The following terms and conditions (the “Privilege Club Pro Terms”) set out the terms and conditions on how to receive “Package(s) Content” that include Avios and/or additional benefits, accessed via Subscription(s), sold by Us to Members of the Privilege Club programme. By proceeding with a purchase of any Subscription, You are bound by these Privilege Club Pro Terms and acknowledge that You have agreed. 

Before You can purchase any Subscription, You have to join Privilege Club as a Member. Not a Member, click here to join now.

Capitalised terms used but not defined herein shall have the meanings ascribed to such terms in Qatar Airways Privilege Club Terms and Conditions.

Revisions

We may revise or replace the whole or any part of these Privilege Club Pro Terms at any time by updating this page. It is Your responsibility to check the Privilege Club Pro Terms with each access and use activity, to review the then current Privilege Club Pro Terms. 

In any event, Your continued access and use will signify Your acceptance to be bound by the then latest version of the published Privilege Club Pro Terms.

Notwithstanding the foregoing, the resolution of any dispute that arises between You and Us will be governed by the version of the Privilege Club Pro Terms effect at the time such dispute arose.

Information About Us

The Subscription platform is owned and operated by Our Subscription platform provider (“points.com”). 

Our Registered address is Qatar Airways Tower 1, Airport Road, PO Box 22550, Doha, State of Qatar.

These Privilege Club Pro Terms, as well as any and all Contracts, are in the English and Arabic languages only. If they are translated into any other language then the original English language text shall prevail and apply.

Access to subscription page(s) is free of charge, however, purchasing any Subscription will be as per the stated prices for each Subscription.

Access to the Subscription platform is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue  Subscription  (or any part of it) at any time and without notice. We will not be liable to You in any way if the Subscription  (or any part of it) is/are unavailable at any time and for any period.

Use and purchase of Subscription is subject to the Qatar Airways Privacy Notice.

Please ensure that You have read them carefully and that You understand them.

Your Assurances

With each access and use activity concerning your Subscription, You represent and warrant that:

a. You are authorised to lawfully and properly carry out that activity.

b. You are solvent.

c. You are legally capable of entering into binding contracts with Us in accordance with the laws of State of Qatar.

d. You are able and willing to comply with and observe Your obligations and duties under and/or in relation to the Privilege Club Pro Terms.

e. You are able and willing to comply with all applicable laws in Your jurisdiction concerning the applicable activity.

f. You will not access, store, distribute, upload or transmit any Virus with, under or through any access or use activity.

g. You will not access, store, distribute, upload or transmit any material when accessing or using the Subscription platform of any kind or any other aspect of the platform that:

a. is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;

b. facilitates illegal activity;

c. depicts sexually explicit images;

d. promotes unlawful violence;

e. is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability;

f. is otherwise illegal or causes damage or injury to any person or property;

g. infringes any user’s or other person’s statutory, contractual, common law, equitable or other rights of any kind; or

h. amounts to any combination of the above.

h. You will not (except as expressly permitted in writing by Us or applicable laws) attempt to:

a. copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the platform (or any software comprised in the platform or its related services) in any form or media or by any means; or

b. attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the software comprised in the platform.

i. You will not access all or any part of the Subscription platform to build a product or service which competes with the Subscription platform.

j. You will not use the Subscription platform to provide services to third parties that are not expressly approved in advance and in writing by Us.

k. You will not license, sell, rent, lease, transfer, assign, distribute, display, disclose or otherwise commercially exploit (or make the Subscription platform available to) any third party except other authorised users of the Subscription platform.

l. You will not attempt to obtain, or assist third parties in obtaining, access to the platform, other than as expressly permitted by Us in writing.

m. You will use all reasonable endeavours to prevent any unauthorised access to, or use of, the Subscription platform (or software comprised in such Subscription platform) and, in the event of any such unauthorised access or use, promptly notify Us in writing.

n. You will ensure that Your network and systems (or the network and systems of the party with the subscription license from Us or one of our authorised resellers) comply with the relevant specifications (if any) provided by Us from time to time.

