Qatar Airways
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Passenger Guidelines - Security Situation - COMMQ157
Updated date: 30 March 2026 - 3:45 PM (UTC+03:00)
Updated date: 30 March 2026 - 03:45 PM (UTC+03:00)
Extended guidelines issued due to the current security situation for 157 ticketed customers who are impacted by involuntary situations (as defined in JWC) or wish to change their travel plans for flights which are still scheduled to operate:
Type of bookings |
As per JWC |
Affected flights, cities |
Passengers travelling to/from/via DOH |
Tickets issued by |
30 April 2026 |
Original travel dates |
28 February – 15 June 2026 |
New travel dates |
See “Rebooking guidelines” below |
Rebooking guidelines (options can be followed in any order) |
Option 1: Rebook on QR with new travel date not later than 31 October 2026 (within the same seasonality) see note 2 below
Option 2: Rebook on QR + OAL with new travel date not later than 31 October 2026 (within the same seasonality) see note 2 below
Option 3: As per JWC See notes 1 and 2 below Option to keep ticket open: Option 4: Original departures (commencement of travel) up to 31 March 2027
|
Number of free reissues |
Multiple |
Endorsement |
As per JWC |
No-show condition waiver |
As per JWC |
Refund condition waiver |
As per JWC *Any ticket, whether unused or partially used, that remains under the control of the agent’s IATA/Office ID should be refunded by the issuing agent. • For GDS bookings, refunds should be processed through the respective GDS and will be settled via BSP/ARC, with the amount included in the agent’s next settlement. • For NDC bookings, refund requests should be submitted through the Trade Portal self‑service refund functionality. |
Important InformationUpdated |
Contact Qatar Airways Customer Contact Centre for passengers whose flight was diverted to another airport and wish to rebook their tickets according to these guidelines to final destination or travel back Minimum Connecting Time (MCT) for transiting customers in Doha is 60 minutes. Stopover for the Purpose of Connection (STPC) for Travel up to 15 June 2026 • If your clients are travelling up to 15 June with a transit time of 8-24 hours they are eligible for STPC. • If your clients travel is more than 72 hours away: You may submit their STPC request online through the Trade Portal. • If your clients travel is within the next 72 hours: Please inform your client to approach the STPC Desk at Transfer on arrival to receive their complimentary room during transit. • *For travel beyond 15 June: The standard STPC eligibility policy applies All other T&C as per JWC |
Notes :
1 When selecting OAL feeder according to ticketed fare basis code:
- Rebook for same origin and destination according to ticketed fare basis code, regardless of fare value (select routing and its permitted OAL feeders/sectors, QR + OAL flight numbers and RBDs)
2 May rebook return flights up to original length of stay (within the same seasonality) and according to the same T&C of the selected option
Flight Rebooking Decision Guide
Use the decision flow below to quickly determine the correct rebooking approach.
View the Flight Rebooking Decision Flow (PDF)
Question 1 of 3
1/3 Steps to go
Keep ticket open
Flights departing to and from Doha until 15 June
Qatar Airways is currently operating a limited number of flights till 15 June 2026. These schedules have been enhanced to give more flexibility to passengers wishing to travel.
