1. Applicable terms and conditions

• These terms and conditions apply to the purchase of additional baggage (“Additional Baggage”), in relation to the booking confirmation and ticket you received from Qatar Airways.
  
  
• The following terms and conditions supplement any other terms and conditions applicable at the time of booking including the Qatar Airways’ website Terms of Use. Please read these terms and conditions together with the Conditions of Carriage, the Qatar Airways Privacy Notice and Cookie Policy. 
   

2. General

• Rates in Qatari Riyals (QAR) apply only for Additional Baggage purchases made in Qatar, for travel originating from Doha, Qatar. For all other travels, the applicable rates will be in the currency of the departure country.

• You may only purchase Additional Baggage over and above the free baggage allowance already indicated on your booking confirmation and tickets.

• Additional Baggage is charged per kg, except to/from the Africa/Americas, where it is charged per piece.

• You may only purchase Additional Baggage in increments of single pieces or bundles of 5Kg (11.02 lb) each.

• You may only purchase Additional Baggage up to a maximum of five (5) pieces or a total weight up to 100 kg at a time in relation to one booking confirmation.

• A single piece of checked-in baggage must not weigh more than 32kg (70lb) or exceed 158cm (62in) in length + width + height. Any checked-in baggage weighing more than 32kg (70lb) must be broken down so each piece weighs less than 32kg (70lb).

• Additional Baggage is calculated per passenger per journey, where a journey is defined as the entire outbound or inbound trip between origin and destination, not including the transfer point.

• You may purchase Additional Baggage from the time a booking is confirmed and ticketed, up to six (6) hours prior to departure. 

• Additional Baggage is valid only for the flight and date shown on the Additional Baggage purchase receipt issued by Qatar Airways. To determine whether or not a booking is ticketed, check the confirmation email you received from Qatar Airways for a ticket number next to each passenger’s name.

• Additional Baggage is subject to space limitations at check-in. Qatar Airways reserves the right to refuse Additional Baggage purchase due to space limitations or schedule changes and will , at its own and entire discretion, refund or transfer  the Additional Baggage to a flight on a different date but with the same itinerary (same origin and destination).

• Online Additional Baggage purchase is not allowed for infant confirmation bookings and tickets.

• You may change the dates of your Additional Baggage booking within the same itinerary only (same origin and destination). 

• Additional Baggage purchase on www.qatarairways.com is not valid for travel on other carriers’ flights.

• Additional Baggage purchases apply to Qatar Airways’ direct flights and for tickets issued by Qatar Airways only. For an itinerary that includes interline or code-share flights, the Additional Baggage will be provided by, and subject to the terms and conditions of, the carriers providing the interline or code-share flight you will need to contact for any further information you may require. 

• In case an online Additional Baggage purchase is not completed for any reason, Qatar Airways reserves the right not to offer the Additional Purchase or any online discounted price related thereto.

• For any queries, you may contact us at any time via our website at  https://www.qatarairways.com/en/help.html through live chat or email.

3. Payment and Refund

• You may pay the Additional Baggage with any credit card accepted by Qatar Airways.

• You may use your Avios and Qcredits for the purchase of Additional Baggage in accordance with the terms and conditions applicable to Qatar Airways Privilege Club terms and conditions (available at www.qatarairways.com).

• The rates applicable to the Additional Baggage are subject to change at Qatar Airways’ discretion and will include all applicable taxes and charges.

• Additional Baggage purchased online at www.qatarairways.com is non-refundable and will be forfeited in case of any changes to the originally booked itinerary. 

• If your credit card is charged with the Additional Baggage fee, but the Additional Baggage is not available, the Additional Baggage fee will be refunded to the credit card used at the time of payment. Only the amount paid for the purchase of Additional Baggage will be auto reversed based on the credit card type and compensation based on the country rules shall apply. The processing for any refund is dependent on the card issuer.

• If Qatar Airways changes or cancels the flight for which you requested Additional Baggage, the Additional Baggage fee will be refunded and compensation policies will apply.
  
  

4.  Miscellaneous

Any part of these Terms and Conditions found by any court or other competent authority to be unenforceable shall be considered severable so as not to affect the remainder of the Terms and Conditions in any way. A person who is not a party to the Terms and Conditions has no rights to enforce any part of the Terms and Conditions (whether under any applicable law or otherwise) to the extent permitted by law. These Terms and Conditions shall be governed by the laws of State of Qatar and all legal relations between you and Qatar Airways shall be governed by Qatari law to the exclusion of the UN Convention on Contracts for the International Sale of Goods and international private law. In business transactions with consumers within the European Union, the law of the consumer's place of residence may also be applicable if mandatory consumer law provisions are involved. To the extent permitted by law, you agree to submit to the exclusive jurisdiction of the courts of the State of Qatar for settlement of any dispute, which might arise as a result of or in connection with these Terms and Conditions.  Qatar Airways reserves the right to limit or revoke the product offering at any time prior to purchase.
 

