MDD VerticaFare Tracking ID Dynamic Fare Tracking ID Histogram Fare Tracking ID Fares Strip Fare Tracking ID Boxever Tracking ID Boxever ML Tracking ID Homepage Fares Tracking ID Boxever Offers Tracking ID Header Checkin ID Manage Booking Checkin ID BPG Desktop ID BPG Mobile ID Complement Journey Link IID Search Results - Manage Booking IID New Destinationprice Discover cta IID Content Strip Manual Fares IID Content Strip Dynamic Fares IID
ALL60431240 ALL54330180 ALL62332760 ALL59705690 ALL21786150 (DefaultValue) ALL11101210 ALL75955700 (DefaultValue) ALL65919200 (DefaultValue) ALL50312570 (DefaultValue) ALL54261150 (Default Value) ALL29548590 (Default Value) ALL40778730 ALL96603970

Flight Rebooking Decision Guide

 

Use the decision flow below to quickly determine the correct rebooking approach.

Need a quick guide?

View the Flight Rebooking Decision Flow (PDF)

Question 1 of 4

1/4 steps to go

Step 1 Container

Form Top Content Container

Was the ticket issued on or before 30 April 2026?

Form Bottom Content Container

* Journey with Confidence​ Applicable for 157 tickets & EMDs​.

Option Content Container for No

Standard JWC policy for disrupted travel applicable

TICKETING RULES

First 5 chars of endorsement/ restriction field →  annotate INVOL​. Fare calculation must begin with I-​

Diverted flight → contact QR Customer Contact Centre to rebook to final destination or return.

NDC BOOKINGS - SEPERATE PROCESS

Process depends on servicing requirement & NDC platform.

Refunds: via Trade Portal Self-Service

GDS/aggregators (excl.Amadeus, Travelport): contact QR B2B contact center.

Step 2 Container

Form Top Content Container

Are the travel dates between 28 February and 15 June 2026?​

Form Bottom Content Container

Option Content Container for No

Standard JWC policy for disrupted travel applicable

TICKETING RULES

First 5 chars of endorsement/ restriction field →  annotate INVOL​. Fare calculation must begin with I-​

Diverted flight → contact QR Customer Contact Centre to rebook to final destination or return.

NDC BOOKINGS - SEPERATE PROCESS

Process depends on servicing requirement & NDC platform.

Refunds: via Trade Portal Self-Service

GDS/aggregators (excl.Amadeus, Travelport): contact QR B2B contact center.

Step 3 Container

Form Top Content Container

What does your client want to do?

Form Bottom Content Container

Option Content Container for Keep Options Open

Keep ticket open

  • For original commencement oftravel until 31 March 2027.​
  • Applies to both fully or partially unutilized tickets​
  • Rebooking fee waived (applies also to non-changeable fares)​
  • All other fare rules apply​

TICKETING RULES

First 5 chars of endorsement/ restriction field →  annotate INVOL​. Fare calculation must begin with I-​

Diverted flight → contact QR Customer Contact Centre to rebook to final destination or return.

NDC BOOKINGS - SEPERATE PROCESS

Process depends on servicing requirement & NDC platform.

Refunds: via Trade Portal Self-Service

GDS/aggregators (excl.Amadeus, Travelport): contact QR B2B contact center.

Option Content Container for Cancel Travel Plans​

Refund ticket​

  • Refund fee waived for tickets and EMDs regardless of original ticket conditions.
  • Unutilized ancillary services can be refunded even if associated ticket not cancelled.
  • No-show feeswaived as per JWC standard policy.

TICKETING RULES

First 5 chars of endorsement/ restriction field →  annotate INVOL​. Fare calculation must begin with I-​

Diverted flight → contact QR Customer Contact Centre to rebook to final destination or return.

NDC BOOKINGS - SEPERATE PROCESS

Process depends on servicing requirement & NDC platform.

Refunds: via Trade Portal Self-Service

GDS/aggregators (excl.Amadeus, Travelport): contact QR B2B contact center.

Step 4 Container

Form Top Content Container

Multiple reissues allowed; QR flight defined as QR flight numbers operated by QR or partner carriers (to/from DOH only) ​.

Form Bottom Content Container

Option Content Container for New travel dates +/-14 days of original departure​

Rebook on QR or QR + other airlines ​

  • Standard JWC policy applies​.
  • If QR + other airlines, you may rebook same O&D according to options in ticketed fare basis code REGARDLESS OF FARE VALUE  *see notes

* Notes :

When selecting OAL feeder according to ticketed fare basis code:​

- Rebook for same origin and destination according to ticketed fare basis code, regardless of fare value (select routing and its permitted OAL feeders/sectors, QR+ OAL flight numbers and RBDs)
 

If original return flight date (inbound) outside of permitted travel period, new return date may be rebooked to date within the original length of stay, subject to T&Cs of selected option & within same seasonality
Customers holding FIT, group or redemption tickets and transiting through DOH up to 15 June 2026 with a connection time of 8–24 hours are eligible for Stopover for the Purpose of Connection(STPC), regardless of immediate connection, RBD or fare value

Option Content Container for New travel dates beyond +/-14 days, no later than 31 October 2026 (maintain same seasonality)

For new travel dates (outbound & inbound) by 31 October 2026 (within same seasonality)

  • IF QR FLIGHT NUMBERS ONLY: 
    Same O&D or alternate airports either in same country or within 750-mile TPM radius; rebook in same QR RBD​.
  • IF QR + OTHER AIRLINES (ONLY FOR INVOL SITUATIONS):
    Same O&D according to options in ticketed fare basis REGARDLESS OFFARE VALUE *see notes ​

* Notes :

When selecting OAL feeder according to ticketed fare basis code:​

- Rebook for same origin and destination according to ticketed fare basis code, regardless of fare value (select routing and its permitted OAL feeders/sectors, QR+ OAL flight numbers and RBDs)
 

If original return flight date (inbound) outside of permitted travel period, new return date may be rebooked to date within the original length of stay, subject to T&Cs of selected option & within same seasonality
Customers holding FIT, group or redemption tickets and transiting through DOH up to 15 June 2026 with a connection time of 8–24 hours are eligible for Stopover for the Purpose of Connection(STPC), regardless of immediate connection, RBD or fare value

Option Content Container for Additional flexibility for tickets issued by 31 March 2026 and original travel by 15 April 2026 ​

Rebook for travel on QR flight numbers only, new travel date up to 31 May 2026 (outbound & inbound)​

  • On lowest available RBD​
  • Same O&D or alternate airports either in same country or within 750-mile TPM radius​
  • ONLY FOR INVOL SITUATIONS​
Customers holding FIT, group or redemption tickets and transiting through DOH up to 15 June 2026 with a connection time of 8–24 hours are eligible for Stopover for the Purpose of Connection(STPC), regardless of immediate connection, RBD or fare value