Accessibility | Qatar Airways

Accessibility

Accessibility standards

Qatar Airways strives to provide a superb online experience for customers around the world, regardless of physical ability or technological barriers. Continuous efforts are underway to implement the latest international standards for website accessibility to ensure qatarairways.com is easily browsed by customers with disabilities.

Today, qatarairways.com complies with WCAG 2.0 AA, the most recent web content accessibility guidelines published by the Web Accessibility Initiative of the World Wide Web Consortium. The website also conforms with the guidelines set by Section 508 of the American Disability Act.

Assistive features

  1. Flight bookings All users, including customers using assistive technologies, are able to complete flight bookings and online check-in
  2. Site structure Assistive devices can easily interpet the site structure of qatarairways.com
  3. Keyboard shortcuts Dedicated ‘skip to content’ or ‘skip to booking’ links have been added to the top of web pages, allowing customers to use keyboard shortcuts to browse online content.

Assistive visual features

Screen readers can easily navigate the website to aid users with low vision, while images are accompanied by alternative text explaining the information shown on the image.

Browser text accessibility features

For more enhanced text readability, follow the steps below to increase the size of the text displayed on qatarairways.com on your preferred browser. 

Please note the steps above may slightly differ based on your operating system, browser version and product releases.

Internet Explorer: 

  • Click the ‘View’ tab from the top menu > click ‘Text Size’ > select your preference from the available font options
    Note: if the top menu is not available, click the ‘Alt’ key to display it.
  • Or, click the ‘Tools’ tab from the top menu or the gear icon in the upper right corner of the browser window > click ‘Internet options’ > click ‘Accessibility’ to view font options
  • Or use the keyboard shortcut: control (Ctrl) and + or - to increase or decrease text size through the zoom function on the page

Firefox

  • Click the ‘Tools’ tab from the top menu > click ‘Options’ > choose ‘Content’ from the left navigation menu to change font type and size
    Note: if the top menu is not available, click the ‘Alt’ key to display it.
  • Or use the keyboard shortcut by pressing Control (Ctrl) and + or – to increase or decrease text size though the zoom function

Opera

  • Click ‘Menu’ from the top left corner of the browser> click ‘Settings’ > click ‘Websites’ > select your font size preference or default font type from the ‘Display’ section 

Chrome

  • Click the three vertical dots icon found on the top right corner of the browser window > click ‘Settings’ > scroll down to the bottom of the page and click ‘Show advanced settings’ > select your font preferences from the options found under ‘Web content’

Safari

  • Click the ‘Safari’ tab in top menu bar > click ‘preferences’ > click on the ‘appearance’ tab to select your browser’s standard font and text size 

Known issues

Users may face some issues while navigating our website. Our team is working to address these issues and provide an enhanced experience for customers browsing qatarairways.com. 

  • Some pages are not easily navigable through keyboards. These pages include components such as forms.
  • Customers browsing the website through Internet Explorer’s compatibility mode may face some issues; it is our recommendation to avoid using this option.

Accessibility helpline

If you encounter any issues while browsing our website, or if you need special assistance, please contact us at the below details:

Reservations phone number:
+1-877-777-2827 or +1-954-745-0380

Phone number for customers with hearing impairments:
+1-877-578-2757

Customers with special needs

Qatar Airways strives to provide unparalleled services that cater for customers with special needs. In order to serve you better, we request that you contact us and advise us of your specific needs at the time of booking and at least 48 hours prior to your flight.

Learn more about our special services
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