Qatar Airways
Your perfect travel companion
Passenger Guidelines - Security Situation - COMMQ157
04 March 2026Effective date: 4 March 2026 - 06:50 PM (UTC+03:00)
Extended guidelines issued due to the current security situation for 157 ticketed customers who are impacted by flight cancellations or wish to change their travel plans for flights which are still scheduled to operate.
Type of bookings |
As per JWC |
Affected flights, cities |
Passengers travelling to/from/via DOH |
Tickets issued by |
15 March 2026 |
Original travel dates |
28 February – 15 March 2026 |
New travel dates |
See “Rebooking guidelines” below |
Rebooking guidelines |
Option 1: As per JWC Option 2: Additional flexibility for rebooking on OAL operated flight numbers (code-share marketing flight numbers are not permitted): - Tier 1: Rebooking of all cancelled flights is allowed for a new travel date within 10 days from involuntary ticket reissue on carriers specified here into the lowest available RBD within the same cabin for: - Same origin and destination - Tier 2: Rebooking of all cancelled flights is allowed for a new travel date within 2 days from involuntary ticket reissue on all other carriers where QR has interline agreement (not specified in Tier 1) into the lowest available RBD within the same cabin for: - Same origin and destination Option 3: Rebook unused sectors for a new travel date within ticket validity, same origin, destination. Must apply RBD, routing, flight numbers, max. stay, seasonality and blackouts according to fare rules. |
Number of free reissues |
As per JWC |
Endorsement |
As per JWC |
No-show condition waiver |
As per JWC |
Refund condition waiver |
As per JWC |
Important Information |
Contact Qatar Airways Customer Contact Centre for passengers whose flight was diverted to another airport and wish to rebook their tickets according to these guidelines to final destination or travel back All other T&C as per JWC |
NDC Bookings – Change, Refund & Cancellation
The process to manage NDC bookings impacted by schedule change or disruption, depends on the servicing requirement and NDC platform.
Refunds:
- Please process via the Trade Portal Self-Service Form
Change:
- Amadeus (Sell Connect and/or Travel API), Travelport (Smartpoint) or Verteil: Please manage directly on your NDC platform where changes can be made for free (provided that it's within the commercial policy)
- All other GDS / aggregators: Please contact the QR B2B Customer Contact Centre
View the detailed process flow (PDF) for step‑by‑step guidance.