Please refer to the Passenger Guidelines – Extended Journey with Confidence for details on available rebooking options.

This means that agents may check all QR + OAL rebooking options that are permitted under the original ticketed fare basis. This includes checking:

• Permitted routings and carriers
• Eligible flight numbers and booking classes (RBDs)

Agents should refer to their respective GDS entries and displays to validate these fare rule conditions before rebooking.

Rebooking can be completed using the same fare basis code, even if the new base fare amount differs from the original ticket, as long as the new itinerary fully complies criteria given above.

Please note that options from different fare values cannot be mixed or combined—the selected option must comply with a single, consistent fare rule set.

We have provided an example for your reference in attached document.

Group bookings follow the same rebooking framework as individual tickets. Please refer to JWC

For partially utilized group tickets, refer to the link below for the attached refund calculation methodology referenced in the guideline.

Agents may continue servicing the booking only if it remains technically editable in their system and changes are within JWC guidelines. If not serviceable, further changes can be handled by Qatar Airways

We seek our trade partners’ support to calculate refunds based on unutilized value. If you are experiencing issues processing refunds (e.g. NDC/system limitations), kindly submit via the Trade Portal refund request form.

For NDC bookings impacted by schedule change or disruption, refunds must be processed via the Trade Portal Refund Request Form. 

For this current situation, use the Passenger Guidelines - Security Situation document as the event-specific operational guidelines that applies on top of the evergreen Journey with Confidence (JWC) – COMMQ157V1.0policy.

For all aspects that are not covered under the Passenger Guidelines - Security Situation document, you may refer to the Journey with Confidence (JWC) – COMMQ157V1.0 for applicable guidelines.

For the current situation, the following applies:

• Security Situation – COMMQ157 serves as the event-specific operational guide
• JWC – COMMQ157 acts as the evergreen policy framework for disrupted travel guidelines

The JWC guidelines  provides illustrations for out‑of‑sequence travel and reissue limits, helping agents understand how unused segments, reissues, and refunds should be handled following an involuntary disruption

Trade partners may get in touch with our B2B contact centre via the customer contact hotlines, or via Live Chat by logging in to Trade Portal. We seek your patience and understanding at this time, as our teams are currently experiencing high volumes.

For NDC bookings impacted by schedule change or disruption, the servicing route depends on the type of request:

• For NDC refunds, submit via the Trade Portal Self Service Refund Request Form
• For NDC rebooking:
  • If using Amadeus Sell Connect / Travel API, Travelport Smartpoint, or Verteil → service directly in your NDC platform (free within commercial policy).
  • For all other GDS/aggregators → contact the QR Customer Contact Centre.
• For passengers whose flight was diverted, and they need rebooking to final destination or return travel → contact the Qatar Airways Customer Contact Centre. 

Trade partners may get in touch with their local QR Teams to make changes We seek your patience and understanding at this time, as our teams are currently experiencing high volumes.

Please be assured that we are fully committed to support you for Qatar Airways issued tickets (on 157 ticket stock), Qatar Airways will work with you in getting your clients to where they need to be.

We do seek your understanding that in certain situations, availability constraints outside of our control may limit our ability to fully meet the requirements for certain itinerary changes.

We are progressively resuming operations for a number of our destinations and are providing rebooking options to help you manage your client’s travels.

We currently have no plans at this point to operate point-to-point repatriation flights, unless there are specific operational requirements.

For the latest information, please check in regularly on our Trade Portal. If you would like to receive updates from us, please register on the Trade Portal and ensure your contact details are up to date