In the Conditions of Carriage, we use the phrase ‘subject to applicable law’ in a number of instances, including without limitation, in those provisions relating to Overriding Law (Article 1(4)), Schedules and cancellation of flights (Article 10) and Liability for damage (Article 16).  In those Articles and in other relevant Articles, where we seek to limit our liability or impose conditions on you, such as your right to a refund and/or compensation if a flight is delayed or cancelled, we do not seek to exclude, restrict, modify rights or remedies you may have under the Australian Consumer Law. 

 Where these Conditions of Carriage apply to consumers in Australia (and consumers of services to and from Australia) (Australian consumer), they are also subject to the Australian Consumer Law and any other Australian law that may apply to the carriage services that we supply. Nothing in these Conditions of Carriage excludes or restricts the application of such laws. These Conditions of Carriage will be read down to the extent necessary to comply with any law, including the Australian Consumer Law.

Consumer Guarantee and Warranties

If you are an Australian consumer, certain warranties and statutory guarantees will apply to the goods and services that we supply to you.

 In relation to services, the consumer guarantees under the Australian Consumer Law include that: 

• We use an acceptable level of care and skill when carrying out our services;

• We supply the services within a reasonable time, if there’s no timeframe that we’ve agreed with you; and

• The services we provide are fit for purpose.

If we do not supply services in the manner described above, you may be entitled to a remedy under the Australian Consumer Law.  In certain circumstances, you may be also entitled to compensation for reasonably foreseeable losses.

Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).

Please note that the above is not a comprehensive outline of the rights that may be available to you under the Australian Consumer Law and we recommend that you refer to the ACCC website or obtain independent legal advice for further information.

• For Air Tariff and Conditions of Carriage, view the Conditions of Carriage - Canada & USA (PDF). 
• Air Passenger Protection Regulations
  If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transport Agency website.
  
  Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit selon le Règlement sur la protection des passagers aériens , à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter https://otc-cta.gc.ca/fra/reglement-sur-protection-des-passagers-aeriens.(Section 35, Regulations)

Useful links when travelling to or from countries within the European Union:

• EU Legal contact information
• EU Air carrier liability
• EU passenger rights

• Contact us: Qatar Airways, Qatar Airways Tower, Doha, Qatar Tel: +974 4144 5555 or +33 488910726. For support, visit our Help page.
• In the event of a claim and if the response from our customer care department does not satisfy you, you can contact: AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris or visit the website.

• If you are a corporate customer or travelling for work and would like to claim Goods and Services Tax, you can visit Goods and Services to learn more.

Flight Coupon Sequence – Exception for tickets purchased in Italy:

In cases where passengers don’t show up for a scheduled flight, subsequent flights may be cancelled, except under certain circumstances. 

For tickets bought in Italy, here's what you need to know:

Contact us as soon as possible 

To keep your ticket valid for subsequent flights, contact us using the details below within specific times. 

• Within 24 hours of missing your flight
• Or at least 2 hours before the next flight if it departs within 24 hours

Ticket re-issuance

Our contact center team will create a new e-ticket for you, and you’ll need to check in again either online or at the airport. 

Fare difference

In cases where passengers don’t contact us or miss the deadline, Qatar Airways can request the payment of an amount equal to the difference between the fare paid for the previously purchased ticket and the fare available in the modified itinerary at the time of ticket reissuance. This applies in cases where there is availability on those flights, unless the terms of the originally purchased ticket are more favourable to the passenger. 

Contact details

• Italy: +390230578845
• Email: noshownotification@eu.qatarairways.com

• For information on bringing animal and meat products into Japan, visit our FAQ page. 

All passengers departing from Davao International Airport are required to pay a terminal fee of PHP 900 in cash only at the airport before departure as mandated by the Civil Aviation Authority of the Philippines. The below passenger(s) may be exempted from paying the service charge, subject to the discretion of the Airport authorities:

• Children below 2 years of age at the time of departure;
• An Overseas Filipino Worker (OFW);
• A Transit Passenger;
• A Passenger who was denied entry.

Read Saudi Arabia's Passenger Rights Protection Regulations from the General Authority of Civil Aviation. 

Flight Coupon Sequence – Exception for tickets purchased in Spain:

In cases where passengers don’t show up for a scheduled flight, subsequent flights may be cancelled, except under certain circumstances. 

For tickets bought in Spain, here's what you need to know:

Contact us as soon as possible 

To keep your ticket valid for subsequent flights, contact us using the details below within specific times. 

• Within 24 hours of missing your flight
• Or at least 2 hours before the next flight if it departs within 24 hours

Ticket re-issuance

Our contact center team will create a new e-ticket for you, and you’ll need to check in again either online or at the airport. 

Fare difference

In cases where passengers don’t contact us or miss the deadline, Qatar Airways can request the payment of an amount equal to the difference between the fare paid for the previously purchased ticket and the fare available in the modified itinerary at the time of ticket reissuance. This applies in cases where there is availability on those flights, unless the terms of the originally purchased ticket are more favourable to the passenger. 

Contact details

• Spain: +34900807681
• Email: noshownotification@eu.qatarairways.com

• For United States' Airline Passengers with Disabilities Bill of Rights, visit the U.S. Department of Transportation's website.
• The Transportation Security Administration (TSA) screens all airline passengers and baggage prior to boarding. More information is available from the U.S. Department of Homeland Security.
• In accordance with TSA travel regulations, all passengers departing from the United States of America, regardless of cabin, can only carry 1 piece of hand baggage and 1 personal item, such as a handbag, briefcase or laptop bag.

Read information on non-refundable advance compensation in air transportation for passengers departing from Vietnam.