2. What are cookies and what do they do?
3. What kind of cookies are used on the website?
We use four types of cookies which are a mixture of first party cookies, which we set ourselves, and third party cookies, which are set by our third party service providers. We use i) strictly necessary cookies ii) performance cookies iii) functionality cookies and iv) marketing cookies as detailed below:
Strictly necessary cookies are used to allow your request to access our Website and Mobile Apps, to move between pages and to receive services which you have requested. Strictly necessary cookies cannot be turned off via our Website or Mobile App preferences. If you choose to disable them from your browser, this may prevent you from using certain parts of our Website and Mobile Apps. Without these cookies, you will be unable to access basic functions of our Website and Mobile Apps, including booking flights or checking in online.
(a) keep track of your booking session to provide you flight search results and pricing information;
(b) facilitate the processing of payments when you make a booking through our Website and Mobile Apps; and
(c) balance traffic on our Website and Mobile Apps to ensure that you receive a consistent and reliable service.
Performance cookies collect anonymous information about how you use our Website and Mobile Apps and help us improve the way our Website and Mobile Apps work such as which pages you visit most often and whether or not you experience any technical errors. Performance cookies cannot be turned off via our Website or Mobile App.These cookies do not contain any information that could identify you.
For example, we use performance cookies to:
(a) identify pages viewed and browsing and purchasing behaviour to improve our Website and Mobile Apps;
(b) gain insight into how you use our Website and Mobile Apps so that we can quickly identify and fix any issues that may arise; and
(c) gather feedback on customer satisfaction through surveys on our Website and Mobile Apps.
Functionality cookies allow the website to recognise choices you make when you return to our Website and Mobile Apps such as your user name, country, language or currency or whether or not we have asked you to complete a survey and provide enhanced, more personal features.
For example, we use functionality cookies to:
(a) record your preferences when you indicate that you would like our Website and Mobile Apps to be displayed in a different language or that you would like to use a particular currency on our Website and Mobile Apps; and
(b) keep track of your Qatar Airways Privilege Club number when you have logged in.
Marketing cookies deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by our advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as other third party marketing partners and vendors. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.
The communication you may receive based on this can be informational, or commercial with messages being served in, but not limited to, search ads, display ads, banners, e-newsletters, emails, social media ads, and other electronic messaging, including on our website itself.
If you do not wish to be served with targeted advertising, you may opt out of our marketing cookie use by following the instructions below in Clause 4.
4. How can i enable or disable accepting cookies?
Most web browsers automatically accept cookies but you can configure your Internet browser to accept or reject cookies, or to notify you when a cookie is set (check the "Help" menu of your browser to learn how to change your cookie preferences).
Our Strictly Necessary and Performance cookies cannot be turned off. However Functionality or Marketing cookies can be turned on or off by changing your cookie settings on our Website or Mobile Apps. If you require more information or help to change your cookie preferences in your browser, please refer to the documentation of your device or browser that you are using to access the internet.
5. Where can i learn more about cookies?
For further information about cookies, please refer to your browser ‘help’ section or see www.allaboutcookies.org
Session / temporary - These cookies are deleted from your device after you leave the Website.
Permanent / persistent - These cookies are not deleted from your device after you leave the Website. They remain on your device for a longer period of time.
First-party cookies – These cookies are set by the web server of the visited page and share the same domain.
Third-party cookies – These cookies are stored by a different domain to the visited page's domain. This can happen when the webpage references a file located outside its domain.
7. Questions and complaints
Qatar Airways Group
Qatar Airways Tower
PO Box 22550
Doha, State of Qatar
For additional information about cookies, please visit:
Last updated: September 2018