Customer Service Update:
Our Customer Contact Centres are currently handling a high volume of enquiries, which may lead to longer wait times. We’re doing everything we can to assist you as quickly as possible.
- If your travel is not within the next 48 hours, we recommend getting in touch at a later time
- For new bookings, you can avoid waiting by booking directly on our website
- To stay updated, you can check your flight status online at any time
We also encourage you to review and update your contact details under the ‘Manage my booking’ section on our website.
Change flight
Choose other flights that suit your schedule
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Name correction
Request a name correction for someone with a booking
Tax Invoice
Share your details to request a tax invoice
Refund & Voucher
Request a refund, or get the amount back as a voucher
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Track a refund
Check the current status of your refund
Explore our special services
Carriage of Pets
Bring your furry friend along. Request arrangements for travelling with them.
Young solo traveller
For your peace of mind, be sure that children flying alone are taken care of.
Medical assistance
Get the help you need to ensure that your medical needs are looked after.
Carriage of firearms
Request arrangements for carrying arms and ammunition.
Frequently asked questions
Get in touch with us
Schedule a callback
For your convenience, we’ll call you at your preferred time. Simply log in to your Privilege Club account and let us know when it’ll suit you.
Schedule a callback
For your convenience, we’ll call you at your preferred time. Just let us know when it’ll suit you.
One of our agents will contact you on
Contact number
Online call
Connect to an agent through Wi-Fi or mobile data. All you need to do is log in to your Privilege Club account.
Online call
Connect to an agent through Wi-Fi or mobile data. Your call may be recorded for quality and training purposes.
Any personal data you provide will be processed in accordance with the Qatar Airways privacy policy
Schedule a callback
For your convenience, we’ll call you at your preferred time. Simply log in to your Privilege Club account and let us know when it’ll suit you.
Schedule a callback
For your convenience, we’ll call you at your preferred time. Just let us know when it’ll suit you.
One of our agents will contact you on
Contact number
Online call
Connect to an agent through Wi-Fi or mobile data. All you need to do is log in to your Privilege Club account.
Online call
Connect to an agent through Wi-Fi or mobile data. Your call may be recorded for quality and training purposes.
Any personal data you provide will be processed in accordance with the Qatar Airways privacy policy
Your travel experience
Tell us about a journey that you enjoyed or how we can make it better.
Submit feedback
Your online experience
Share your thoughts about using qatarairways.com or our mobile app.
Submit feedback