Mishandled baggage

Delayed baggage

In the event you arrive at your destination without your checked baggage, please be assured that we will do our best to retrieve it for you. Delayed baggage is usually located within 24 hours and can be delivered to your home, office or hotel, if local customs regulations permit.

If you incur any expense due to the late delivery of your baggage, we will compensate you by reimbursing all reasonable and necessary expenses (conditions apply). If the baggage is considered lost, then our compensation will be in accordance with the Montreal Convention, where applicable.

Damaged baggage

Please ensure your baggage is sufficiently robust, well packed, and properly secured to withstand the usual rigours of air travel.

If, on arrival, you find that your baggage has been damaged, please notify the Qatar Airways Baggage Services desk before leaving the arrival terminal. Once you have left the airport, you can still file a written complaint through 'My Baggage'. 

Mishandled baggage reports must be filed, within seven days from the date of receipt of the baggage, at the latest. 

Please note that accepting your baggage, without complaint, at the time of delivery is prima facie evidence that it has been delivered in good condition. It also means that the acceptance is in accordance with the conditions of contract. 

My Baggage

'My Baggage' allows you to check the status of your baggage online. Through this feature, you may:

1. Notify us about delayed baggage, if you left the airport without reporting it;

2. Notify us about your damaged bag or any other mishandlig of your baggage, if you left the airport without reporting it;

3. Check the status of your claim by entering the file reference number that was provided to you.

Track bag / Submit a claim

Lost and found

If after your disembarkation, you have left or lost a personal belonging onboard your Qatar Airways flight or at the Qatar Airways departure gate or lounge, please contact the Qatar Airways baggage services desk at the airport immediately to assist you in locating your lost article. Qatar Airways is not responsible for lost items but will do its best to assist you.

Search for items left behind

Limitations of liability

Qatar Airways has strict limits to its liability for mishandled items. Please see our conditions of carriage to learn more about our liability limitations.

View our conditions of carriage
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