5. Contact us

Should you have any questions on your Additional Baggage, please contact our agent at the time of check-in or at any time via our website at  https://www.qatarairways.com/en/help.html through live chat or email.

1. Applicable terms and conditions

• These terms and conditions (the “Terms and Conditions”) apply to the purchase of special baggages allowance (“Special Baggage”), in relation to the booking confirmation and ticket you received from Qatar Airways.
• The following terms and conditions supplement any other terms and conditions applicable at the time of booking including the Qatar Airways’ website Terms of Use.  Please read these terms and conditions together with the Conditions of Carriage, the Qatar Airways Privacy Notice and Cookie Policy.

2. General

2.1 Travelling with sporting equipment

• Qatar Airways accepts sporting equipment as checked baggage as part of the passenger's free checked baggage allowance mentioned on the ticket within the limits set out below.
• Any sporting equipment which exceeds the free allowance on your ticket will be subject to additional baggage rates (please refer to the rates applicable for advance purchases and purchases at the airport detailed in the table below).
• Changes in your initial bookings for Special Baggage are permitted free of charge.
• The size of the small or medium piece concept routes should not exceed a dimension of 158 217 cm (length + width + height).
• The size of weight concept routes large pieces should not exceed a dimension of 300 cm (length + width + height).

2.2 Surfboard Carriage

• Surfboards are accepted as checked baggage as part of your free checked-in baggage allowance mentioned in your ticket.
• Surfboards which exceed the free baggage allowance (weight concept) with maximum dimensions (Length + Width + Height) of 300 cm (on Piece concept flights) and 158 cm (on piece concept flights) will be charged in accordance with the additional baggage rates for sports equipment.
• Exceptions to the above rule apply for customers travelling to/from Sao Paulo to/from Bali, Singapore, Jakarta and Kuala Lumpur with surfboards exceeding 158cms (L+W+H).

2.3 Sports balls

Customers travelling with balls intended for sports (such as footballs, basketballs and soccer balls), can pack them as carry-on or checked baggage. Balls must be partially deflated (containing no more than 70% of the ball air capacity) to avoid any incidents due to the change in pressure on-board the aircraft.

2.4 Bicycles

Customers travelling with a bicycle should ensure it is packed in a strong, custom-made cardboard box or bike case. We advise customers to use foam tubes around bike parts to ensure better protection of the parts if the bike is packed in a box. Tyres must be deflated, pedals must be removed, and handlebars must be turned and fixed lengthways. 

2.5 Ski equipment

Customers travelling with ski equipment should ensure they place their ski equipment in a ski bag, making sure the bag is well-padded. To ensure maximum protection, we recommend you use hard case for packing your ski equipment.

2.6 Golf equipment

Customers travelling with golf equipment should ensure they carry it in a soft or hard golf case bag (hard cases are preferable). Golf bags and clubs will be carried as cargo or checked baggage.

2.7 Fishing equipment

Customers travelling with fishing equipment are advised to place their equipment in padded hard cases customized to fishing equipment. All rods, nets, tackle boxes, and other bulky equipment will be carried as cargo or checked baggage and must be suitably packed.

2.8 Kayaks (inflatables)

Customers travelling with kayaks are advised to consider the following:

• Always dry off the kayak and accessories before packing them away. This will preserve the condition of your kayak.
• Deflate the kayak.
• Fold the sides of the kayak towards the middle and align the spray skirts towards the centre. 
• Roll the kayak from the bow to the stern where the air valves are located. This will help push the air out as you roll it up. 
• Put the skeg protectors on the skegs and pack everything into the carry bag, making sure the bag is well-padded.
• Make sure the mast/sail is detachable and collapsible.
• Kayaks maximum dimensions must be less than 300cm (L+W+H). Items with greater dimensions will be carried as cargo.

2.9 Windsurfing equipment

Customers travelling with windsurfing equipment are advised to consider the following:

• The windsurf/kitesurf board needs to be dismantled for travel.
• A board bag is recommended, and either a separate mast bag and sail/quiver bag, or a bag to accommodate both. 
• Use separate fin and boom bags (or pack them in with the board and masts respectively). 
• Ensure that the packaging of choice is well-padded and that your equipment has no sharp edges protruding out of the bag.
• Make sure the mast/sail is detachable and collapsible.
• Windsurf/kitesurf boards dimensions must be less than 300cm (L+W+H). Items with greater dimensions will be carried as cargo.

2.10 Diving equipment

Customers travelling with diving equipment are advised to consider the following:

• We recommend packing your diving equipment in a scuba gear bag to protect them, including your fins and diving mask.
• Pack your diving mask in a hard case.
• Please pack valuable diving equipment such as your diving regulator and your diving computer in your carry-on baggage.
• To pack your buoyancy compensator (BC), make sure all the air is out before packing it. Then fold the sides fairly tightly so it is as small as possible.
• Please ensure all air and gas cylinders are empty prior to travel and that any underwater torches and knives are appropriately packed.