| Abidjan (ABJ) from 16 April | Harare (HRE) |
| Abuja (ABV) | Johannesburg (JNB) |
| Accra (ACC) from 16 April | Kilimanjaro (JRO) |
| Addis Ababa (ADD) | Kinshasa (FIH) from 16 May |
| Algiers (ALG) | Lagos (LOS) |
| Cairo (CAI) | Luanda (NBJ) from 16 May |
| Cape Town (CPT) | Lusaka (LUN) |
| Casablanca (CMN) | Maputo (MPM) |
| Dar Es Salaam (DAR) | Nairobi (NBO) |
| Durban (DUR) | Tunis (TUN) |
| Entebbe (EBB) |
| Chicago (ORD) | San Francisco (SFO) from 11 June |
| Dallas (DFW) | São Paulo (GRU) |
| Miami (MIA) | Seattle (SEA) from 16 April |
| Montreal (YUL) | Toronto (YYZ) |
| New York (JFK) | Washington, DC (IAD) |
| Ahmedabad (AMD) | Guangzhou (CAN) | Male (MLE) |
| Amritsar (ATQ) | Hangzhou (HGH) from 16 May | Manila (MNL) |
| Bangkok (BKK) | Hanoi (HAN) | Multan (MUX) |
| Beijing (PKX) | Ho Chi Minh City (SGN) | Mumbai (BOM) |
| Bengaluru (BLR) | Hong Kong (HKG) | Penang (PEN) |
| Chengdu (TFU) from 16 May | Hyderabad (HYD) | Peshawar (PEW) |
| Chennai (MAA) | Islamabad (ISB) | Phnom Penh (KTI) |
| Chongqing (CKG) from 16 May | Jakarta (CGK) | Phuket (HKT) |
| Clark, Philippines (CRK) | Karachi (KHI) | Seoul (ICN) |
| Colombo (CMB) | Kathmandu (KTM) | Shanghai (PVG) |
| Delhi (DEL) | Kochi (COK) | Sialkot (SKT) |
| Denpasar / Bali (DPS) | Kolkata (CCU) | Singapore (SIN) |
| Dhaka (DAC) | Kuala Lumpur (KUL) | Thiruvananthapuram (TRV) |
| Goa (GOX) from 16 May | Lahore (LHE) | Tokyo (NRT) |
| Amsterdam (AMS) | Frankfurt (FRA) | Munich (MUC) |
| Ankara (ESB) from 16 May | Geneva (GVA) from 16 April | Mykonos (JMK) from 23 May |
| Antalya (AYT) from 23 May | Istanbul (IST) | Nice (NCE) from 16 May |
| Athens (ATH) | Larnaca (LCA) | Paris (CDG) |
| Barcelona (BCN) | London Gatwick (LGW) from 16 May | Rome (FCO) |
| Berlin (BER) | London Heathrow (LHR) | Sarajevo (SJJ) from 22 May |
| Birmingham (BHX) | Madrid (MAD) | Stockholm (ARN) from 16 April |
| Bodrum (BJV) from 22 May | Málaga (AGP) from 22 May | Trabzon (TZX) from 22 May |
| Bucharest (OTP) | Manchester (MAN) | Vienna (VIE) from 16 April |
| Copenhagen (CPH) | Milan (MXP) | Warsaw (WAW) |
| Dublin (DUB) | Moscow (SVO) | Zurich (ZRH) |
| Edinburgh (EDI) |
| Abha (AHB) from 16 May | Medina (MED) from 1 May |
| Al Ula (ULH) from 16 April | Muscat (MCT) |
| Dammam (DMM) | Red Sea (RSI) from 16 April |
| Ha’il (HAS) from 16 April | Riyadh (RUH) |
| Jeddah (JED) | Salalah (SLL) |
| Brisbane (BNE) from 16 May |
| Melbourne (MEL) |
| Perth (PER) |
| Sydney (SYD) |
Passenger Guidelines - Security Situation - COMMQ157 FAQ's
Option 1
Rebooking is allowed on Qatar Airways (QR) and QR flight numbers operated by 6E, AA, AT, AY, BA, CZ, GA, IB, JL, MF, MH, PR, VA and WB. This applies to to/from Doha sectors only, and tickets must be rebooked in the same booking class as the original booking
Option 2
Rebooking is permitted on a combination of Qatar Airways (QR) and other airlines (OAL), with a new travel date no later than 31 October 2026 (within the same seasonality – see Note 2).
Rebooking must be for the same origin and destination, in accordance with the options permitted under the original ticketed fare basis (see Note 1).
This option applies only where the original flight is impacted by an involuntary disruption (e.g. flight cancellation)
Option 3
As per JWC see notes 1 & 2 below
Option to keep ticket open:
Option 4
- Original travel commencement on or before 31 March 2027
- Applies to fully or partially unutilized tickets
- The rebooking fee can be waived; all other fare rules continue to apply
- Applicable to non‑changeable fares
Group bookings follow the same rebooking framework as individual tickets. Please refer to JWC
For partially utilized group tickets, refer to the link below for the attached refund calculation methodology referenced in the guideline.
Agents may continue servicing the booking only if it remains technically editable in their system and changes are within JWC guidelines. If not serviceable, further changes can be handled by Qatar Airways
We seek our trade partners’ support to calculate refunds based on unutilized value. If you are experiencing issues processing refunds (e.g. NDC/system limitations), kindly submit via the Trade Portal refund request form.
Please check our Trade Portal regularly for updates to our policy, including changes to the applicable ticketing/travel windows.
