Committed to accessible experiences
We are committed to creating digital experiences that everyone can use with ease. Through thoughtful design, inclusive development practices, and support for assistive technologies, we aim to ensure our platforms are accessible to all users.
Our approach is guided by the Web Content Accessibility Guidelines (WCAG) 2.2, helping us build experiences that are clear, usable, and inclusive.
What we're doing
Our teams embed accessibility into every stage of delivery, where each release is validated through quality assurance testing.
This includes checks for logical page structure, clear labelling, and sufficient colour contrast, as well as ensuring full keyboard navigation, visible focus states, and compatibility with assistive technologies such as screen readers. We also verify text alternatives, accessible forms with clear error guidance, and consistent usability across devices and zoom levels.
Aligned with the POUR principles, Perceivable, Operable, Understandable, and Robust, we ensure content is easy to see and hear, simple to navigate, clear to understand, and compatible with assistive technologies.
Clear and logical structure
Ensure content follows a logical reading order, with consistent layouts and well-defined heading hierarchy.
Accessible interactions
Essential functionality is usable via keyboard, with clear focus states, logical tab order, and interactive elements that are easy to operate.
Inclusive visual design
Designs meet colour contrast standards and we avoid relying on colour alone, ensuring text and visuals remain readable and usable.
Meaningful content
We use text alternatives for non-text content, structured headings, while videos and audio include captions, transcripts, and appropriate controls.
Clear and consistent input
Forms and interactions include visible labels, clear error messages with guidance, and consistent naming and behaviour across components.
Robust testing
We validate experiences through automated and manual testing, ensuring consistent performance across devices and zoom levels.
Digital accessibility audits and improvements
- Latest accessibility audit: An independent accessibility audit was conducted in February 2025.
- Scope of audit: The review covered key customer journeys and digital experiences, including the website homepage, booking flows, online check-in, trip management, ancillary services, and destination and general content.
- Summary of findings: The audit achieved an overall accessibility score of 86.5%, identifying areas for improvement across a range of digital experiences.
- Remediation status: The majority of identified issues have already been resolved or are in advanced stages of remediation. Remaining improvements are being implemented through ongoing development releases and accessibility enhancement initiatives.
- Mobile application review: Accessibility assessments of the Qatar Airways mobile application for iOS and Android are underway to further improve accessibility across the mobile experience.
- Continuous monitoring: Accessibility is supported through periodic audits, automated accessibility testing, manual reviews, user testing, and training.
- Next planned review: The planning for the next independent accessibility audit is underway.
Last updated: 27 July 2026