2.11   Trekking equipment

Customers travelling with trekking equipment are advised to consider the following:

• Make sure your bag is well-padded and no sharp edges are protruding from the bag.
• Trekking and hiking equipment such as fuel, pocket knives, trekking poles, camping stoves, a multi-tool or a machete and other sharp objects are not to be packed in hand luggage. 
• In general, all trekking equipment can be packed in checked baggage, keeping in mind that restrictions might apply in the destination airport.

2.12 Musical instruments

Musical instruments should be packed in their original packaging with foam or padding on the interiors, or packed in a hard case with soft material wrapped around to avoid damage during travel. This includes musical instruments such as:

• Wind instruments and brass instruments: trumpets, saxophone, clarinets, etc. 
• Instruments in the percussion family: gong bass drum, conga, snare drums, long drums, electronic drums, bongo drums, etc.
• String instruments: guitar, bass guitar, violin, cello double bass, banjo, lutes, etc. 
• Electronic instruments: keyboard, electronic guitars, etc.

2.13 Sporting weapons and ammunition

Sporting weapons and ammunition may be carried as checked baggage or cargo if all the requirements for travelling with restricted baggage items are met and prior approval has been granted. Please refer to the following link for Restricted items and dangerous goods.

3. Payment and refunds

• Applicable rates for special baggage allowance exceeding the free allowance for sporting equipment when purchased offline, up to 6hrs prior to departure, are at the current rates available on Qatar Airways’ website.
• Rates are applied according to the origin and destination, irrespective of the point of sale.
• Additional baggage rates for sporting equipment mentioned above apply only when purchased up to 6 hours prior to scheduled departure. Standard additional baggage rates apply for sporting equipment allowance purchased at the airport.
• Additional rates may be charged by outbound airports for the handling of Special Baggages. This will be charged to you at the current applicable rate at the time of ticket purchase. Please contact us for additional information regarding these applicable rates.
• Cancellations are permitted free of charge. The value of the Special Baggage purchase can be used toward an alternative booking date or as a refund at Qatar Airways’ own and absolute discretion.

4.  Miscellaneous

Any part of these Terms and Conditions found by any court or other competent authority to be unenforceable shall be considered severable so as not to affect the remainder of the Terms and Conditions in any way. A person who is not a party to the Terms and Conditions has no rights to enforce any part of the Terms and Conditions (whether under any applicable law or otherwise) to the extent permitted by law. These Terms and Conditions shall be governed by the laws of State of Qatar and all legal relations between you and Qatar Airways shall be governed by Qatari law to the exclusion of the UN Convention on Contracts for the International Sale of Goods and international private law. In business transactions with consumers within the European Union, the law of the consumer's place of residence may also be applicable if mandatory consumer law provisions are involved. To the extent permitted by law, you agree to submit to the exclusive jurisdiction of the courts of the State of Qatar for settlement of any dispute, which might arise as a result of or in connection with these Terms and Conditions. Qatar Airways reserves the right to limit or revoke the product offering at any time prior to purchase.

5. Contact us

Should you have any questions on your Additional Baggage, please contact our agent at the time of check-in or at any time via our website at  https://www.qatarairways.com/en/help.html through live chat or email.

1. Applicable terms and conditions

1.1  These terms and conditions (the “Terms and Conditions”) apply to the purchase of pack of services including (but not limited to) ancillary services such as lounges access or Al Maha meet and assist services as may be updated by Qatar Airways from time to time (“Pack of Services”), made in relation to the booking confirmation and ticket you received from Qatar Airways.

1.2  The following Terms and Conditions supplement any other terms and conditions applicable at the time of booking including the Qatar Airways’ website Terms of Use.  Please read these terms and conditions together with the Conditions of Carriage, the Qatar Airways Privacy Notice and Cookie Policy.

1.3  Please note that additional terms may apply to the specific ancillary services that are part of the purchased Pack of Services. Please review these terms and conditions available on our website www.qatarairways.com. In the event of any conflict or inconsistency between the terms and conditions of the specific ancillary services and those of the Pack of Services, the latter shall prevail to the extent of such conflict or inconsistency.

2. General

2.1  Pack of Services is a product available per booking and journey (i.e. point of origin to point of destination) for all passengers included in the booking. If the booking incudes multiple passengers, the Pack of Services must be reserved for all passengers listed; it cannot be booked for a single passenger only.

2.2  All ancillary services listed in a Pack of Services must be on a confirmed status to purchase the respective Pack of Services.

2.3  Pricing applies to the Pack of Services and no additional charges will apply for individual services purchased as part of the Pack of Services.

2.4  The assorted services listed in a Pack of Services may vary from time to time at Qatar Airways’ own and entire discretion.

2.5  The Pack of Services is available on Qatar Airways’ operated flights only and cannot be made on partner airlines, including Oneworld airlines, or codeshare flights.

