Please be advised that following a recent back-end change, when creating an order for a passenger(s) containing a name length exceeding the Qatar Airways policy, Sellers (Trade Partners) may encounter an error: INVALID NAME LENGTH: ITEM TOO LONG / NOT ENTERED

There are a few ways this issue may be resolved.

• - Remove the date of birth when the Identity Document is not mandated by local regulation
  • - Remove the title (however, please keep the gender code as it is a mandatory element)
  • - Remove the adult’s middle name. Make sure the first and last names are filled as per passport
  • - If the Order includes both an adult and infant, remove the infant’s middle name. Make sure the first and last names are filled as per passport

In case you still face the error, please do not hesitate to contact QR Retailing Support via: qrretailingsupport@qatarairways.com.qa

Thank you for your continued support!

The Qatar Airways Distribution Team