Passenger Guidelines - Security Situation - COMMQ157

‎ 02 March 2026

Effective date: 2 March 2026 - 10:40 PM (UTC+03:00)

Guidelines for 157 ticketed customers who wish to change their flights due to the current security situation.

View JWC policy

Type of bookings

-Confirmed tickets and associated ancillaries

-Passengers onloaded from standby or waitlist

-Unticketed group bookings, where the deposit has been collected or contract signed

Affected flights, cities

Passengers travelling to/from/via DOH

Tickets issued by

10 March 2026

Original travel dates

28 February – 10 March 2026

New travel dates

+/- 14 days from the original travel date

Rebooking guidelines

-Rebooking on QR Operating flights into the lowest available RBD within the same cabin for all unused operated by:

  1. QR
  2. 6E, AA, AT, AY, BA, CZ, GA, JL, MF, MH, PR, VA, WB - applies to all these carriers on flights to/from DOH only
  3. IB flights (including those operated by I2 or YW)

-Rebooking on codeshare/interline is as per force majeure terms and conditions (fare rules)

Number of free reissues

Two reissues permitted

Endorsement

 The first 5 characters of the endorsement / restriction field must be annotated with INVOL, and fare calculation should begin with I-

No-show condition waiver

No-show penalties are waived for impacted O&D only, provided, situation for impacted travel occurred 5 days or less prior

to departure from place of embarkation, regardless of whether the fare rules allow no-show or require a penalty

Refund condition waiver

-Refund penalties are waived for 157 tickets or EMDs, regardless of whether the rules allow refund or require a penalty

-Impacted 157 EMDs issued for ancillary services can be refunded regardless of the ticket has been refunded or rebooked
Important Information All other terms and conditions as per JWC

NDC Bookings – Change, Refund & Cancellation
The process to manage NDC bookings impacted by schedule change or disruption, depends on the servicing requirement and NDC platform.

Refunds: 
- Please process via the Trade Portal Self-Service Form

Change:
- Amadeus (Sell Connect and/or Travel API), Travelport (Smartpoint) or Verteil: Please manage directly on your NDC platform where changes can be made for free (provided that it's within the commercial policy)
- All other GDS / aggregators: Please contact the QR B2B Customer Contact Centre

View the detailed process flow (PDF) for step‑by‑step guidance.