- Please enter your last name.
- Last name must include alphabetical characters only.
- Please enter your booking reference number.
- Please enter a booking reference number with 6 alphanumeric characters.
What is a guarantee payment?
This payment is made by a passenger or third party using cash or card at the departure airport, in cases where the credit card of the person who paid for the booking is still to be verified. Please enter your booking reference and last name to request a return of your guarantee payment. Kindly note that this is not a refund for your ticket or any add-ons purchased.
Request for guarantee payment refund
Please fill in this form to request a return of your payment made at the departure airport before boarding the flight. Kindly note that this is not a refund for your ticket or any add-ons purchased.