The Security Situation – COMMQ157 guideline has currently defined the eligible scope as:
- Tickets issued by: 30 April 2026
- Original travel dates: 28 February to 15 June 2026
For NDC bookings impacted by schedule change or disruption, refunds must be processed via the Trade Portal Refund Request Form.
For this current situation, use the Passenger Guidelines - Security Situation document as the event-specific operational guidelines that applies on top of the evergreen Journey with Confidence (JWC) – COMMQ157V1.0policy.
For all aspects that are not covered under the Passenger Guidelines - Security Situation document, you may refer to the Journey with Confidence (JWC) – COMMQ157V1.0 for applicable guidelines.
For the current situation, the following applies:
- Security Situation – COMMQ157 serves as the event-specific operational guide
- JWC – COMMQ157 acts as the evergreen policy framework for disrupted travel guidelines
The JWC guidelines provides illustrations for out‑of‑sequence travel and reissue limits, helping agents understand how unused segments, reissues, and refunds should be handled following an involuntary disruption
Trade partners may get in touch with our B2B contact centre via the customer contact hotlines, or via Live Chat by logging in to Trade Portal. We seek your patience and understanding at this time, as our teams are currently experiencing high volumes.
For NDC bookings impacted by schedule change or disruption, the servicing route depends on the type of request:
- For NDC refunds, submit via the Trade Portal Self Service Refund Request Form
- For NDC rebooking:
- If using Amadeus Sell Connect / Travel API, Travelport Smartpoint, or Verteil → service directly in your NDC platform (free within commercial policy).
- For all other GDS/aggregators → contact the QR Customer Contact Centre.
- For passengers whose flight was diverted, and they need rebooking to final destination or return travel → contact the Qatar Airways Customer Contact Centre.
Trade partners may get in touch with their local QR Teams to make changes We seek your patience and understanding at this time, as our teams are currently experiencing high volumes.
Please be assured that we are fully committed to support you for Qatar Airways issued tickets (on 157 ticket stock), Qatar Airways will work with you in getting your clients to where they need to be.
We do seek your understanding that in certain situations, availability constraints outside of our control may limit our ability to fully meet the requirements for certain itinerary changes.
We are progressively resuming operations for a number of our destinations and are providing rebooking options to help you manage your client’s travels.
We currently have no plans at this point to operate point-to-point repatriation flights, unless there are specific operational requirements.
For the latest information, please check in regularly on our Trade Portal. If you would like to receive updates from us, please register on the Trade Portal and ensure your contact details are up to date
NDC Rebooking Guideline
NDC Bookings – Change, Refund & Cancellation
The process to manage NDC bookings impacted by schedule change or disruption, depends on the servicing requirement and NDC platform.
NDC Refunds:
- Please process via the Trade Portal Self-Service Form
Change booking in NDC:
- Amadeus (Sell Connect and/or Travel API), Travelport (Smartpoint) or Verteil: Please manage directly on your NDC platform where changes can be made for free (provided that it's within the commercial policy)
- All other GDS / aggregators: Please contact the QR B2B Customer Contact Centre
View the detailed process flow (PDF) for step‑by‑step guidance.
Refunds for Ancillary Services
To support agencies during the recent disruption, Qatar Airways has temporarily enabled direct refund of selected ancillary EMDs in GDSes.
This is a temporary facilitation - standard ancillary refund guidelines remain applicable.
Agents may refund the original ancillary EMD directly in GDS if:
- - The EMD coupon status is OPEN
- - The associated ticket is refunded on or before 30 April 2025, or travel falls between 28 February and 15 June 2026
Batch enablement
- - Tickets cancelled on or before 22 March 2026: Direct EMD refund in GDS has been enabled
- - Tickets cancelled from 23 March 2026 onwards: Refund permissions are being progressively enabled in batches
- - Further updates will be shared on the Trade Portal
If the EMD is not yet enabled for refund, agents may either:
- - Follow the standard ancillary refund process, in line with Passenger Guidelines. or
- - Wait for the next batch update when direct refund permission is enabled in GDSes
Channel‑specific notes
- - GDS‑issued ancillaries: Direct refund in GDS is available as batches are enabled.
- - Ancillaries purchased online (Trade Portal / qatarairways.com): Refunded automatically once the ticket is refunded.
- - NDC bookings: Submitting a ticket refund via the Trade Portal will automatically refund all associated ancillary EMDs.