of, participating in the activity or receiving the products and/or services they offer. You are advised to read the terms and conditions and privacy policies of any third-party service providers.

4. In the event You are not satisfied with the products and/or services provided by any third-party service providers, your complaint needs to be registered onsite with the relevant third-party service provider front-office, or online using the web link provided on eth relevant third-party service provider’s website. If you choose to cancel your initial booking, refund (if any applicable) shall be subject to the approval of the relevant third-party service provider as the case may be. In the event of disputes in relation to your complaint, Qatar Airways may offer all reasonable assistance but will not be responsible for any claims and for any compensation in relation thereto.

Please carefully review Qatar Airways’ refund policy in relation to your eSIM product purchase outlined below:

1. Non-refundable products

Once an e-Sim product has been purchased and the purchase process is successfully completed, the eSIM product is non-refundable except for defective or damaged eSIM products as provided below.

Please ensure that you review all eSIM product details and specifications before completing your purchase.

2. Refunds for incomplete purchase

If the purchase process for an eSIM product has not been fully and successfully completed or processed due to technical errors or payment issues, you may be eligible for a refund by Qatar Airways. Please contact our customer support team for further assistance.

3. Defective or damaged eSIM products

In the event that you receive a defective eSIM product, please reach out to TripAdd customer support services for further assistance via email at support@tripadd.com.

TripAdd LLC and Qatar Airways teams will investigate and resolve the issue accordingly by replacing the defective eSIM product or providing a refund on a case-by-case basis.