The above assurances apply independently of, and without prejudice to, any of Our other rights and remedies under the other parts of these Privilege Club Pro Terms or any other of Our terms mentioned herein.

These Privilege Club Pro Terms apply to Members of Privilege Club only. 

These Privilege Club Pro Terms constitute the entire agreement between Us and You with respect to Your purchase of Subscription and Package(s) Content from Us.

You acknowledge that You have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out in these Privilege Club Pro Terms and that You shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

We may from time to time change Our prices; however, changes in price will not affect any Subscription that You have already purchased but will apply to any subsequent renewal or new Subscription.

We will inform You of any change in price at least 30 days before the change is due to take effect. If You do not agree to such a change, You may cancel the Contract as described in clause 9.

Minor changes may, from time to time, be made to certain Avios and/or benefits, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These changes will not alter the main characteristics of the Avios and/or benefits received and should not normally affect Your use of the Avios and/or benefit(s). However, if any change is made that would affect Your use of the Avios and/or benefit(s), suitable information will be provided to You prior to such change.

In some cases, as described in the relevant content descriptions, We may also make more significant changes to the Avios and/or benefit(s) associated with the Subscription and/or Package(s) Content. If We do so, We will inform You at least 30 days before the changes are due to take effect. If You do not agree to the changes, You may cancel the Contract as described in clause 9.

Where any updates are made to the Avios and/or benefit(s), that Avios and/or benefit(s) will continue to match Our description of it as provided to You before You purchased Your Subscription for access to the package(s). Please note that this does not prevent Us from enhancing the Subscription and/or Package(s) Content, thereby going beyond the original description.

We make all reasonable efforts to ensure that all prices shown on the Subscription platform are correct at the time of going online.

Changes in price will not affect any order for a Subscription that You have already placed (however, please note the position below in clause 5 regarding VAT).

All prices are checked by Us before We accept Your order. In the unlikely event that We have shown incorrect pricing information, We will contact You in writing to inform You of the mistake. If the correct price is lower than that shown when You made Your order, We will simply charge You the lower amount and continue processing Your order. If the correct price is higher, We will give You the option to purchase the Subscription at the correct price or to cancel Your order (or the affected part of it). We will not proceed with processing Your order in this case until You respond. If We do not receive a response from You within 5 working days, We will treat Your order as cancelled and notify You of this in writing.

If We discover an error in the price or description of Your Subscription after Your order is processed, We will inform You immediately and make all reasonable efforts to correct the error. You may, however, have the right to cancel the Contract if this happens. If We inform You of such an error and You do wish to cancel the Contract, please refer to clause 9.

If the price of a Subscription that You have ordered changes between Your order being placed and Us processing that order and taking payment, You will be charged the price shown on the Subscription platform at the time of placing Your order. Subsequent purchase of Subscription and renewals will be charged at the new price.

Prices on the Subscription platform are shown exclusive of VAT or any other applicable taxes. If the VAT rate changes between Your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

If Your local jurisdiction requires any withholding or deduction for any local jurisdiction sales or other taxes or payments then We reserve the right to gross up the amount due to Us so that net amount actually received by Us is the amount that We should have received as if none of those taxes or payments were applicable.

Subscription Purchase

Before completing Your purchase of a Subscription, You will be given the opportunity to review Your order for the Subscription and amend it. Please ensure that You have checked Your order carefully before submitting it.

If, during the order process, You provide Us with incorrect or incomplete information (including any incorrect or incomplete information about You or the type of contents within a package You require), please contact Us as soon as possible. If We are unable to process Your order due to incorrect or incomplete information, We will contact You to ask to correct it. If You do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel Your order and treat the Contract as being at an end. We will not be responsible for any delay in the crediting of Avios or unavailability of any benefit(s) that results from You providing incorrect or incomplete information.

