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Flexibility to change your travel plans

You can alter your booking date; free of charge or receive a travel voucher, or request a refund in case your plans have changed. This applies if you have booked or will book flights for travel up to 30 September 2020.

The travel voucher will be equal to the value of unutilized ticket with an additional 10% excluding taxes, valid for one year from the day of issuance:  

To request this voucher please enter the keyword COVID1052 in the comments.

  • To request refund please enter the keyword COVID1045 in the comments (fare rules may apply)
  • To learn more about steps being taken by Qatar Airways at this time and to "Travel with confidence", click here

IATA Travel Centre provides a list of travel advisories relating to COVID-19 here

In all other cases, please contact the office or travel agent where you paid for your ticket, as they will have access to your payment information. This office should be shown on your e-ticket receipt, otherwise a list of Qatar Airways Offices can be found here

Submit a request
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