2.6  The following rules apply to the DOHA Comfort Pack – transit and DOHA Comfort Pack – departure:

a. Pack of Services can be booked up to 12 hours prior to the departure time.

b. The Pack of Services will include access to Al Mourjan Business Lounge and Al Maha GOLD Meet & Assist services.

c. The Pack of Services is available only in relation to flights from and to destinations which are part of the Qatar Airways’ network transiting through and departing from Doha.

3. Payment and Refund

3.1  Pack of Services prices are listed in United States Dollars (USD), and payments made in any local currency will be converted based on the Bank’s Selling Rate (BSR) on the day of payment.

3.2  Once purchased, a Pack of Services is non-refundable and non-transferable except in the event that part or all of the services included in a Pack of Services were unavailable and Qatar Airways was unable to reaccommodate such services.

3.3  Downgrading of a Pack of Services is not permitted. A purchased Pack of Services cannot be changed to a lower category of Pack of Services. 

3.4  Voluntary change and/or Cancellation policy:

4. Miscellaneous

Any part of these Terms and Conditions found by any court or other competent authority to be unenforceable shall be considered severable so as not to affect the remainder of the Terms and Conditions in any way. A person who is not a party to the Terms and Conditions has no rights to enforce any part of the Terms and Conditions (whether under any applicable law or otherwise) to the extent permitted by law. These Terms and Conditions shall be governed by the laws of State of Qatar and all legal relations between you and Qatar Airways shall be governed by Qatari law to the exclusion of the UN Convention on Contracts for the International Sale of Goods and international private law. In business transactions with consumers within the European Union, the law of the consumer's place of residence may also be applicable if mandatory consumer law provisions are involved. To the extent permitted by law, you agree to submit to the exclusive jurisdiction of the courts of the State of Qatar for settlement of any dispute, which might arise as a result of or in connection with these Terms and Conditions.  Qatar Airways reserves the right to limit or revoke the product offering at any time prior to purchase.

5. Contact us

Should you have any questions on your Pack of Services, please contact us at any time via our website at  https://www.qatarairways.com/en/help.html through live chat or email.

Al Maha Services Terms and Conditions – Bookings on QR.com 

Booking Policy 

• Al Maha Services Bookings (“Bookings”) have to be made no less than twelve (12) hours prior to the scheduled departure flight time. The Customer shall notify Qatar Airways (qatarairways.com/help) of any itinerary changes up to 12 hours before the scheduled departure flight time. No modification will be accepted in the 12 hours prior to the scheduled departure flight time and Booking will be considered as No Show. 
• Al Maha Services charges are applicable per person. Any additional customer traveling with the customer holding a confirmed Al Maha Services booking that is not covered in the booking will be charged an additional amount for the respective service. Al Maha Services charges are exclusive of taxes. 

Cancellation and Refund Policy 

• If the Bookings are cancelled by the Customer, no refund will be paid to the Customer. Bookings will be considered as “no show” and the paid amount will be forfeited. 

Child Policy 

• Infants, who have not yet reached their 2nd birthday, can access the Al Maha Services as part of parent/guardians’ booking, at no extra charges. If a child airfare is purchased for the infant, Al Maha Services child rates apply for the infant.  
• Children from 2 years to 11 years of age are subject to 50% discount on Gold and Platinum Services and Lounge Access. Add on services shall be excluded from the discount.  
• Children from 12 years of age will be charged at the full rate. 

Note: Rates are applied based on the travel date. 

Additional Terms and Conditions 

• Family Bookings consist of a minimum of two (2) adults (12 years and above) and one (1) child (aged 2 to 11). A maximum of three (3) children are allowed for Family Bookings. Additional person(s), (irrespective of age) will be charged an additional amount of Qatari Riyal One Hundred (QAR 100) per person, however infants (below the age of 2) will not be charged. If the minimum criteria for Family Bookings are not filled, for whatever reason on the date of booked Services, standard Gold Service fees will be charged for each person. 
• Use of the Al Maha Services Transit Lounge and Oryx Lounge is limited to a maximum of six (6) hours and four (4) hours for the Al Maha Services Landside Lounge. Additional hours will be charged and access to lounges is subject to availability. The use of lounges are subject to additional terms and conditions which may be communicated from time to time to Customers within the lounges 
• You recognise that personal data has been given to us for the purposes of making a reservation, purchasing a ticket, obtaining ancillary services, facilitating immigration and entry requirements and making available such data to government agencies in connection with your travel. For these purposes you authorise us to retain and use such data and to transmit it to our own offices, Authorised Agents, government agencies, other carriers or the providers of such services, in whatever the country they may be located. 
• Alcoholic beverages are not available during Holy Month of Ramadan, Eid al-Fitr, Eid al-Adha. 

