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In addition to the range of flexible and convenient payment options available, customers in Kenya and Tanzania can use M-PESA to pay for their tickets with these easy steps:

Image of MPESA logo

In addition to the range of flexible and convenient payment options available, customers in certain countries can use M-PESA to pay for their tickets with these easy steps:

  • Book your ticket at qatarairways.com or at any Qatar Airways sales office.
  • When you book your ticket online, select “Pay Later” option. Your booking will be kept on-hold for 48 hours to allow for payment.
  • Select the ‘Pay Bill’ option from the M-PESA menu on your phone and enter business number 331199.
  • Enter your Qatar Airways booking reference as the account number and insert the amount you are paying in TZS.
  • Enter your M-PESA P.I.N., reconfirm the business number and amount in TZS and press OK to complete the transaction.
  • You will receive an SMS from M-PESA with a confirmation code.

Important information

Payment transactions through M-PESA should be made during business hours to ensure timely ticket issuance:

  • Monday – Friday:                    0830 - 1700 hours
  • Saturday:                                 0830 - 1300 hours
  • Sundays and Public Holidays: Closed

 

Terms and conditions

M-PESA support

In the event that you make an error when paying for your ticket kindly contact Qatar Airways Help Desk on the following numbers:

  • Land line: 2198300-303
  • Mobile: 0787 770122/23
  • E-mail: darreservation@tz.qatarairways.com  

To apply for a refund please click here. The refund process takes 5-7 working days from the day the refund request is placed.

Terms and conditions

  • There are no additional transaction fees for this service regardless of the transaction value.
  • Bookings will only be on hold for 48 hours. After that time, the booking will be cancelled and your payment will not be accepted.
  • Tickets will be issued on valid bookings and within Qatar Airways operational hours.
  • M-PESA transaction limits are TZS 5,000,000 per day.If the value of your ticket is more than TZS 5,000,000 you can use an alternative form of payment such as pay at bank or pay at the sales office.
  • The fare on the website is quoted in USD. However, you can only transact in TZS currency on M-PESA. Contact the customer service team on 2198300-300 or email: darreservation@tz.qatarairways.com to get the current day’s exchange rate and value. Tickets will not be issued if the amount is incorrect. 
  • Other terms and conditions may apply. Please review at the time of booking.

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