Disability and medical assistance
Qatar Airways strives to cater for our customers with special needs.
In order to serve you better, we request that you contact us and advise us of your specific needs at the time of booking, and at least 48 hours prior to your flight.
You can visit 'Manage booking' to make certain requests, such as specially prepared meals, wheelchair assistance, stowage of assistive devices, seat selection or escort services for the visually impaired. For some special assistance requests, you may be required to fill out a Medical Information Form (MEDIF).
Some guidelines on the special assistance that we offer are described below. In case you have any specific query then please obtain clarification from your travel agent, or contact your local Qatar Airways office or contact centre.Download MEDIF
If you intend to travel with your own wheelchair or would like to request wheelchair assistance, then please inform us preferably at the time of booking and at least 48 hours prior to departure. We will carry your wheelchair or mobility aid free of charge.
Travelling with a service dog
Qatar Airways’ procedure on its acceptance of live animals complies entirely with the IATA Live Animals Regulations, as well as with any additional government regulations required by the country of origin, transit and destination.
Qatar Airways permits service dog(s) free of charge on certain routes to accompany a passenger with a disability in the passenger cabin. On all other routes, service dog(s) will be accepted free of charge as checked baggage within the aircraft hold.Learn more
If you need any assistance to escort you to / from the aircraft then please advise us in advance to make necessary arrangements. You can also request special services online through 'Manage Booking', at least 48 hours prior to departure.
- Hearing impaired passengers
On board, our crew will offer safety briefings and the necessary assistance during the flight. The in-flight safety video displays subtitles in English and Arabic.
- Visually impaired passengers
On board, our crew will offer safety briefings and the necessary assistance during the flight. Braille Safety Cards are available on board for the benefit of customers with special needs. The card is available in English and in Arabic.
Disability access facilitation plan for flights to and from Australia
Qatar Airways has prepared this Facilitation Plan to provide information to its passengers with specific needs and to enable them to provide Qatar Airways with the information it needs to make their travel experience more enjoyable. The Facilitation Plan applies to Qatar Airways' operations in Australia.