Meet and Assist Services 

Arrival Services 

• Platinum Arrival: 
  Customers are responsible for identifying themselves to the Al Maha Services hostess who will meet them at the aircraft with a personalised name board. Alternatively, if the aircraft is parked at a remote bay, customers will be met at the bottom of the front stairs of the aircraft. Customers will be escorted to the Al Maha Services Arrivals Airside Lounge, for immigration requirements. Porter services at the baggage claim area will be provided as well as 4 hours lounge access landside and Customers will be escorted to their receiving party. Add on products can be purchased at an additional fee. 
• Gold and Family Arrival: 
  Customers have to report directly to the Al Maha Services Arrivals Airside Lounge, which is located at the far right of the immigration counters, otherwise the Booking will be forfeited and no refund will be given. Add on products can be purchased at an additional fee.  
• Flower Add on Service:
  The Al Maha Services Hostess will welcome customers with a bouquet of flowers upon their arrival in Doha. Once the flower bouquet has been received, customers will be requested to sign the acknowledgement receipt form. Customers may then continue with their arrival formalities. 

Departure Services 

• Platinum Departure: 
  The Al Maha Services hostess will meet Customers at the Departures hall with a personalised name board and assist with expedited check-in and immigration. Customers will be escorted to the Al Maha Services Transit Lounge and will be given priority boarding as well as assistance until entering the aerobridge/aircraft. Six (6) hours lounge access is included and extended lounge access can be purchased for an additional fee.
  
  Customers are required to contact Al Maha Services on (+974) 3329 1629 or (+974) 3326 6509 at least thirty (30) minutes prior to arriving at Hamad International Airport. 

• Gold and Family Departure: 
  Customers will be met at the Departures hall and assisted with expedited check-in and immigration, and escorted to their respective boarding gate for priority boarding.
  
  Customers are required to contact Al Maha Services on (+974) 3329 1629 or (+974) 3326 6509 at least thirty (30) minutes prior to arriving at Hamad International Airport. 

Transit Services 

• Platinum Transit: 
  Customers are responsible for identifying themselves to Al Maha Services hostess who will meet them at the aircraft and assist them with transit formalities and customs clearance. Alternatively, if the aircraft is parked at a remote bay, customers will be met at the bottom of the front stairs of the aircraft. Customers will be granted access to the Al Maha Services Transit Lounge for 6 hours and accompanied to the onward flight for priority boarding. Extended lounge access can be purchased for an additional fee. 
• Gold Transit:
  The Al Maha Services hostess will meet Customers at the aerobridge/aircraft. The Al Maha Services Hostess will then assist customers with transit formalities and customs clearance. Customers will then be escorted to the respective boarding gate for priority boarding. 

Other Services

• All Products (the “Products” means flowers or other add-on products) are subject to availability. Al Maha Services will take all due care while delivering Products to the Customers. We reserve the right to withdraw or amend availability of a Product or Products from time to time without notice. Please ensure that the terms and conditions are read and understood. Flowers are seasonal products and some varieties may therefore not be available or may still be in bud. The delivered bouquet may look differently from the pictures shown on the website. However, Al Maha Services makes reasonable efforts to match the colour and shape of the bouquets shown in the online pictures. Flowers may be booked as an add-on Product to an Arrival Al Maha Services Booking. Product bookings must be made at least twelve (12) hours before the Customer’s scheduled flight departure time. Changes or amendments to Product bookings must be requested no later than twelve (12) hours prior to Customer’s scheduled flight departure time. If changes or amendments are requested less than twelve (12) hours before the Customer’s scheduled flight departure time, the requested changes or amendments may be rejected at Al Maha Services’ own discretion and the Product(s) will be delivered in accordance with the original Product(s) booking or the Customer may elect to cancel the delivery of the Product(s) without any refund. If the Product(s) booking is cancelled by the Customer no refund will be given to the Customer. In the event that a Product is not available, Al Maha Services will provide a refund to the Customer.
• Buggies and wheelchair services are not included in Al Maha Services. Customers shall liaise and make arrangements with their transporting airline in advance in order to address any specific mobility needs including, but not limited to, buggies and wheelchair requests. 

Qatar Airways offers Premium Lounge access at Hamad International Airport (HIA), Doha, and select outstation airports including London (LHR), Beirut (BEY), Paris (CDG), Bangkok (BKK), and Singapore (SIN). Lounge access is available for eligible customers holding valid Qatar Airways tickets, subject to the following terms and conditions.

Eligibility

• Lounge access is available to customers holding a valid Qatar Airways ticket (PNR) in Economy or Business Class.

• Al Safwa First Lounge is reserved for First and Business Class customers only.

• Privilege Club Platinum, Gold, and Silver members may enjoy complimentary or discounted access as per their tier.

• Oneworld Emerald and Sapphire members may be eligible for complimentary or discounted access to select lounges.

 Booking and Payment

• Payment must be completed using accepted Qatar Airways payment methods.

• Lounge stay is limited to six (6) hours. An additional three (3) hours can be purchased at 60% of the base rate.

• Prices vary by location and customer type. Please refer to published rates on qatarairways.com.

Facilities and Services

• Facilities include dining options, Wi-Fi, shower rooms, and quiet areas. Availability may vary by lounge.

