MDD VerticaFare Tracking ID Dynamic Fare Tracking ID Histogram Fare Tracking ID Fares Strip Fare Tracking ID Boxever Tracking ID Boxever ML Tracking ID Homepage Fares Tracking ID Boxever Offers Tracking ID Header Checkin ID Manage Booking Checkin ID BPG Desktop ID BPG Mobile ID Complement Journey Link IID Search Results - Manage Booking IID New Destinationprice Discover cta IID Content Strip Manual Fares IID
ALL60431240 ALL54330180 ALL62332760 ALL59705690 ALL21786150 (DefaultValue) ALL11101210 ALL75955700 (DefaultValue) ALL65919200 (DefaultValue) ALL50312570 (DefaultValue) ALL54261150 (Default Value) ALL29548590 (Default Value)
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join now teaser image Join Privilege Club
  • Earn Avios on every booking
  • Enjoy award flights & upgrades
  • Pay with Cash + Avios & save
Join Privilege Club

In addition to the range of flexible and convenient payment options available, customers in Kenya and Tanzania can use M-PESA to pay for their tickets with these easy steps:

An e-ticket will be sent within 48 hours to the e-mail address provided at time of booking. If you do not receive your e-ticket within 48 hours, please contact the customer service team on 020 2800000.

You can also use M-PESA when changing your reservation at the sales office, if a change of reservation fee applies. Changes in reservations made online can only be paid with credit cards.

Important information

Payment transactions through M-PESA should be made during business hours to ensure timely ticket issuance:

  • Monday – Friday:                    0830 - 1700 hours
  • Saturday:                                 0900 - 1200 hours
  • Sundays and Public Holidays: Closed

Terms and conditions

M-PESA support

In the event that you make an error when paying for your ticket kindly contact Qatar Airways Help Desk on the following numbers:

  • Land line: 020 2800000
  • E-mail: reservationnairobi@ke.qatarairways.com

To apply for a refund please click here. The refund process takes 5-7 working days from the day the refund request is placed.

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