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When you travel by air in the EU you have certain guaranteed rights in accordance with the EU Regulation EC 261/2004.

Your rights in case of denied boarding, delay, cancellation, and upgrading or downgrading

If you're denied boarding, your flight is delayed, cancelled or if you are placed in a higher or lower class than the one which is mentioned on your ticket, you have certain rights when departing from any airport in the EU with any airline, or arriving in the EU with an EU airline or an airline from Iceland, Norway, or Switzerland.

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