COVID-19 (Coronavirus) Latest Updates
COVID-19 (Coronavirus) Latest Updates
The safety, security and good health of our passengers and employees is our highest priority.
Qatar Airways is working closely with global and national authorities to implement the latest advice and guidance on COVID-19 (coronavirus) and operate our services accordingly.
Like all airlines around the world, we have to balance the needs of our millions of passengers with the operational challenges we face due to entry restrictions imposed by a number of countries.
To learn more about steps being taken by Qatar Airways at this time and to ‘Travel with confidence’, click here.
If you are trying to reach our call centres, we hugely appreciate your patience and we will get back to you as soon as possible. We are working through the backlog of passenger requests. A combination of unprecedented call volumes and the closure of call centres due to global government restrictions is limiting our capacity to respond as efficiently as usual. We know it can be frustrating but please bear with us.
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Flexibility to change your travel plans
If you have already booked or planning to book for travel up to 30 September 2020, receive greater flexibility up to 3 days prior to departure by having the option to change your travel date free of charge, or exchange for a future travel voucher*. This includes award flights since we value every Qmile you have earned with us.
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Flexibility to change your travel plans
If you have already booked or planning to book for travel up to 30 September 2020, receive greater flexibility up to 3 days prior to departure by having the option to change your travel date free of charge, or exchange for a future travel voucher*. This includes award flights since we value every Qmile you have earned with us.
Learn moreQatar Airways recognises that some passengers may wish to alter their existing travel plans in light of COVID-19 (coronavirus). We have altered our commercial policy accordingly in order to provide maximum flexibility and peace of mind to our customers.
Passengers travelling with Qatar Airways up to 30 September 2020 can now change their travel plans free of charge by altering their booking dates or opting to receive a travel voucher up to three days prior to departure.
Fees for booking alterations will be waived if reservations are changed at least three days before departure. Fare differences may apply. The travel voucher can be used for future travel with Qatar Airways, valid for one year from its issuance date. It will be equal to the value of their unutilised ticket – plus an additional 10%, excluding statutory taxes.
Cancellation penalties will be waived for customers who opt to receive a travel voucher for future travel with Qatar Airways.
This policy is valid for all Qatar Airways flights and those of its codeshare and interline partners booked as published fares, either directly from or through travel agents.
