Our ongoing commitment to flexible and safe travel
Flexibility and safety, reassured
Hold on to your ticket
With our extended validity, your ticket will be valid for two years from the date of issue, so you can fly when you are ready.
Manage my tripUnlimited changes
Change your travel date or destination within the same class of travel as often as you like, with no fees. (Fare difference applies.)
Manage my tripVoucher worth 10% more
Book on qatarairways.com or our mobile app, and you can exchange your ticket for a voucher with 10% more value.
Exchange with voucherTicket refunds
Get the unused value of your ticket refunded through your original form of payment, with no penalties or refund fees.
Request a refund- Valid for any Qatar Airways tickets purchased either directly from Qatar Airways or through travel agents. If you have booked your ticket through a travel agent, please contact them directly.
- Qatar Airways is entitled to change its flexibility policy with immediate effect and without prior notice.
Keep your ticket open
- Keep your fully unutilized ticket open for two years from original ticket issue date (the date the first booking was made) and apply the value towards future travel.
Changes
- Date and route changes should be made prior to the scheduled departure time that you are booked on. If you have booked directly with Qatar Airways, you may do this through our website or Contact Centres. If you have booked through a travel agency, please contact them directly.
- All original and new travel must be completed by 30 September 2022. The time between the first and last flight on the booking must not exceed 1 year. Rebooking fees and service fees will be waived.
- Rebook into the same booking class (RBD) and ticketed fare basis as the original ticket.
- Any difference in fare, taxes, fees, charges and surcharges will apply
- If your travel is beyond 30 September 2022, ticketed fare basis conditions apply including any difference in fare, taxes, fees, charges and surcharges, and any applicable rebooking and no-show fees.
Refund to the original form of payment
- Refund requests must be made prior to the scheduled departure time that you are booked on. If you have booked directly with Qatar Airways, you may do this through our website by clicking here. If you have booked through a travel agency, please contact them directly.
- If you have booked directly with us, you may refund unutilized refundable value provided the refund is requested within 2 years from the date of issue of the document number presented for refund. If you have booked through a travel agency, please contact the travel agency on the refund deadline.
- Refund penalties and no-show fees will be waived if all flights on the booking were for departure up to 30 September 2022.
- Refund amount will be credited using the original form of payment used to purchase the ticket.