• Spa services, where available, are charged separately.

• Access to certain facilities may be restricted during peak times or operational constraints.

Changes and Cancellations

• Changes are permitted up to three (3) hours before departure.

• Cancellations within three hours or no-shows will result in forfeiture of the lounge fee.

• Products are non-refundable except in cases of flight cancellation or service failure.

Service Delivery

• Customers must present themselves at the booked lounge with valid travel documents.

• Access is subject to availability and operational conditions.

Additional Information

For full details on eligibility, pricing, and lounge features, visit qatarairways.com or, if you have booked directly through us, please contact our Customer Service team.  If you have booked through an online travel agency (OTA), you will need to contact the OTA if you require information or assistance with your booking. For more details visit  https://www.qatarairways.com/en/lounges.html

These Terms and Conditions apply to the earning of Avios on eligible Qatar Airways ancillary purchases. They should be read together with the Qatar Airways Privilege Club terms and conditions and any applicable fare, ticket, ancillary, refund, and carriage conditions.

1.    Definitions

For the purposes of these Terms and Conditions:

“Ancillary Product” means an additional product or service offered by Qatar Airways in connection with a flight booking, including eligible paid seat selection, additional baggage, lounge access, Al Maha Meet & Assist, ORYX Airport hotel room, sports equipment baggage, and any other ancillary product that Qatar Airways may designate as eligible from time to time.

“Avios” means the reward currency of Qatar Airways Privilege Club.

“Eligible Ancillary Product” means an Ancillary Product that Qatar Airways makes eligible for Avios earning at the time of purchase.

“Eligible Channel” means Qatar Airways Digital Ancillary Marketplace purchase flow through which Avios earning is made available.

“Eligible Transaction” means a completed purchase of an Eligible Ancillary Product through an Eligible Channel that satisfies all requirements set out in these Terms and Conditions.

“Member” means an eligible Qatar Airways Privilege Club member.

“Privilege Club Number” means the Member’s valid Qatar Airways Privilege Club membership number linked to the relevant booking.

“Qualifying Spend” means the eligible base price paid in cash through the Eligible Channel for an Eligible Ancillary Product.

2.    Eligibility

2.1  Avios earning on ancillary purchases is available only to eligible Qatar Airways Privilege Club Members.

2.2  The Member’s Privilege Club Number must be added to the booking before the relevant Ancillary Product is purchased.

2.3  If the Privilege Club Number is added after the Ancillary Product has been purchased, the purchase will not be eligible to earn Avios.

2.4  Avios earning applies only to Eligible Ancillary Products purchased through an Eligible Channel.

2.5  Ancillary purchases made at the airport, through non-eligible channels, or without a valid Privilege Club Number linked before purchase are not eligible to earn Avios.

2.6  Members of other airline or partner loyalty programs are not eligible to earn Avios under this ancillary earning arrangement unless they are also eligible Qatar Airways Privilege Club Members and satisfy all applicable conditions.

3.    Qualifying Transactions

3.1  To qualify for Avios earning, the Ancillary Product must:

a)    be an Eligible Ancillary Product at the time of purchase;

b)    be purchased through an Eligible Channel;

c)    be linked to a booking containing the Member’s Privilege Club Number before purchase;

d)    be successfully paid for, issued, and confirmed where issuance or confirmation is required;

e)    be associated with a flight that has flown; and

f)     be successfully used by the passenger.

3.2  Payment alone does not create entitlement to Avios. Avios will accrue only where all eligibility, issuance, travel, and usage conditions are satisfied.

3.3  Qatar Airways may determine product, route, passenger, booking, channel, and system eligibility from time to time.

4.    Avios Calculation

4.1  As of 19 May 2026, the applicable earn rate is 3 Avios for every USD 1 of Qualifying Spend.

4.2  Avios are calculated on the base price only.

4.3  The following are excluded from Qualifying Spend:

i.      taxes;

ii.     fees;

iii.    surcharges;

iv.    charges;

v.     amounts paid using Avios;

vi.    discounts or promotional reductions;

vii.   refunded amounts;

viii.  cancelled or unused services;

ix.    any non-revenue components; and

x.     any other amount Qatar Airways determines is not eligible for Avios earning.

4.4  Where Cash + Avios is used, Avios will be awarded only on the eligible cash portion of the base price.

4.5  Ancillary purchases paid entirely using Avios are not eligible to earn additional Avios.

4.6  Qatar Airways may change the applicable earn rate, eligible products, eligibility criteria, or calculation method from time to time.

5.    Currency Conversion

5.1  Avios are calculated in USD.

5.2  Where an Eligible Ancillary Product is purchased in a currency other than USD, the eligible amount will be converted into USD using the applicable exchange rate determined by Qatar Airways at the time of purchase.

6.    Accrual Timing and Conditions

6.1  Avios will not be credited at the time of purchase.

6.2  Subject to these Terms and Conditions, Avios will be credited after the relevant flight has been flown and the Eligible Ancillary Product has been successfully used.

