Flexibility and safety, reassured
Flexibility and safety, reassured
We understand your need to feel safe, so that you can travel confidently during these times. That is why we are extending the validity of our guaranteed flexibility policy, applicable to tickets issued up to 31 August 2021 for travel up to 31 May 2022.*
We will continue to offer you the highest standards of hygiene and safety, while operating one of the most sustainable fleets in the skies, for your peace of mind and the wellbeing of our planet. You can always rely on us if your plans change.
*Other terms and conditions apply.
Hold on to your ticket
Keep your ticket and use it when you are ready with our extended ticket validity, now valid for 2 years from the date of ticket issuance for greater flexibility.
Manage bookingUnlimited changes
You can change your travel date and destination within the same booking class, as often as you need with no fees. (Fare difference will apply)
Manage bookingVoucher with 10% more value
For bookings made on qatarairways.com or on our app, you can also exchange the unutilized value of your ticket for a travel voucher with 10% more value.
Exchange with voucherTicket refunds
You also have the option to refund the unutilised value of your ticket to the original form of payment with no penalties or refund fees.
Request a refund- Valid for tickets issued on/before 31 August 2021.
- Valid for any Qatar Airways’ tickets purchased either directly from Qatar Airways or through travel agents. If you have booked your ticket through a travel agent, please contact your travel agent.
- Qatar Airways is entitled to change its Extending Our Commitment Policy with immediate effect and without prior notice to you.
Keep your ticket open
- Keep your fully unutilized ticket open for two years and apply the value towards future travel
Changes
- Please make date and route changes prior to the scheduled departure time that you are booked on. If you have booked directly with Qatar Airways, you may do this through our website or Contact Centres. If you have booked through a travel agency, please contact the travel agency.
- All travel must be completed by 31 May 2022, rebooking fees will be waived
- Rebook into the same booking class (RBD) and ticketed fare basis as the original ticket
- Any difference in fare, taxes, fees, charges and surcharges will apply
- Changes for travel to Australia must be made 3 days prior to original travel date
Refund to the original form of payment
- Please make any refund requests prior to the scheduled departure time that you are booked on. If you have booked directly with Qatar Airways, you may do this through our website or Contact Centres. If you have booked through a travel agency, please contact the travel agency.
- Refund penalties and no-show fees will be waived
- Refund amount will be credited using the original form of payment used to purchase the ticket.