Reach out to us
Contact us
To ensure a rewarding travel experience for you, we have introduced “Priority Services” in 24 countries, exclusively for our Gold and Platinum members. To find out more, please log in to your account, select "Contact Centre" from the top menu and click on "Contact Us" from the left menu.
We have also introduced member service phone numbers in 21 countries so you can get in touch with us easily.
Contact centre list
| Country/Region | Country code | Member service centre | Hours of operation |
| Qatar | +974 | 4023 0023 | 07:30 – 22:00 Mon to Sun |
| Kuwait | +965 | 2290 1710 | 07:30 - 22:00 Mon to Sun |
| Oman | +968 | 2416 2710 | 08:30 - 23:00 Mon to Sun |
| Austria | +43 | (0) 126 68 866 | 09:00 – 17:00 Mon to Fri, 09:00 – 18:00 Sat 10:00 - 18:00 Sun |
| Belgium | +32 | (0) 229 00 858 | 09:00 – 18:00 Mon to Sat 10:00 – 18:00 Sun |
| Bosnia and Herzegovina | +48 | 717 564 350 | 09:00 - 18:00 Mon to Sat Sun closed |
| Canada | +1 | 800 747 1652 | 09:00 - 18:00 Mon – Fri Sat & Sun closed |
| China | +86 | 400 994 9992 | 09:00 – 17:30 Mon to Fri Sat & Sun closed |
| Czech Republic | +42 | (0) 296 181 811 | 09:00 - 18:00 Mon to Sat Sun closed |
| Denmark | +45 | 38 124138 | 9:00 - 18:00 Mon – Sat 10:00 - 18:00 Sun |
| Finland | +358 | 942 452 577 | 09:00 - 18:00 Mon to Sat 11:00 - 19:00 Sun |
| France | +33 | (0) 143 12 84 48 | 09:00 – 18:00 Mon to Sat 10:00 -18:00 Sun |
| Germany | +49 | (0) 69 260904422 | 09:00 – 17:00 Mon to Fri, 09:00 – 18:00 Sat 10:00 - 18:00 Sun |
| Hong Kong, China | +852 | 822 88 550 | 09:00 – 17:30 Mon to Fri Sat & Sun closed |
| India | +91 | (0) 79 300 42000 | 09.30 to 18.00 Mon to Sat Sun closed |
| Ireland | +353 | 1 526 6491 | 9:00 - 18:00 Mon – Sat 09:00 - 17:00 Sun |
| Italy | +39 | (0) 267 976 010 | 09:00 – 18:00 Mon to Sat 10:00 – 18:00 Sun |
| Netherlands | +31 | 207 941 433 | 09:00 - 18:00 Mon to Sat 10:00 - 18:00 Sun |
| Norway | +47 | 210 62436 | 9:00 - 18:00 Mon – Sat 10:00 - 18:00 Sun |
| Poland | +48 | (0) 71 756 4057 | 09:00 – 18:00 Mon to Sat Sun closed |
| Russia | +7 | 495 981 0026 |
09:00 – 17:00 Mon to Sat Sun closed |
| Spain | +34 | (0) 914 183 871 | 09:00 – 18:00 Mon to Sat 10:00 – 18:00 Sun |
| Sweden | +46 | 8 52520296 | 9:00 - 18:00 Mon – Sat 10:00 - 18:00 Sun |
| Switzerland | +41 | (0) 442 043 825 | 09:00 – 18:00 Mon to Sat 10:00 – 18:00 Sun |
| Ukraine | +38 | (0) 893 240 492 | 09:00 – 17:00 Mon to Sat Sun closed |
| United Kingdom | +44 | (0) 330 024 0127 | 09:00 – 18:00 Mon to Sat 09:00 – 17:00 Sun |
| United States of America | +1 | 800 988 6128 | 09:00 - 18:00 Mon – Fri. Sat & Sun closed |