6.3  Accrual may depend on system confirmation that the relevant ancillary document, transaction record, or equivalent system status has been recorded as flown, used, or otherwise eligible.

6.4  If eligible Avios do not appear within 15 days after the relevant flight has been flown and the ancillary service has been used, the Member may contact Qatar Airways support at https://www.qatarairways.com/en-qa/help.html.

7.    Non-Eligible Scenarios

7.1  Avios will not be awarded in the following circumstances:

i.      the Privilege Club Number was not added to the booking before the ancillary purchase;

ii.     the ancillary purchase was made through a non-eligible channel;

iii.    the ancillary purchase was made at the airport;

iv.    the ancillary product was not an Eligible Ancillary Product at the time of purchase;

v.     payment failed or was not completed;

vi.    the ancillary service was cancelled, refunded, or unused;

vii.   the passenger did not travel or was a no-show;

viii.  the flight was cancelled and the ancillary service was not rebooked and successfully used on a new flight;

ix.    the purchase was paid entirely using Avios;

x.     the transaction is suspected to involve fraud, abuse, misuse, or manipulation; or

xi.    Qatar Airways is unable to verify eligibility based on its records or cannot be confirmed in its systems.

7.2  The above list is not exhaustive. Qatar Airways may determine that a transaction is not eligible where the applicable criteria have not been satisfied.

8.    Refunds, Cancellations and Adjustments

8.1  Avios will not be awarded for cancelled, refunded, or unused ancillary purchases.

8.2  If Avios have already been credited and the related ancillary purchase is later refunded, cancelled, reversed, charged back, or otherwise determined to be ineligible, Qatar Airways may reverse, deduct, or adjust the Avios.

8.3  If only part of an ancillary transaction is refunded or adjusted, Qatar Airways may recalculate the Avios based on the remaining eligible Qualifying Spend.

8.4  If a paid ancillary service is changed for operational reasons but the passenger receives and uses an equivalent alternative service, the transaction may remain eligible for Avios.

8.5  If the ancillary service is not delivered, not used, or refunded, Avios will not be awarded or may be reversed.

9.    System and Technical Limitations

9.1  Avios earning is subject to system availability, successful capture of the Privilege Club Number, successful payment processing, transaction confirmation, issuance records, and post-travel reconciliation.

9.2  Qatar Airways will not be responsible for failure to award Avios where the relevant eligibility information was not captured, transmitted, processed, or verified due to circumstances outside Qatar Airways’ reasonable control, including third-party system, payment, network, booking, or data errors.

9.3  Qatar Airways may correct, delay, withhold, reverse, or adjust Avios where required due to system error, technical failure, duplicate posting, incorrect posting, or subsequent eligibility review.

10.  Qatar Airways Discretion and Final Decision

10.1  Qatar Airways may determine, in its reasonable discretion, whether an ancillary purchase is eligible to earn Avios.

10.2  Qatar Airways may add, remove, suspend, or modify eligible products, eligible channels, earn rates, calculation methods, and eligibility criteria at any time.

11.  Fraud, Abuse and Misuse

11.1  Qatar Airways may withhold, suspend, reverse, or cancel Avios where it reasonably suspects fraud, abuse, misuse, manipulation, duplicate claims, refund abuse, chargeback abuse, or any conduct inconsistent with these Terms and Conditions or the Privilege Club terms and conditions.

11.2  Qatar Airways may request supporting information to verify eligibility.

11.3  Qatar Airways may take any action available under the Privilege Club terms and conditions, including account review, suspension, adjustment, or termination, where fraud or abuse is identified.

12.  Tier Qualification

12.1  Avios earned from ancillary purchases reward Avios only.

12.2  Ancillary Avios do not count toward tier qualification, tier retention, tier upgrade, Qpoints, or any other status-related metric unless Qatar Airways expressly states otherwise.

13.  Family Accounts

Where the passenger is part of a Privilege Club Family Account, all Avios earned from eligible ancillary purchases will be automatically credited to and pooled into the main account holder’s account.

14.  Limitation of Liability

14.1  To the maximum extent permitted by applicable law, Qatar Airways shall not be liable for any indirect, consequential, special, or incidental loss arising from or in connection with Avios earning on ancillary purchases.

14.2  Qatar Airways’ liability, if any, in relation to an eligible ancillary Avios accrual issue shall be limited to correcting the relevant Avios posting where Qatar Airways determines that the Member was eligible and the Avios were not correctly credited.

14.3  Nothing in these Terms and Conditions limits or excludes liability that cannot be limited or excluded under applicable law.

15.  Changes to These Terms

15.1  Qatar Airways may amend these Terms and Conditions from time to time.

15.2  The terms applicable to a purchase will be those in effect at the time of the relevant ancillary purchase, unless Qatar Airways is required to make changes due to legal, regulatory, operational, fraud prevention, system, or program requirements.

