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Qatar Airways strives to provide all passengers with a seamless experience.

Passengers with disabilities or medical conditions can request special services through 'Manage booking'. We provide services such as wheelchair assistance, stowage of assistive devices, escort services for the visually impaired, as well as special meal and seat selection. 

If you've been instructed to complete a Medical Information Form (MEDIF), please ensure that it is submitted at least 48 hours before your departure.*

For more information, please contact us.

 

*Please keep in mind varying time zones and office working hours in each country to meet the submission timelines.

Travelling while pregnant

Please follow all health tips and travel advice to ensure you and your unborn baby stay safe and get the best experience on board. You may be required to show a medical certificate before flying.

Read more about requirements

Dietary requirements and allergies

If you have dietary requirements for medical or health reasons, or if you have a food allergy, you can request a special meal at the time of booking or up to 24 hours before departure.

Browse our special meals

Travelling whilst pregnant

Prior to booking your ticket, Qatar Airways recommends that you visit your doctor to find out if you are fit to fly taking into consideration your health and the length of your intended trip.

Learn more

Dietary requirements and Allergy policy

If you need a special meal on your flight, such as a medical or a customised health meal, or have special allergy needs, please let us know at the time of booking, or through the 'Manage Booking' feature online.

Learn more
More about mobility assistance
Mobility aid booking

You can request a wheelchair during booking or anytime up to 48 hours before departure via 'Manage booking' on qatarairways.com or our mobile app. Alternatively, you can also contact your local Qatar Airways office. If you need assistance to your seat with a wheelchair, please make a special request in advance. 

Assistance at the airport

You can request airport assistance at the check-in counters, information desks or special handling counters. We can assist you to your flight gate and onto the aircraft, and from the aircraft side through immigration, customs and baggage formalities to the drop-off point.

On-board support

Our aircraft have a range of mobility-friendly facilities on board, such as seats with movable armrests and hand rails in lavatories in selected aircraft. In addition, on-board wheelchairs are available on our Airbus A330, A350, A380, and Boeing 777 and 787 aircraft.

Travelling with your own mobility aid
Let us know at the time of booking, or later through 'Manage booking', if you plan to travel with your own wheelchair or another mobility aid. We will provide needed assistance and carry your wheelchair or mobility aid at no extra charge. 
 
Additional information: 
  • You will be able to use your personal wheelchair or mobility aid wherever possible. However, another wheelchair will be used to take you to your allocated seat on the aircraft. In order to receive assistance to your seat, you need to make a request in advance.
  • Battery-powered wheelchairs and mobility aids will be accepted as checked baggage and kept in the aircraft hold. We will not accept the transport of a damaged or leaking battery.
  • Details of your wheelchair or mobility aid and batteries must be provided to our staff before travel. This will enable our staff to better assist you as well as to take adequate safety measures.
Canes, crutches, and walking sticks

You can take a cane, crutches, or a walking stick on board and we’ll make sure it’s safely stowed.

Travelling on a stretcher

Passengers who need to travel on a stretcher can only fly in Economy Class and only for a journey with no transit.

A passenger travelling on a stretcher must be accompanied by two medical escorts travelling in the same cabin. 

Only the stretcher and oxygen supplement are provided by Qatar Airways on board. It is the responsibility of the passenger, treating doctor or hospital to arrange their own medical equipment (e.g. ventilator, incubator, BIPAP, CPAP, etc).

It is the responsibility of the passenger, treating doctor or hospital to arrange for an ambulance on departure and arrival, as well as provide the details of the ambulance to Qatar Airways at the time of booking.

Assistance for passengers with sensory impairments
Hearing impairment

If you need assistance with reaching your gate at the airport, please let us know as soon as possible so that we can make the necessary arrangements to escort you to and from the aircraft. You can also request assistance during booking or anytime up to 48 hours before departure via 'Manage booking'  on qatarairways.com or our mobile app. Alternatively, you can also contact your local Qatar Airways office.

On board, our cabin crew will offer all necessary assistance during the flight. The in-flight safety video displays subtitles in Arabic.

Visual impairment

If you need assistance with reaching your gate at the airport, please let us know as soon as possible so that we can make the necessary arrangements to escort you to and from the aircraft. You can also request assistance during booking or anytime up to 48 hours before departure via 'Manage booking' on qatarairways.com or our mobile app. Alternatively, you can also contact your local Qatar Airways office.

On board, our cabin crew will offer safety briefings and all necessary assistance during the flight. Braille Safety Cards are available on board for passengers who are visually impaired. The card is available in both English and Arabic.

Cognitive disability support and services

  • Passengers with cognitive disabilities who need assistance in the airport and/or onboard must submit medical documents from a certified doctor, stating that they are fit to travel with or without medications and that they were born with their disability.
  • A completed Medical Information Form (MEDIF) must be submitted if a passenger has an intellectual or developmental disability or any other medical condition that is not physically apparent, such as autism, dementia, Alzheimer's, or cognitive impairment. 
  • A passenger with an intellectual or developmental disability who is unable to follow cabin crew instructions must be accompanied by an escort.

Please ensure that all medical documents including medical certificate and MEDIF form are submitted at least 48 hours before your departure.

 

Travelling with a service dog

Qatar Airways only permits the carriage of service dog(s) on Qatar Airways operated flights and on specific regulated routes.

Qatar Airways’ procedure for its acceptance of live animals complies entirely with the IATA Live Animals Regulations, as well as with any additional government regulations required by the country of origin, transit and destination. For more information visit the link below.

More information
Submitting a MEDIF
Please remember the following information: 
  • Form must be filled in English.
  • Submit the form to Qatar Airways no less than 48 hours and no more than 7 days before flight departure. 
  • If no new MEDIF is required for the return flight, this will be indicated within 'Part 2' of the form as 'Approved (full journey)'.

If you must submit a Medical Information Form (MEDIF), please ensure you also download the medical certificate and have it completed by your doctor. 

Disability access facilitation plan for flights to and from Australia

This facilitation plan outlines the information needed for passengers with disabilities or special needs to travel safely and comfortably. The facilitation plan applies to Qatar Airways' operations in Australia.

For flights to and from the United States

We are committed to properly accommodate passengers with disabilities and other special needs.

Qatar Airways staff is trained to be mindful of the needs and requirements of passengers who require additional assistance, including individuals with disabilities and unaccompanied minors. We ensure that passengers are not discriminated against on the basis of disability. In the event of a lengthy tarmac delay at a U.S. airport, our flight crew will make every effort to properly take care of passengers with disabilities or special needs.

Passengers can obtain a copy of the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation through the following means:

  • For calls made from within the U.S., by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
  • By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
  • By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
  • On the Aviation Consumer Protection Division's Web site (http://airconsumer.ost.dot.gov). You are now exiting Qatar Airways U.S. website. Linked content may not meet accessibility guidelines).

Qatar Airways is committed to ensuring that our passengers with disabilities have equal access to our facilities and services. If you have a disability-related service concern during travel, you may ask to speak to a Complaint Resolution Official (CRO). A CRO is a specially trained employee available at each U.S. airport location we serve, available during our operating hours, who can answer your questions and ensure compliance with Department of Transportation Rule 14 CFR Part 382 and Qatar Airways policies.  If you have a disability-related question prior to your travel with Qatar Airways or after your travel is completed, you can contact Qatar Airways at +1-833-607-2675 (TTY) within the U.S. or elsewhere.

Travelling with our partners

Find more information here if your journey includes a flight with one of our partners.