Disability and medical assistance
Qatar Airways strives to cater for our customers with special needs.
In order to serve you better, we request that you contact us and advise us of your specific needs at the time of booking. If you have been asked to fill in a Medical Information Form (MEDIF), then this has to be submitted no less than 48 hours before flight departure*.
You can visit 'Manage booking' to make certain requests, such as specially prepared meals, wheelchair assistance, stowage of assistive devices, seat selection or escort services for the visually impaired. For some special assistance requests, you may be required to fill out a Medical Information Form (MEDIF).
Some guidelines on the special assistance that we offer are described below. In case you have any specific query then please obtain clarification from your travel agent, or contact us.
* Please keep in mind varying time zones and office working hours in each country to meet the submission timelinesDownload MEDIF
If you intend to travel with your own wheelchair or would like to request wheelchair assistance, then please inform us preferably at the time of booking and at least 48 hours prior to departure. We will carry your wheelchair or mobility aid free of charge.
Travelling with a service dog
Qatar Airways’ procedure on its acceptance of live animals complies entirely with the IATA Live Animals Regulations, as well as with any additional government regulations required by the country of origin, transit and destination.
Qatar Airways permits up to two service dog(s) free of charge on certain routes to accompany a passenger with a disability in the passenger cabin.Learn more
If you need any assistance to escort you to / from the aircraft then please advise us in advance to make necessary arrangements. You can also request special services online through 'My Trips', at least 48 hours prior to departure.
- Hearing impaired passengers
On board, our crew will offer safety briefings and the necessary assistance during the flight. The in-flight safety video displays subtitles in English and Arabic.
- Visually impaired passengers
On board, our crew will offer safety briefings and the necessary assistance during the flight. Braille Safety Cards are available on board for the benefit of customers with special needs. The card is available in English and in Arabic.
Disability access facilitation plan for flights to and from Australia
Qatar Airways has prepared this Facilitation Plan to provide information to its passengers with specific needs and to enable them to provide Qatar Airways with the information it needs to make their travel experience more enjoyable. The Facilitation Plan applies to Qatar Airways' operations in Australia.
Properly accommodate customers with disabilities and other special needs
Qatar Airways staff is trained as well as mindful of the needs and requirements of our customers who require additional assistance, including individuals with disabilities and unaccompanied minors. We make sure that customers are not discriminated against on the basis of disability. In the event of a lengthy tarmac delay at a US airport, our flight crew will make every effort to properly take care of customers with disabilities or special needs.
Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:
- For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
- By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
- By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
- On the Aviation Consumer Protection Division's Web site (http://airconsumer.ost.dot.gov). You are now exiting Qatar Airways U.S website. Linked content may not meet accessibility guidelines).
Qatar Airways is committed to ensuring that our customers with disabilities have equal access to our facilities and services. If you have a disability-related service concern during travel, you may ask to speak to a Complaint Resolution Official (CRO). A CRO is a specially trained employee available at each U.S. airport location we serve, available during our operating hours, who can answer your questions and ensure compliance with Department of Transportation Rule 14 CFR Part 382 and Qatar Airways policies. If you have a disability-related question prior to your travel with Qatar Airways or after your travel is completed, you can contact Qatar Airways at +1-833-607-2675 (TTY) within the United States or elsewhere.