1. Qatar Airways makes available products and/or services not owned or controlled by Qatar Airways including (but not limited) to WiFi, eSIM cards, insurances, hotel accommodation, various transportation, international lounges, international meet and assist, VIP services, fast track, cultural and/or sporting activities provided by third party service providers acting as independent contractors and not as agents or employees of Qatar Airways. Qatar Airways has limited liabilities only in terms of the arrangements directly under its control and does not endorse, guarantee or assume responsibility in relation to the products and/or services provided by any third-party service providers.

2. To the extent permitted by applicable law, Qatar Airways shall under no circumstances be liable to You or any person travelling with You for (i) any death, personal injury, property damage, sickness, accident, loss, delay, increased expense, consequential loss or any misadventure howsoever caused, (ii) any act, omission, default of any third party service providers, including (but not limited to) any hotelier, carrier, overseas tour operator, suppliers, handling agents, insurers or by any of their agents or employees who may be engaged or concerned in the provision of any products and/or services such as (but not limited to) WiFi, eSIM cards, insurances, hotel accommodation, various transportation, international lounges, international meet and assist, VIP services, fast track, cultural and/or sporting activities, or any other product and/or service for You or for any person traveling with You howsoever caused, and (iii) the temporary or permanent loss of or damage to your or, your travelling companion’s, baggage or personal property howsoever caused.

3. By participating in any activity or receiving any products and/or services from any third-party service providers you fully acknowledge, understand and assume the risk(s) involved by such activities, products and/or services including the risks of death or injury to yourself and damage to your property or to any persons traveling with You and their property. Any third-party service providers may at their own discretion, require You to sign their liability waiver prior to, and as condition of, participating in the activity or receiving the products and/or services they offer. You are advised to read the terms and conditions and privacy policies of any third-party service providers.

4. In the event You are not satisfied with the products and/or services provided by any third-party service providers, your complaint needs to be registered onsite with the relevant third-party service provider front-office, or online using the web link provided on eth relevant third-party service provider’s website. If you choose to cancel your initial booking, refund (if any applicable) shall be subject to the approval of the relevant third-party service provider as the case may be. In the event of disputes in relation to your complaint, Qatar Airways may offer all reasonable assistance but will not be responsible for any claims and for any compensation in relation thereto.

Please carefully review Qatar Airways’ refund policy in relation to your eSIM product purchase outlined below:

1. Non-refundable products
Once an e-Sim product has been purchased and the purchase process is successfully completed, the eSIM product is non-refundable except for defective or damaged eSIM products as provided below.
Please ensure that you review all eSIM product details and specifications before completing your purchase.

2. Refunds for incomplete purchase
If the purchase process for an eSIM product has not been fully and successfully completed or processed due to technical errors or payment issues, you may be eligible for a refund by Qatar Airways. Please contact our customer support team for further assistance.

3. Defective or damaged eSIM products
In the event that you receive a defective eSIM product, please reach out to TripAdd customer support services for further assistance via email at support@tripadd.com.
TripAdd LLC and Qatar Airways teams will investigate and resolve the issue accordingly by replacing the defective eSIM product or providing a refund on a case-by-case basis.

1. Non-refundable products
Once the Meet and Greet has been purchased, it is non-refundable.
Please ensure that you review all the Meet and Greet details and conditions before completing your purchase.

2. Refunds for incomplete purchases
If the purchase of the Meet and Greet was not successful due to technical reasons, you may be eligible for a refund. Please contact us for further assistance.

3. Important information about your Meet and Greet
If you encounter any issues at the airport while availing the service, please contact the service team directly using the contact details provided in the confirmation email.

1. Non-refundable products
Once the Lounges has been purchased, it is non-refundable.
Please ensure that you review all the Lounges details and conditions before completing your purchase.

2. Refunds for incomplete purchases
If the purchase of the Lounges was not successful due to technical reasons, you may be eligible for a refund. Please contact us for further assistance.

3. Important information about your Lounges
If you encounter any issues at the airport while availing the service, please contact the service team directly using the contact details provided in the confirmation email.

1. Non-refundable products
Once the fast track service has been purchased, it is non-refundable.
Please ensure that you review all fast track service details and conditions before completing your purchase.

2. Refunds for incomplete purchases
If the purchase of the fast track service was not successful due to technical reasons, you may be eligible for a refund. Please contact us for further assistance.

3. Important information about your fast track service
If you encounter any issues at the airport while availing the service, please contact the service team directly using the contact details provided in the confirmation email. 

1. Non-refundable products
Once the Smart Travel Pack services has been purchased, it is non-refundable. Please ensure that you review all the Smart Travel Pack services details and conditions before completing your purchase.

2. Refunds for incomplete purchases
If the purchase of the Smart Travel Pack services was not successful due to technical reasons, you may be eligible for a refund. Please contact us for further assistance.

3. Important information about your Smart Travel Pack services
If you encounter any issues at the airport while availing the service, please contact the service team directly using the contact details provided in the confirmation email.