Frequently asked questions
Customer Service Update:
Our Customer Contact Centres are currently handling a high volume of enquiries, which may lead to longer wait times. We’re doing everything we can to assist you as quickly as possible.
- If your travel is not within the next 48 hours, we recommend getting in touch at a later time
- For new bookings, you can avoid waiting by booking directly on our website
- To stay updated, you can check your flight status online at any time
We also encourage you to review and update your contact details under the ‘Manage my booking’ section on our website.