To redeem award ticket(s) on Qatar Airways flights using your Avios, log in to your account and request your redemption booking from the "Redeem Avios and Qcredits" page on your Dashboard. You can also contact our Member Services through the ‘Write to us’ page in your logged in area with details of your redemption request.

Please note that award ticket(s) can only be issued for travel 48 hours (2 days) from the date of booking. For example if you are making a booking today, your earliest travel date will be 2 days from today.

We will no longer be processing these services through our ticketing offices and contact centres.

To redeem award ticket(s) on partner airlines using your Avios, log in to your account and request your redemption booking from the "Redeem Avios and Qcredts" page on your Dashboard. You can also contact our Member Services through the ‘Write to us’ page in your logged in area with details of your redemption request.

Please ensure you submit your request minimum 96 hours (4 days) prior to your intended date of travel.

We will no longer be processing these services through our ticketing offices and contact centres.

To make upgrades on Qatar Airways, login to your account online at qatarairways.com/privilegeclub and go to the “Redeem on Qatar Airways” section on your Dashboard to make an upgrade.

You will be able to pay using your Avios or Qcredits. If any taxes or other fees are required you will also be able to make the payment online.

Please note that to make upgrades you need to have a valid mobile number registered in your account where we can send your OTP (One Time Password). Without this, you will be unable to proceed.

We are no longer processing these services through our ticketing offices and contact centres.

Effective 4th September 2018, changes are permitted with applicable change fees to all unutilized or partly utilized award tickets on Qatar Airways and partner airlines¹. 

For changes on award tickets, no additional Avios will be collected irrespective of the date of issue. For promotional tickets, changes are permitted within the offer period. For changes done after the offer period, difference in Avios will apply. Other tax difference (if any) will also be applicable.

¹ For unutilized & partially used ticket, change of route within same region is permitted. For one-way travel: Only destination within the same region can be changed; origin change is not permitted. For round trip: Only turnaround point, within the same region can be changed; origin change is not permitted. Please note that sector change is not permitted for partner airline bookings.

Please ensure you provide the following information: 

● Ticket number(s)

● New travel date with sector (for date change requests) with 2 alternate dates in case of no availability on preferred date.

● New destination (for sector changes within the same region)

Please note that sector change is not permitted for partner airline bookings.

Once your request is received we will send you an email with details of your updated ticket and how to make payment by yourself online.

Please ensure you submit your request minimum 96 hours (4 days) prior to your intended date of travel.

We will no longer be processing these services through our ticketing offices and contact centres.

● Changes to a ticket upgraded using Avios or Qcredits are not permitted.

● If upgrade is done using Avios, member will have to submit the Avios refund request online and pay the cancellation fee at the CTO or call the contact centre.

● Only valid Avios will be refunded. Expired Avios are non-refundable.

● Qcredits redeemed for upgrade are non-refundable..

To make redemption for award ticket(s) for an unaccompanied minor, login to your account online at qatarairways.com/privilegeclub and contact our Member Services through the ‘Write to us’ page in your logged in area with details of your request. 

Please ensure you provide the following information: 

● Child’s name as it appears in the passport. 

● Child’s date of birth.

● Attached copy of child’s passport.

Once your request is received we will send you an email with details of your updated ticket and how to make payment by yourself online.

Please ensure you submit your request minimum 96 hours (4 days) prior to your intended date of travel

We will no longer be processing these services through our ticketing offices and contact centres. 

For redemption of award ticket(s) for an unaccompanied young traveller, login to your account online at qatarairways.com/privilegeclub and iss your award ticket(s) from the “Redeem Avios and Qcredits” page on your Dashboard. Once done, contact our Member Services through the ‘Write to us’ page in your logged in area with details of your Unaccompanied Minor Service request. 

Please ensure provide the following information along with your request: 

● Child’s name as it appears in the passport.

● Child’s date of birth.

● Attach copy of child’s passport.

Once your request is received we will send you an email with details of your ticket and how to make payment by yourself online.

Please ensure you submit your request minimum 96 hours (4 days) prior to your intended date of travel

We will no longer be processing these services through our ticketing offices and contact centres. 

To redeem an award ticket(s) for a child where the accompanying adult already has an award ticket, login to your account online at qatarairways.com/privilegeclub and contact our Member Services through the ‘Write to us’ page in your logged in area with details of your request. 

Please ensure provide the following information along with your request: 

● Adult award ticket number to which the association has to be made to.

● Child’s name as it appears in the passport.

● Child’s date of birth.

● Attached copy of child's passport.

Once your request is received we will send you an email with details of your ticket and how to make payment by yourself online.

Please ensure you submit your request minimum 96 hours (4 days) prior to your intended date of travel

We will no longer be processing these services through our ticketing offices and contact centres. 

To redeem an award ticket(s) for an infant where the accompanying adult already has an award ticket contact our Member Services through the ‘Write to us’ page in your logged in area with details of your request. 

Please ensure provide the following information along with your request: 

● Adult award ticket number to which the association has to be made to.

● Child’s name as it appears in the passport.

● Child’s date of birth.

● Attached copy of child's passport.

Once your request is received we will send you an email with details of your ticket and how to make payment by yourself online.

Please ensure you submit your request minimum 96 hours (4 days) prior to your intended date of travel

We will no longer be processing these services through our ticketing offices and contact centres. 

Purchasing and transferring of Avios can only be conducted online by logging into your account online at qatarairways.com/privilegeclub and going to the “Buy, Gift, Transfer Avios” page.

We will no longer be processing these services through our ticketing offices and contact centres. 

Extending Avios soon to expire and revalidating already expired Avios can only be conducted online by logging into your account online at qatarairways.com/privilegeclub and going to the “Extend and Revalidate Avios” page. 

We will no longer be processing these services through our ticketing offices and contact centres

To redeem for excess baggage awards you need to login to your account online at qatarairways.com/privilegeclub and go to the “Redeem Avios/Qcredits” page. Alternatively go to the "My Trips" tab on qatarairways.com.

We will no longer be processing these services through our ticketing offices and contact centres. 

To redeem for lounge passes you need to login to your account online at qatarairways.com/privilegeclub and go to the “Redeem Avios/Qcredits” page.

We will no longer be processing these services through our ticketing offices and contact centres. 

Please ensure that you quote your membership number at the time of booking or check-in when using the services of any of our non-air partners. This is so that your Avios are automatically credited to your account.

In the event that your Avios are not credited to your account please write to the partner to request for your missing Avios. To find out more about claiming missing Avios from non-air partners, please click here

We will no longer be processing these services through our ticketing offices and contact centres. 

To merge a duplicate account, login to your account online at qatarairways.com/privilegeclub and go to the ‘Write to us’ page in your logged in area with details of your merge request. 

We will no longer be processing these services through our ticketing offices and contact centres. 

To request inheritance of Avios from a deceased member, login to your account online at qatarairways.com/privilegeclub and go to the ‘Write to us’ page in your logged in area with details of your inheritance request. 

Please note that you may need to provide some additional documentation to complete the process.

We will advise what these will be once request is received.

We will no longer be processing these services through our ticketing offices and contact centres.