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Mishandled baggage

Delayed baggage

Please contact the Qatar Airways baggage services desk in the airport to obtain a delayed baggage reference number. In most cases, delayed baggage is located within 24 hours and can be delivered to you (eg. your home, office, or hotel) if local customs regulations permit. We will take all necessary measures to ensure timely delivery of your checked baggage.

In case you have incurred some expenses due to late delivery of your baggage, we will compensate by reimbursing your reasonable and necessary expense(conditions apply). In the event that baggage is considered to be lost then our compensation will be in accordance with the Montreal Convention, where applicable.

For your convenience, you may use the “Track My Baggage” icon, on this page to check the status of your baggage or contact the Qatar Airways local office.

Damaged baggage

Please ensure your baggage is sufficiently robust, well packed, and properly secured to withstand the usual rigors of air travel.

If, on arrival, you find that your checked baggage is damaged, please file a damaged baggage report at the Qatar Airways baggage services desk- prior to leaving the airport.

Acceptance of baggage by the bearer of the baggage check without complaint at the time of delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the conditions of contract. Should a customer notice that the baggage is damaged, then he/she must write and complain to the carrier immediately i.e. before leaving the arrival terminal, and, at the latest, within seven days from the date of receipt’.

Missing property

In the event of items missing from your checked baggage, you may provide a missing items report to the Qatar Airways baggage services office within 24 hours of your arrival.

Lost and found

If after your disembarkation, you have left or lost a personal belonging onboard your Qatar Airways flight or at the Qatar Airways departure gate or lounge, please contact the Qatar Airways baggage services desk at the airport immediately to assist you in locating your lost article. Qatar Airways is not responsible for lost items but will do its best to assist you.

Limitations of liability

Qatar Airways, has strict limits to its liability for mishandled items. Please see our Conditions of Carriage to learn more about the liability limitations imposed by Qatar Airways.