Your order to purchase a Subscription constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of Your order does not mean that We have accepted it. Our acceptance is indicated by Us sending You a Subscription Confirmation by email. Only once We have sent You a Subscription Confirmation will there be a legally binding Contract between Us and You.

Subscription Confirmation shall contain the following information:

• Your Subscription ID;
• Selected Package(s) Content;
• Subscription purchase order date
• Your Membership Number;
• Confirmation of the Subscription ordered including full details of the main characteristics of the Subscription and benefit(s) available as part of it;
• Fully itemised pricing for Your Subscription including, where appropriate, taxes, and other additional charges; and
• The duration of Your Subscription (including the start date, and the expiry and/or renewal date, wherever applicable).

In the unlikely event that We do not accept or cannot fulfil Your order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment, any such sums will be refunded to You.

Any refunds due under this clause 6 will be issued to You as soon as possible, and in any event within 30 calendar days of the day on which the event triggering the refund occurs.

Refunds under this clause 6 will be made using the same payment method that You used when purchasing Your Subscription.

Subscription / Package(s) Content conditions

• Purchases of the Subscription will be made available monthly (“Monthly Payment Plan”) or annually (“Annual Payment Plan”).
• Only Main Members of Privilege Club can purchase a Subscription, this service is not open to Family Members.
• The Avios will be credited on the same recurring date when the Subscription was purchased. For example - If you began your Subscription on the 12th of this month, then on every 12th on the subsequent month(s) you will receive your Avios.
• For purchases of Annual Payment Plan, the amount will be charged upfront, however, the subscribed Package Content (Avios and/or benefits) will be credited on a monthly basis.
• A Member may have only 1 active Subscription at any given time.
• Any additional benefit(s) as part of your Subscription, other than Avios may take up to 14 working days to be credited to your Privilege Club account.
• A Member may upgrade their Monthly Payment Plan to an Annual Payment Plan at any time (by canceling the active Monthly Payment Plan and relacing with the Annual Payment Plan), by paying the new plan’s annual fee. Doing so, will result in the new Package Content to be awarded from the next calendar month only. 
• A maximum of 240,000 Avios can be purchased via the Subscription per calendar year.
• A maximum of 60 Qpoints can be purchased via the Subscription per calendar year.
• Any limits of Avios and/or Qpoints purchased from the Subscription will have separate threshold from the annual Buy, Gift, Boost or Buy Qpoints limits.
• Qpoints earned from Subscription will be counted towards tier renewal/upgrade criteria.
• The expiry of Avios, Qpoints and/or any other benefits that You receive as part of the Subscription will be as per the expiry rules stated in Privilege Club Terms and Conditions.

Payment for Subscription(s) must always be made in advance.

Your chosen payment method will be charged when We process Your order and on (or around) each renewal date.

All payments are to be made to Us in Qatari Riyals (QAR), Pounds Sterling (GBP), Euros (EUR), US Dollars (USD), Saudi Riyal (SAR), Australian Dollar (AUD), Kuwaiti Dinar (KWD), United Arab Emirates Dirham (AED) 

All payments are processed by points.com. Terms of that platform will apply to You and they can be found at https://storefront.points.com/qatar-privilege-club/en-US/termsAndConditions

If You believe that We have charged You an incorrect amount, please contact Us as soon as reasonably possible to let Us know.

We will make available to You on these Privilege Club Pro Terms, Avios and/or benefit(s) for which You subscribe but if You choose not to access or make any permitted use of some or all of that package(s) or, for any reason not attributable to Us, You are unable to do so, You will not be entitled to any refund.

Avios appropriate to Your Subscription will be available to You immediately from when We send You a Subscription Confirmation for the duration of Your Subscription, including any renewals, or until the Contract is otherwise ended.

