Travel insurance
Travel insurance
Protect your travel plans and get peace of mind with our travel insurance.
You can purchase travel insurance for your trip while booking your ticket on qatarairways.com, or by using the 'Manage Booking' option after the booking has been made.
Travel insurance is currently offered to residents of the following countries: France, Germany, Italy, Kuwait, Lebanon, Norway, Oman, Qatar, Spain, Sweden and the United Kingdom.
Purchase travel insurance-
Travel Guard® for Qatar Airways is designed to insure you against expenses and inconvenience caused by emergencies and unforeseen circumstances.
Please refer to the policy wording document for your country of residence:
- The Middle East: Lebanon (English), Kuwait (Arabic, English), Oman (Arabic, English), Qatar (Arabic, English).
- Europe: France (French), Germany (German, English), Italy (Italian), Norway (Norwegian, English), Spain (Spanish), Sweden (Swedish, English), the United Kingdom (English).
Travel insurance contact information
Country Claims office* 24-hour emergency medical assistance Kuwait AIG MEA Limited (Kuwait Branch)
5th floor, Al-Kharafi Tower, Osama Bin Monkiz Street
Area 7, Al-Qubla, Kuwait City, Kuwait office
Telephone number: +961 1 990127
E-mail: servicecenter-me@aig.com
Local operating hours: 0800 to 1700 hours, Sunday to ThursdayTelephone : +1 817 826 7276
Email: medicalhou@aig.com
Lebanon AIG Lebanon SAL
Beirut Central District – Uruguay Street off Fosch Street, Mcattaf Building – 2nd Floor
PO Box: 13-5459 – Beirut - Lebanon
Telephone number: +961 1 990 127
E-mail: servicecenter-me@aig.com
Local operating Hours : 0800 to 1700 hours, Monday to FridayTelephone : +1 817 826 7276
Email: medicalhou@aig.com
Oman Oman Insurance Company (Oman Branch)
P.C. 114, Hai Al Mina P.O. Box 1201, Muscat, Sultanate of Oman
Telephone number: +96824789232
E-mail: oicclaimsmct@tameen.aeTelephone : +1 817 826 7276
Email: medicalhou@aig.com
Qatar AIG MEA Limited (QFC Branch)
Office No. 402, Qatar Financial Tower; West Bay,
PO Box: 23043, Doha, Qatar
Telephone number: +974 4496 7428
E-mail: servicecenter-me@aig.com
Local operating hours: 0800 to 1700 hours, Sunday to ThursdayTelephone : +1 817 826 7276
Email: medicalhou@aig.com
Arabic-speaking passengers Telephone: +971 4 5096111
Email: servicecenter-me@aig.com
Operating hours: 0800 to 1700 hours from Sunday to Thursday, local UAE time (UAT+4)
Telephone: +971 4 5096111
Email: servicecenter-me@aig.com
Operating hours: 0800 to 1700 hours from Sunday to Thursday, local UAE time (UAT+4)
*Claims submissions can only be made during the local hours of the office you are submitting to.
Country Claims office 24-hour emergency medical assistance France AIG Europe Limited
Service Sinistre Assurance de Personnes
Tour CB21
16 Place de l’Iris
92040 Paris la Défense Cedex
Telephone: +33 1 49 02 42 22
Email: declarations.pa@aig.com
Local operating hours: 0900 to 1700 hours from Monday to FridayTelephone: +33 1 49 02 46 70
Email: fr.assistance@aig.comGermany AIG Europe Limited
Direktion für Deutschland
Claims Department Consumer
Neue Mainzer Straße 46 – 50
D-60327 Frankfurt
Telephone: +49 (0) 221 8277 9365
E-mail: AIGschadenservice.de@aig.comAIG Policy Customer Service
Phone: +49(0)221 8277 9639
Email: travelguard-service@roland-assistance.deTelephone: +49 (0) 221 8277 9365
Email: AIGschadenservice.de@aig.comItaly IG Europe Limited Rappresentanza Generale per l’Italia
2, Via della Chiusa, 20123 Milano - Italy
Website: http://www.sinistriviaggi.it
Local operating hours: 0900 to 1700 hours from Monday to FridayTelephone: +39 039 6554 6635 Norway AIG Europe Limited Norway Branch
Rosenkrantz gt 22 P.O. Box: 1588 Vika, 0118 Oslo
Telephone: +47 22 00 20 80
Email: skadekontoret@aig.com
Local operating hours: 0830 to 1600 hours from Monday to FridayTelephone: +45 38 48 92 50
Email: sos@sos.euSpain AIG Europe Limited Sucursal en España
Apartado Postal
28080 Madrid, Spain
Telephone: 900-931615
Email: siniestrosespana@aig.com
Operating Hours: 0900 to 1700 hours from Monday to FridayTelephone: +34 91 275 4683
Email: medicalba@aig.comSweden AIG Europe Limited UK filial i Sverige
Västra Järnvägsgatan 7, BOX 3506, 103 69 Stockholm, Sweden
Telephone: +46 8 506 920 70
Email: bti@aig.com
Operating Hours: 0900 to 1700 hours from Monday to FridayTelephone: +45 38 489338
Email: sos@sos.euUnited Kingdom AIG Europe Limited
AIG Travel Claims
PO Box: 45, Feitham, TW13 9EH
Telephone: 0330 123 3126
Email: uk.claims@aig.comTelephone: +44 (0) 1273 376 935
Email: UK.assistance@aig.comArabic-speaking passengers Telephone: +971 4 5096111
Email: servicecenter-me@aig.com
(This service is available from Sunday to Thursday, 8:00 hours to 17:00 hours, local UAE time, UAT+4)
Telephone: +971 4 5096111
Email: servicecenter-me@aig.com
(This service is available from Sunday to Thursday, 8:00 hours to 17:00 hours, local UAE time, UAT+4)
*Claims submissions can only be made during the local hours of the office you are submitting to.
Insurance terms and conditions
Our travel insurance booking service acts as a third party to enable you to get travel insurance cover with convenience on our website. Payments will be processed by Qatar Airways upon selection of the travel insurance product in the currency indicated on the site.
This insurance does not cover destinations in Afghanistan, Iraq, Cuba, Iran, Syria, Sudan, North Korea and Crimea region.
All travellers must be residents of the country from which travel originates.
Please contact the travel insurance provider directly for special requests, such as additional cover etc.
For any modifications or cancellations, please read the Terms and Conditions provided in the insurance policy document, and contact the travel insurance provider directly. This also applies to modifications or cancellations caused by changes or disrupted flight itinerary (or similar unforeseen circumstances).
Qatar Airways has no influence on the rates and on the Terms and Conditions offered by the travel insurance provider.
Data disclosure
By entering into this contract of Insurance, the Named Insured consents to the Insurer processing data relating to the Named Insured for providing insurance products and services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to the Named Insured.
The Named Insured consents to the Insurer making such information available to third parties including but not limited to any Group Company, those who provide products or services to the Insurer or any Group Company, and regulatory authorities, within and outside the Named Insured's country of domicile.
View the privacy policy for: Germany (German), Italy (Italian), Kuwait (Arabic, English), Norway (Norweigan), Qatar (Arabic, English), Spain (Spanish), Sweden (Swedish), and the United Kingdom (English).
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Travelcare Plus policy provides a range of benefits that ensures you have a peaceful and hassle-free journey.
Insurance can be purchased for your trip using the “Manage booking” option after you have completed your booking.
Travelcare Plus is currently offered to residents of Qatar.
View the policy terms and conditons here and the COVID-19 coverage here.
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