Travel insurance
Travel insurance
Protect your travel plans and get peace of mind with our travel insurance.
Travel Guard® for Qatar Airways is designed to insure you against expenses and inconvenience caused by emergencies and unforeseen circumstances.
You can purchase travel insurance for your trip while booking your ticket on qatarairways.com, or by using the 'Manage Booking' option after the booking has been made.
Travel insurance is currently offered to residents of the following countries: France, Germany, Italy, Kuwait, Lebanon, Norway, Oman, Qatar, Spain, Sweden and the United Kingdom.
Purchase travel insuranceTravel Guard® Policy Wording
Please refer to the policy wording document for your country of residence:
- The Middle East: Lebanon (English), Kuwait (Arabic, English), Oman (Arabic, English), Qatar (Arabic, English).
- Europe: France (French), Germany (German, English), Italy (Italian), Norway (Norwegian, English), Spain (Spanish), Sweden (Swedish, English), the United Kingdom (English).
Travel insurance contact information
| Country | Claims office* | 24-hour emergency medical assistance |
|---|---|---|
| Kuwait | AIG MEA Limited (Kuwait Branch) 5th floor, Al-Kharafi Tower, Osama Bin Monkiz Street Area 7, Al-Qubla, Kuwait City, Kuwait office Telephone number: +961 1 990127 E-mail: servicecenter-me@aig.com Local operating hours: 0800 to 1700 hours, Sunday to Thursday |
Telephone : +1 817 826 7276
Email: medicalhou@aig.com |
| Lebanon | AIG Lebanon SAL Beirut Central District – Uruguay Street off Fosch Street, Mcattaf Building – 2nd Floor PO Box: 13-5459 – Beirut - Lebanon Telephone number: +961 1 990 127 E-mail: servicecenter-me@aig.com Local operating Hours : 0800 to 1700 hours, Monday to Friday |
Telephone : +1 817 826 7276
Email: medicalhou@aig.com |
| Oman | Oman Insurance Company (Oman Branch) |
Telephone : +1 817 826 7276 Email: medicalhou@aig.com |
| Qatar | AIG MEA Limited (QFC Branch) Office No. 402, Qatar Financial Tower; West Bay, PO Box: 23043, Doha, Qatar Telephone number: +974 4496 7428 E-mail: servicecenter-me@aig.com Local operating hours: 0800 to 1700 hours, Sunday to Thursday |
Telephone : +1 817 826 7276
Email: medicalhou@aig.com |
| Arabic-speaking passengers | Telephone: +971 4 5096111 Email: servicecenter-me@aig.com Operating hours: 0800 to 1700 hours from Sunday to Thursday, local UAE time (UAT+4) |
Telephone: +971 4 5096111 Email: servicecenter-me@aig.com Operating hours: 0800 to 1700 hours from Sunday to Thursday, local UAE time (UAT+4) |
*Claims submissions can only be made during the local hours of the office you are submitting to.
| Country | Claims office | 24-hour emergency medical assistance |
|---|---|---|
| France | AIG Europe Limited Service Sinistre Assurance de Personnes Tour CB21 16 Place de l’Iris 92040 Paris la Défense Cedex Telephone: +33 1 49 02 42 22 Email: declarations.pa@aig.com Local operating hours: 0900 to 1700 hours from Monday to Friday |
Telephone: +33 1 49 02 46 70 Email: fr.assistance@aig.com |
| Germany | AIG Europe Limited AIG Policy Customer Service |
Telephone: +49 (0) 221 8277 9365 Email: AIGschadenservice.de@aig.com |
| Italy | IG Europe Limited Rappresentanza Generale per l’Italia 2, Via della Chiusa, 20123 Milano - Italy Website: http://www.sinistriviaggi.it Local operating hours: 0900 to 1700 hours from Monday to Friday |
Telephone: +39 039 6554 6635 |
| Norway | AIG Europe Limited Norway Branch Rosenkrantz gt 22 P.O. Box: 1588 Vika, 0118 Oslo Telephone: +47 22 00 20 80 Email: skadekontoret@aig.com Local operating hours: 0830 to 1600 hours from Monday to Friday |
Telephone: +45 38 48 92 50 Email: sos@sos.eu |
| Spain | AIG Europe Limited Sucursal en España Apartado Postal 28080 Madrid, Spain Telephone: 900-931615 Email: siniestrosespana@aig.com Operating Hours: 0900 to 1700 hours from Monday to Friday |
Telephone: +34 91 275 4683 Email: medicalba@aig.com |
| Sweden | AIG Europe Limited UK filial i Sverige Västra Järnvägsgatan 7, BOX 3506, 103 69 Stockholm, Sweden Telephone: +46 8 506 920 70 Email: bti@aig.com Operating Hours: 0900 to 1700 hours from Monday to Friday |
Telephone: +45 38 489338 Email: sos@sos.eu |
| United Kingdom | AIG Europe Limited AIG Travel Claims PO Box: 45, Feitham, TW13 9EH Telephone: 0330 123 3126 Email: uk.claims@aig.com |
Telephone: +44 (0) 1273 376 935 Email: UK.assistance@aig.com |
| Arabic-speaking passengers | Telephone: +971 4 5096111 Email: servicecenter-me@aig.com (This service is available from Sunday to Thursday, 8:00 hours to 17:00 hours, local UAE time, UAT+4) |
Telephone: +971 4 5096111 Email: servicecenter-me@aig.com (This service is available from Sunday to Thursday, 8:00 hours to 17:00 hours, local UAE time, UAT+4) |
*Claims submissions can only be made during the local hours of the office you are submitting to.
Insurance terms and conditions
Our travel insurance booking service acts as a third party to enable you to get travel insurance cover with convenience on our website. Payments will be processed by Qatar Airways upon selection of the travel insurance product in the currency indicated on the site.
This insurance does not cover destinations in Afghanistan, Iraq, Cuba, Iran, Syria, Sudan, North Korea and Crimea region.
All travellers must be residents of the country from which travel originates.
Please contact the travel insurance provider directly for special requests, such as additional cover etc.
For any modifications or cancellations, please read the Terms and Conditions provided in the insurance policy document, and contact the travel insurance provider directly. This also applies to modifications or cancellations caused by changes or disrupted flight itinerary (or similar unforeseen circumstances).
Qatar Airways has no influence on the rates and on the Terms and Conditions offered by the travel insurance provider.
Data disclosure
By entering into this contract of Insurance, the Named Insured consents to the Insurer processing data relating to the Named Insured for providing insurance products and services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to the Named Insured.
The Named Insured consents to the Insurer making such information available to third parties including but not limited to any Group Company, those who provide products or services to the Insurer or any Group Company, and regulatory authorities, within and outside the Named Insured's country of domicile.
View the privacy policy for: Germany (German), Italy (Italian), Kuwait (Arabic, English), Norway (Norweigan), Qatar (Arabic, English), Spain (Spanish), Sweden (Swedish), and the United Kingdom (English).