In some limited circumstances, We may need to suspend the provision of Avios (in full or in part) or benefit(s) for one or more of the following reasons:

• To fix technical problems or to make necessary minor technical changes as described above in clause 5;
• To update the contents of a package to comply with relevant changes in the law or other regulatory requirements as described above in clause 5;
• To make more significant changes to the Subscription, as described above in clause 5; or
• any combination of the above applying.

If We need to suspend availability of the content of any purchased Package(s) Content for any of the reasons set out in the above paragraph of clause 5, We will inform You in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons such as a dangerous problem with the Package(s) Content, in which case We will inform You as soon as reasonably possible after suspension). You will not be charged while availability is suspended, and Your Subscription will be extended by a period equivalent to the length of the suspension (unless the period of suspension is less than a calendar day). If the suspension lasts (or We tell You that it is going to last) for more than 30 calendar days, You may end the Contract as described below in clause 10.

We may suspend provision of the Subscription or Package(s) Content as follows if We do not receive payment on time from You. We will inform You of the non-payment on the due date, however if You do not make payment within 15 calendar days of Our notice, We may suspend provision of the Subscription or Package(s) Content until We have received all outstanding sums due from You. If We do suspend provision of the Subscription or Package(s) Content, We will inform You of the suspension. You will not be charged for any Subscription or Package(s) Content while provision is suspended.

Right to withdraw (for the first time Subscription)

For all first time Subscriptions, Members may withdraw during the first 14-day cooling off period from the date of initial Subscription purchase and receive a full refund, provided deposited Avios and/or benefits have not been used (the “Cooling Period”). 

Monthly Payment Plan - Minimum Commitment

Subject to an application of the Cooling Period, a minimum 3-month commitment applies to any Monthly Payment Plan. This means unless a Member, who subscribes for the Monthly Payment Plan, exercises his/her rights to the Cooling Period, the Member may cancel your Subscription at any time after the expiry of the minimum commitment period of 3 months. 

Annual Payment Plan

Subject to an application of the Cooling Period, if You cancel Your Subscription that associated with the Annual Payment Plan during the prepaid term, we will not be able to offer any refunds but You will continue to have access to the respective Subscription and Package Content until the end of the applicable period, whereupon the Contract will end.

Cancellation

If You wish to exercise Your right to cancel under this clause 9, You may login to your Privilege Club account and from the ‘My Subscription’ account page and click on ‘cancel subscription’. Your Subscription will be cancelled immediately and any remainder Avios according to the Subscription and Package Content that you have already paid for will be credited. 

We may ask You why You have chosen to cancel and may use any answers You provide to improve Our services, however please note that You are under no obligation to provide any details if You do not wish to.

You may end the Contract at any time if We have informed You of a forthcoming change to Your Subscription or the Package(s) Content or these Privilege Club Pro Terms that You do not agree to. If the change is set to take effect or apply to You before the end of Your current Subscription, We will issue You a refund for the duration unused of the Subscription on a pro-rata basis. If the change will not take effect or apply to You until the expiry of Your current Subscription, the Contract will end at the end of that Subscription period and You will continue to have access to the Avios and/or benefits until that date.

If We have suspended availability of the Avios and/or benefits for more than 30 calendar days, or We have informed You that We are going to suspend availability for more than 30 calendar days, You may end the Contract immediately, as described in clause 2. If You end the Contract for this reason, We will issue You a refund for the duration unused of the Subscription on a pro-rata basis.

If We inform You of an error in the price or description of Your Subscription or the Avios and/or benefits and You wish to end the Contract as a result, You may end it immediately. If You end the Contract for this reason, We will issue You a refund for the duration unused of the Subscription on a pro-rata basis.

You also have a legal right to end the Contract at any time if We are in breach of the Contract. You may also be entitled to a full or partial refund and compensation as a result of such breach of the Contract.

If You wish to exercise Your right to cancel under this clause 10, You may inform Us of Your cancellation as described in clause 2.

We may ask You why You have chosen to cancel and may use any answers You provide to improve Our content and services, however please note that You are under no obligation to provide any details if You do not wish to.

