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1. Our cookie policy

1.1 This is the cookie policy of Qatar Airways Group Q.C.S.C., organised and existing under the applicable laws of the State of Qatar having its principal place of business at Qatar Airways Tower 1, Airport Road, PO Box 22550, Doha, State of Qatar ("Qatar Airways", "we", or "us"). By using  our website, www.qatarairways.com (our “Website”) and mobile applications (including our iPhone, Android and Blackberry apps) (our “Mobile Apps”), you have accepted our use of cookies, IP addresses and our use of other methods to collect website usage data as detailed in this Policy ("Cookie Policy"). Please read this Cookie Policy together with the terms and conditions posted elsewhere on our Website and Mobile Apps, including our Privacy Notice (https://www.qatarairways.com/en/legal/privacy-policy.html) and our website terms and conditions available here (https://www.qatarairways.com/en/legal/conditions-of-carriage.html).

1.2 Subject to applicable laws, the English version of this Cookie Policy will prevail over any version of this Cookie Policy in another language. In the event of any inconsistency in interpretation between the English version and any translation of the Cookie Policy, this Cookie Policy statement in English will prevail.

2. What are cookies and what do they do?

Cookies are small files that are stored on your browser or device by websites or apps that "remember" that your computer or device has accessed a website or app. We use cookies to deliver to you a more user friendly service by making it easier and faster for you to use our Website or Mobile Apps. Cookies help us understand whether you came to our website via a search engine, or by some other method, and what were the most popular elements of our Website or Mobile Apps. Cookies do not give us access to any other personal information on your computer or device other than the personal information you choose to share with us. Irrespective of saved cookies, for security reasons you must still log in each time you access areas of our site that require registration.

3. What kind of cookies are used on the website?

We use four types of cookies which are a mixture of first party cookies, which we set ourselves, and third party cookies, which are set by our third party service providers. We use i) strictly necessary cookies ii) performance cookies iii) functionality cookies and iv) marketing cookies as detailed below: 

4. How can i enable or disable accepting cookies?

Most web browsers automatically accept cookies but you can configure your Internet browser to accept or reject cookies, or to notify you when a cookie is set (check the "Help" menu of your browser to learn how to change your cookie preferences). 

Disabling cookies should not prevent you from using our Website or Mobile Apps, but certain features or functions of our Website and Mobile Apps (including the ability to book flights) may not be available to you if you disable or restrict the use of cookies. 

Our Strictly Necessary and Performance cookies cannot be turned off. However Functionality or Marketing cookies can be turned on or off by changing your cookie settings on our Website or Mobile Apps. If you require more information or help to change your cookie preferences in your browser, please refer to the documentation of your device or browser that you are using to access the internet. 

5. Where can I learn more about cookies?

For further information about cookies, please refer to your browser ‘help’ section or see www.allaboutcookies.org

Session / temporary - These cookies are deleted from your device after you leave the Website.

Permanent / persistent - These cookies are not deleted from your device after you leave the Website. They remain on your device for a longer period of time.

First-party cookies – These cookies are set by the web server of the visited page and share the same domain.

Third-party cookies – These cookies are stored by a different domain to the visited page's domain. This can happen when the webpage references a file located outside its domain.

 

The table below summarizes the different types of first party cookies we use on the Website, together with their respective purpose and duration (i.e. how long each cookie will remain on your device):

Cookie Purpose Type

Expiration 

(Duration)

Preferred_Currency Used to remember the user's currency preference. Strictly Necessary Permanent
Language-Preferred Used to remember the user's language preference. Strictly Necessary Permanent
qr-search-flights-session Used to remember the user's previous or recent flight search. Strictly Necessary Permanent
accepted_functional Used to remember the user's information during a flight search. Strictly Necessary Permanent
accepted_marketing Used for tracking campaigns performance for marketing purposes. Strictly Necessary Permanent
country Used to remember the user's country preference. Strictly Necessary Permanent
country_geo Used to identify the user's location. Strictly Necessary Permanent
QRCOMSITE A technical cookie used to control use of QR's infrastructure. Strictly Necessary Permanent
Qralertcookie Used to record user's preference on viewing the travel alert. Strictly Necessary Permanent
QRTOKEN Used as a technical cookie for authorization of  Privilege Club members. Strictly Necessary Permanent
login-token Used as a technical cookie for accessing the Privilege Club pages. Strictly Necessary Permanent
fromIata Used to remember the user's departure airport preference. Strictly Necessary Permanent
History Used to remember the user's destination airport preference. Strictly Necessary Permanent
campaigntracking Used to track the campaigns for Google Tag Manager and Adobe Analytics. Performance Permanent
mbox Used to enable testing optimisation and personalisation to improve our user experience. Performance Permanent