Refunds under this clause 10 will be issued to You as soon as possible, and in any event within 30 calendar days of the day on which You inform Us that You wish to cancel.

Refunds under this clause 10 will be made using the same payment method that You used when purchasing Your Subscription.

Our Liability

Nothing in these Privilege Club Pro Terms seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors), for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot be excluded or restricted by law. All other terms of the Privilege Club Pro Terms apply subject to this paragraph of clause 11.

Notwithstanding anything to the contrary contained herein, we shall not be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: (a) any loss of profit, loss of business, interruption to business, or for any loss of business opportunity, (b) any indirect or consequential loss arising out of or in connection with any contract between You and Us, or (c) any loss or other liability to the extent caused by, contributed to by or arising from any statement, act or omission of any person other than Us or our employees and agents.

Our total liability to You for all other losses arising out of or in connection with any contract between You and Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be either 100% of the total sums paid by You under the contract in question or the total loss suffered by You in relation to any breach, whichever is the lower sum.

You will notify Us any concerns, complaints, claims or disputes by raising a Service Request from your Privilege Club account promptly and fully co-operate with Us and act in good faith to seek to discuss and resolve the same in a reasonably time and cost-efficient manner.

Indemnity

You shall defend and indemnify Us and hold Us harmless from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses (including reasonable legal expenses), relating to any acts by You or materials or information transmitted by You in connection with Our system, leading wholly or partially to claims against Us or Our system by other subscribers or third parties, regardless of the type of claim or the nature of the cause of action.

We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from a Force Majeure Event.

If any Force Majeure Event occurs that is likely to adversely affect Our performance of any of Our obligations under these Privilege Club Pro Terms:

• We will inform You as soon as is reasonably possible;
• We will take all reasonable steps to minimise the delay;
• To the extent that We cannot minimise the delay, Our affected obligations under these Privilege Club Pro Terms (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
• We will inform You when the Force Majeure Event is over and provide details of any new dates, times or availability of Package(s) Content as necessary;
• If the Force Majeure Event continues for more than 30 calendar days, We may at Our sole discretion cancel the Contract and inform You of the cancellation. Any refunds due to You as a result of that cancellation will be paid to You as soon as is reasonably possible and in any event within 14 calendar days of the date on which the Contract is cancelled and will be made using the same payment method that You used when ordering Your Subscription;
• If the Force Majeure Event and continues for more than 30 days and You wish to cancel the Contract as a result, You may do so in any way You wish, however for Your convenience We offer a Cancellation Form or you may also cancel by raising a Service Request from your Privilege Club dashboard. If You would prefer to contact Us directly to cancel, please use the contact details in clause 2, in each case providing Us with Your name, address, email address, telephone number, Membership Number and Subscription order number. Any refunds due to You as a result of such cancellation will be paid to You as soon as is reasonably practicable and in any event within 45 calendar days of the date on which the Contract is cancelled and will be made using the same payment method that You used when ordering Your Subscription.

All personal data that We may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation and Your rights thereunder.

For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Notice.

You may not transfer (assign) Your obligations and rights under these Privilege Club Pro Terms (and under the Contract, as applicable) without Our express written permission.

The Contract is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Privilege Club Pro Terms.

If any of the provisions of these Privilege Club Pro Terms are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Privilege Club Pro Terms. The remainder of these Privilege Club Pro Terms shall be valid and enforceable.

No failure or delay by Us in exercising any of Our rights under these Privilege Club Pro Terms shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any rights hereunder.

We may revise these Privilege Club Pro Terms from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Privilege Club Pro Terms as they relate to Your Subscription, We will give You reasonable advance notice of the changes and provide details of how to cancel if You are not happy with them.

These Privilege Club Pro Terms, the Contract and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of State of Qatar.

Any disputes concerning these Privilege Club Pro Terms, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of State of Qatar.