AMCVS_29BE15F354E747

F10A4C98A4%40AdobeOrg

Used to enable testing optimisation and personalisation to improve our user experience. Performance

Permanent

AMCV_29BE15F354E747F1

0A4C98A4%40AdobeOrg

Used to enable testing optimisation and personalisation to improve our user experience. Performance

Permanent
__utma Used to collect information about how visitors use qatarairways.com and other information for reporting purposes, including the number of visitors to the site, the pages they have visited and where they have come to the site from.  Performance Permanent
__utmb Used to collect information about how visitors use qatarairways.com and other information for reporting purposes, including the number of visitors to the site, the pages they have visited and where they have come to the site from.  Performance Permanent
__utmc Used to collect information about how visitors use qatarairways.com and other information for reporting purposes, including the number of visitors to the site, the pages they have visited and where they have come to the site from.  Performance Permanent
__utmt Used to collect information about how visitors use qatarairways.com and other information for reporting purposes, including the number of visitors to the site, the pages they have visited and where they have come to the site from.  Performance Permanent
__utmz Used to collect information about how visitors use qatarairways.com and other information for reporting purposes, including the number of visitors to the site, the pages they have visited and where they have come to the site from.  Performance Permanent
_fbp Used to understand how visitors use qatarairways.com and to deliver personalised advertisements on Facebook. Marketing Permanent
_gcl_au Used by Google Analytics to collect information about how visitors use qatarairways.com. Marketing Permanent
_uetsid Used to understand how visitors use qatarairways.com and to deliver personalised advertisements on Bing. Marketing Permanent
_uetvid Used by Bing to display relevant advertisements. Marketing Permanent
aeCid Used by Adobe Analytics to track the performance of campaigns. Functional Permanent
cookie_visited Used to determine whether to cookies banner should be displayed to a user. Functional Permanent
id_adcloud Used by Adobe Adcloud to track the performance of digital marketing campaigns. Marketing Permanent
mbox Used to display personalised content to the user. Marketing Permanent
ref Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. Performance Permanent
s_cc Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements.
Performance Permanent
s_dl Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements.
Performance Permanent
s_nr Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements.
Performance Permanent
s_ppv Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements.
Performance Permanent
s_schan Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements.
Performance Permanent
s_stc Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements.
Performance Permanent
s_tp Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. Performance Permanent
s_vi Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. Performance Permanent
JSESSIONID Technical cookie used to maintain the browser session. Strictly Necessary Permanent
appStoreCookie Technical cookie used to suppress the app download banner. Strictly Necessary Permanent
ref Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant/personalised advertisements. Performance Permanent
s_sq Used to understand how visitors use qatarairways.com through Adobe Analytics in order to display relevant advertisements. Performance Permanent
CustomerSummary Used to remember the Privilege Club Member profile information. Strictly Necessary Strictly Necessary
flightBookings Used to remember the Privilege Club Member profile information. Strictly Necessary Permanent
basicInfo Used to remember the Privilege Club Member profile information. Strictly Necessary Permanent
otherInfo Used to remember the Privilege Club Member profile information. Strictly Necessary Permanent
QMILESSITE A technical cookie used to control the use of QR’s infrastructure. Strictly Necessary Permanent
_abck A technical cookie used to control the use of QR’s infrastructure. Strictly Necessary Permanent
_ae_dst A technical cookie used to control the use of QR’s infrastructure. Strictly Necessary Permanent
ak_bmsc A technical cookie used to control the use of QR’s infrastructure. Strictly Necessary Permanent

bid_QtRKHYqnbZkUG1beHZ

Cp1CtN0hfm1y1k

A technical cookie used to control the use of QR’s infrastructure. Strictly Necessary Permanent

bid_VFdGeWExSmxaR1I1U1

hOQlRHVm5aVzVr

A technical cookie used to control the use of QR’s infrastructure. Strictly Necessary Permanent
bm_sv A technical cookie used to control the use of QR’s infrastructure. Strictly Necessary Permanent
bm_sz A technical cookie used to control the use of QR’s infrastructure. Strictly Necessary Permanent
check A technical cookie used to control the use of QR’s infrastructure. Strictly Necessary Permanent

6. Amendment of this cookie policy

We may amend this Cookie Policy with immediate effect from time to time to comply with law or to meet our changing business requirements without notice to you. Where local regulations require, we will obtain consent from you for any new uses of any cookie. You should read and review this page regularly to see if there have been any changes.

7. Questions and complaints

Should you have any questions about this Cookie Policy, please contact us at: 

Qatar Airways Group
Qatar Airways Tower
PO Box 22550
Doha, State of Qatar

For additional information about cookies, please visit:

www.allaboutcookies.org
www.youronlinechoices.eu
www.international-chamber.co.uk/our-expertise/digitaleconomy

Last updated: October 2020

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